IT Service Potential and Cost Quiz
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Questions and Answers

What does a '–' arrow represent in the context of the service relationship dynamics?

  • No relationship indicated
  • An inversely proportional relationship (correct)
  • A directly proportional relationship
  • A stable relationship

    • How does the level of utility and warranty impact the performance potential of a service?

  • Decreases the performance potential
  • Has no impact on performance potential
  • Increases the performance potential (correct)
  • Increases the risk of not meeting customer requirements

    • How are the requirements for utility and warranty translated back to IT in service delivery?

  • By increasing the risk levels
  • Based on the risk acceptable to the business (correct)
  • By reducing service potential
  • By ignoring business requirements

    • What does the performance potential of a service indicate to the business unit?

    <p>The level of outcomes achievable by the customer assets</p> Signup and view all the answers

    What is the impact of higher levels of utility and warranty on the risk that a service will not meet customer requirements?

    <p>Decreases the risk levels</p> Signup and view all the answers

    How does the service provider use its assets to meet the needs of the business unit?

    <p>By delivering services that align with business outcomes</p> Signup and view all the answers

    What is the primary factor that determines the level of service a provider can deliver?

    <p>The service assets and capabilities</p> Signup and view all the answers

    What is the relationship between service potential and service cost?

    <p>Higher service potential leads to higher service cost</p> Signup and view all the answers

    What is the primary source of value for a service, according to the text?

    <p>What the service enables someone to do</p> Signup and view all the answers

    What happens when the utilization of a service exceeds its service potential?

    <p>The business needs to fund an increase in performance potential</p> Signup and view all the answers

    What is the primary risk associated with high service utilization?

    <p>Service failure</p> Signup and view all the answers

    What is the relationship between service demand and service assets utilization?

    <p>Higher demand leads to higher utilization of service assets</p> Signup and view all the answers

    What is the main difference between how internal and external service providers evaluate value?

    <p>Internal providers link services to business outcomes, while external providers focus on revenue generation.</p> Signup and view all the answers

    What is one of the key functions of service portfolio management?

    <p>Comparing the value of newer services with the retired ones they replaced.</p> Signup and view all the answers

    In the context of service portfolio management, what does the service portfolio represent?

    <p>Commitments and investments across all customers and market spaces.</p> Signup and view all the answers

    How can service portfolio management help in risk management during service delivery?

    <p>By comparing newer services with retired ones for improvement planning.</p> Signup and view all the answers

    What role do third-party services play in the service portfolio?

    <p>They are an integral part of service offerings to customers.</p> Signup and view all the answers

    Why is it important for internal service providers to link each service to business outcomes?

    <p>To facilitate comparison between investment and returns.</p> Signup and view all the answers

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