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Questions and Answers
What does a '–' arrow represent in the context of the service relationship dynamics?
How does the level of utility and warranty impact the performance potential of a service?
How are the requirements for utility and warranty translated back to IT in service delivery?
What does the performance potential of a service indicate to the business unit?
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What is the impact of higher levels of utility and warranty on the risk that a service will not meet customer requirements?
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How does the service provider use its assets to meet the needs of the business unit?
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What is the primary factor that determines the level of service a provider can deliver?
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What is the relationship between service potential and service cost?
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What is the primary source of value for a service, according to the text?
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What happens when the utilization of a service exceeds its service potential?
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What is the primary risk associated with high service utilization?
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What is the relationship between service demand and service assets utilization?
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What is the main difference between how internal and external service providers evaluate value?
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What is one of the key functions of service portfolio management?
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In the context of service portfolio management, what does the service portfolio represent?
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How can service portfolio management help in risk management during service delivery?
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What role do third-party services play in the service portfolio?
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Why is it important for internal service providers to link each service to business outcomes?
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