IT Service Potential and Cost Quiz

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What does a '–' arrow represent in the context of the service relationship dynamics?

No relationship indicated

An inversely proportional relationship (correct)

A directly proportional relationship

A stable relationship

How does the level of utility and warranty impact the performance potential of a service?

Decreases the performance potential

Has no impact on performance potential

Increases the performance potential (correct)

Increases the risk of not meeting customer requirements

How are the requirements for utility and warranty translated back to IT in service delivery?

By increasing the risk levels

Based on the risk acceptable to the business (correct)

By reducing service potential

By ignoring business requirements

What does the performance potential of a service indicate to the business unit?

The level of outcomes achievable by the customer assets Signup and view all the answers

What is the impact of higher levels of utility and warranty on the risk that a service will not meet customer requirements?

Decreases the risk levels Signup and view all the answers

How does the service provider use its assets to meet the needs of the business unit?

By delivering services that align with business outcomes Signup and view all the answers

What is the primary factor that determines the level of service a provider can deliver?

The service assets and capabilities Signup and view all the answers

What is the relationship between service potential and service cost?

Higher service potential leads to higher service cost Signup and view all the answers

What is the primary source of value for a service, according to the text?

What the service enables someone to do Signup and view all the answers

What happens when the utilization of a service exceeds its service potential?

The business needs to fund an increase in performance potential Signup and view all the answers

What is the primary risk associated with high service utilization?

Service failure Signup and view all the answers

What is the relationship between service demand and service assets utilization?

Higher demand leads to higher utilization of service assets Signup and view all the answers

What is the main difference between how internal and external service providers evaluate value?

Internal providers link services to business outcomes, while external providers focus on revenue generation. Signup and view all the answers

What is one of the key functions of service portfolio management?

Comparing the value of newer services with the retired ones they replaced. Signup and view all the answers

In the context of service portfolio management, what does the service portfolio represent?

Commitments and investments across all customers and market spaces. Signup and view all the answers

How can service portfolio management help in risk management during service delivery?

By comparing newer services with retired ones for improvement planning. Signup and view all the answers

What role do third-party services play in the service portfolio?

They are an integral part of service offerings to customers. Signup and view all the answers

Why is it important for internal service providers to link each service to business outcomes?

To facilitate comparison between investment and returns. Signup and view all the answers