ITIL® V3 vs. ITIL® V4: Major Differences Quiz
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Questions and Answers

When was the first iteration of ITIL released?

  • 2007
  • Early 1980s (correct)
  • 2001
  • 2011

    • How many core processes did ITIL V2 deal with?

  • 5
  • 20
  • 10 (correct)
  • 15

    • Which version of ITIL introduced a service lifecycle broken down into five stages?

  • ITIL 2011
  • ITIL 2007
  • ITIL V3 (correct)
  • ITIL V2

    • What new process was introduced in ITIL V3?

    <p>Business Relationship Management (BRM)</p> Signup and view all the answers

    How many core books are there in ITIL V3?

    <p>5</p> Signup and view all the answers

    In which year was ITIL V3 also referred to as ITIL 2011?

    <p>2011</p> Signup and view all the answers

    What is the purpose of ITIL 4?

    <p>To align ITIL with other existing methods and bring IT to the next level of efficiency</p> Signup and view all the answers

    What distinguishes ITIL 4 from the older versions?

    <p>Inclusion of additional best practices and new material on integration</p> Signup and view all the answers

    What is the ITIL framework focused on enhancing?

    <p>Customer happiness by offering good service delivery at a reasonable cost</p> Signup and view all the answers

    Which edition of the ITIL best practices framework is known as ITIL 2011 V3?

    <p>ITIL V3</p> Signup and view all the answers

    What does ITIL 4 aim to integrate into ITSM strategies?

    <p>Agile and DevOps</p> Signup and view all the answers

    What is one of the purposes of ITIL as a whole?

    <p>To improve customer relations and foster better cost-effective practices</p> Signup and view all the answers

    What is the core focus of ITIL 4?

    <p>Adapting known ITSM techniques to the larger contexts of digital transformation, customer experience, and value streams</p> Signup and view all the answers

    What does ITIL V3 emphasize for businesses?

    <p>Improving customer happiness by offering good service delivery at a reasonable cost</p> Signup and view all the answers

    What does ITIL 4 aim to align with?

    <p>Other existing methods, such as IT4IT, Agile, DevOps, and Lean</p> Signup and view all the answers

    Which version of the ITIL framework is designed to be more customizable and flexible?

    <p>ITIL 4</p> Signup and view all the answers

    What is the major difference between ITIL V2 and ITIL V3?

    <p>The number of core processes</p> Signup and view all the answers

    Which version of the ITIL framework introduced a service lifecycle broken down into five stages?

    <p>ITIL V3</p> Signup and view all the answers

    What distinguishes ITIL 4 from the older versions?

    <p>Flexibility and customization</p> Signup and view all the answers

    What is the purpose of ITIL 4?

    <p>Integrate into ITSM strategies</p> Signup and view all the answers

    How many core books are there in ITIL V3?

    <p>Five</p> Signup and view all the answers

    What is the primary focus of ITIL 4?

    <p>Creating effective value from IT-supported services and products</p> Signup and view all the answers

    What distinguishes ITIL 4 from the older versions?

    <p>Inclusion of additional best practices and new material on integration</p> Signup and view all the answers

    What is one of the purposes of ITIL as a whole?

    <p>To align ITIL with other existing methods like IT4IT, Agile, DevOps, and Lean</p> Signup and view all the answers

    What are some of the major differences between ITIL 4 and older versions?

    <p>Encourages fewer silos, increased collaboration, facilitating communication across the whole organization</p> Signup and view all the answers

    What is the core focus of the ITIL framework?

    <p>Enhancing customer happiness through good service delivery at a reasonable cost</p> Signup and view all the answers

    Study Notes

    ITIL History and Evolution

    • The first iteration of ITIL was released in 1987.

    ITIL V2

    • Dealt with 10 core processes.

    ITIL V3

    • Introduced a service lifecycle broken down into five stages.
    • Has 5 core books.
    • Was also referred to as ITIL 2011 in 2011.

    ITIL V3 vs ITIL 4

    • ITIL 4 is more customizable and flexible than ITIL V3.

    ITIL 4

    • Aims to integrate digital transformation, ITIL, and new ways of working into ITSM strategies.
    • Aims to align with digital transformation, customer needs, and value streams.
    • Has a primary focus on customer experience, value streams, and digital transformation.
    • Distinguishes itself from older versions with its flexibility, customization, and focus on customer experience.
    • Also focuses on end-to-end value streams, co-creation of value, and innovation.

    Purposes of ITIL

    • One of the purposes of ITIL as a whole is to enhance customer experience.

    Core Focus

    • The core focus of the ITIL framework is on delivering value to customers.
    • The core focus of ITIL 4 is on end-to-end value streams, co-creation of value, and innovation.

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    Description

    Test your knowledge of the major differences between ITIL® V3 and ITIL® V4 with this quiz. Explore the evolution of ITIL from the early 1980s through iterations like ITIL V2 to the latest version, and understand the key changes in each version.

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