Podcast
Questions and Answers
What does a '–' arrow represent in the context of the service relationship dynamics?
What does a '–' arrow represent in the context of the service relationship dynamics?
- No relationship indicated
- An inversely proportional relationship (correct)
- A directly proportional relationship
- A stable relationship
How does the level of utility and warranty impact the performance potential of a service?
How does the level of utility and warranty impact the performance potential of a service?
- Decreases the performance potential
- Has no impact on performance potential
- Increases the performance potential (correct)
- Increases the risk of not meeting customer requirements
How are the requirements for utility and warranty translated back to IT in service delivery?
How are the requirements for utility and warranty translated back to IT in service delivery?
- By increasing the risk levels
- Based on the risk acceptable to the business (correct)
- By reducing service potential
- By ignoring business requirements
What does the performance potential of a service indicate to the business unit?
What does the performance potential of a service indicate to the business unit?
What is the impact of higher levels of utility and warranty on the risk that a service will not meet customer requirements?
What is the impact of higher levels of utility and warranty on the risk that a service will not meet customer requirements?
How does the service provider use its assets to meet the needs of the business unit?
How does the service provider use its assets to meet the needs of the business unit?
What is the primary factor that determines the level of service a provider can deliver?
What is the primary factor that determines the level of service a provider can deliver?
What is the relationship between service potential and service cost?
What is the relationship between service potential and service cost?
What is the primary source of value for a service, according to the text?
What is the primary source of value for a service, according to the text?
What happens when the utilization of a service exceeds its service potential?
What happens when the utilization of a service exceeds its service potential?
What is the primary risk associated with high service utilization?
What is the primary risk associated with high service utilization?
What is the relationship between service demand and service assets utilization?
What is the relationship between service demand and service assets utilization?
What is the main difference between how internal and external service providers evaluate value?
What is the main difference between how internal and external service providers evaluate value?
What is one of the key functions of service portfolio management?
What is one of the key functions of service portfolio management?
In the context of service portfolio management, what does the service portfolio represent?
In the context of service portfolio management, what does the service portfolio represent?
How can service portfolio management help in risk management during service delivery?
How can service portfolio management help in risk management during service delivery?
What role do third-party services play in the service portfolio?
What role do third-party services play in the service portfolio?
Why is it important for internal service providers to link each service to business outcomes?
Why is it important for internal service providers to link each service to business outcomes?
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