Podcast
Questions and Answers
Soft skills are personal attributes that enhance an individual's ______, career prospects and job performance.
Soft skills are personal attributes that enhance an individual's ______, career prospects and job performance.
interaction
Technical writing involves communicating complex information to those who need it to accomplish some ______ or goal.
Technical writing involves communicating complex information to those who need it to accomplish some ______ or goal.
task
User documentation contains information to educate team members who will be using the ______.
User documentation contains information to educate team members who will be using the ______.
software
Requirements documentation outlines the different ______ that the software needs for its creation, operation, maintenance, and long-term success.
Requirements documentation outlines the different ______ that the software needs for its creation, operation, maintenance, and long-term success.
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Architecture and design documentation provides user experience (UX) professionals with an overview of the software ______ to help ensure a logical design.
Architecture and design documentation provides user experience (UX) professionals with an overview of the software ______ to help ensure a logical design.
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End-user documentation includes information for the individuals who use the actual ______.
End-user documentation includes information for the individuals who use the actual ______.
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System admin documentation helps system administrators handle potential setbacks by providing ______ steps.
System admin documentation helps system administrators handle potential setbacks by providing ______ steps.
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Developer documentation is created during the software development ______.
Developer documentation is created during the software development ______.
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The Software Requirements Specification (SRS) lays out functional and non-functional ______.
The Software Requirements Specification (SRS) lays out functional and non-functional ______.
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API is the acronym for Application ______ Interface.
API is the acronym for Application ______ Interface.
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Study Notes
IT Documentation - Midterm Revision
- IT documentation is information and details describing a project to stakeholders.
- Soft skills are personal attributes enhancing interaction, career prospects, and job performance.
- Elements of soft skills include communication, time management, organization, analytical skills, and problem-solving.
- Technical writing involves communicating complex information to those needing it for tasks or goals.
Software Documentation
- Software documentation, in IT, is information describing a project for stakeholders.
- Stakeholders creating software documents include project managers, business analysts, software testers, solutions architects, back-end developers, and front-end developers.
Types of Software Documentation (SDLC)
- User documentation: Educates team members using the software.
- Planning documentation: Detailed plan for the software development process.
- Standards documentation: Describes technical, security, and other standards.
- Process documentation: Describes each task and the entire development process.
- Estimate documentation: Details about estimation, cost per step, and project budget.
- Product documentation: Detailed information about the software product.
- System documentation: Names components, tasks, and contributions to the final result.
- Requirements documentation: Details needed for creation, operation, maintenance, and long-term success.
- Metrics or KPI documentation: Information on key performance indicators.
- Architecture and design documentation: Provides user experience (UX) overview for a logical design.
- End-user documentation: Information for software users, OS requirements, installation guides, and customer service contacts.
- System administrator documentation: How to handle setbacks with troubleshooting steps, FAQs, tutorials, and information to leverage software and manage computer systems.
Software Documentation: Two Main Categories
- Software Documentation
- Product documentation: Includes User and Developer documentation
- Process Documentation
Product Documentation
- Developer documentation: Documents software requirements, design, architecture, and source code.
- User documentation: Information about installing, configuring, or using software.
Types of Developer Documentation
- Software Requirements Specification (SRS): Outlines functional and non-functional requirements.
- Software Design Description (SDD): Contains software design and overall architecture to ensure project team alignment and risk/assumption consideration.
- UX Design Documentation: Describes user interactions with a product in the digital design world.
- Product Roadmaps: A plan of action for software product evolution, guiding both business and technical teams.
- API Documentation: Explains Application Programming Interface (API) as a software intermediary for two applications to interface.
Types of User Documentation
- User manuals: Instructions for software use.
- Installation manuals: Instructions for installing the software.
- Configuration guides: Information on configuring the software.
- External knowledge base: Library of information about the software for self-help solutions.
- Administration Guides: Software administration guides.
- Troubleshooting guides: Common problems and solutions.
- How-to guides: Step-by-step instructions for specific tasks.
- FAQ Pages: Answers to frequently asked questions.
Document Preparation
- Document preparation is creating and formatting documents for publication.
- Document creation: Inputting information using word processors, text formatters, table, and equation processors.
- Document polishing: Improving writing and presentation for readability.
- Document production: Preparing documents for professional printing.
- Modern word processing systems integrate software tools supporting all document preparation steps.
Document Management
- Document management systems integrate document storage and maintenance.
- Version management facilities are built-in to maintain different document versions.
Online Documentation
- Advantages of online documentation include accessibility, built-in search, and avoiding out-of-date information.
Steps to Create Technical Documentation
- Step 1: Research and create a documentation plan.
- Step 2: Structure and design.
- Step 3: Create the content.
- Step 4: Deliver and test.
- Step 5: Create a maintenance and update schedule.
Software Documentation Goals
- Developer Documentation Goals: Ensure software success, unify product-related information, facilitate knowledge sharing, improve future projects.
- User Documentation Goals: Satisfy end-users, explain product functionality, help resolve common problems, reduce support costs, drive sales.
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Description
Prepare for your midterm with this comprehensive quiz on IT documentation and soft skills. Explore the various types of software documentation, their purposes, and the key elements of effective technical writing. Assess your understanding of how these concepts relate to successful project management.
