IT Contribution to Operational Excellence Objectives
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Questions and Answers

How does IT contribute to operational excellence?

  • Enhancing marketing strategies
  • Automating tasks and improving data accuracy (correct)
  • Reducing customer complaints
  • Increasing manual work

    • What role does IT play in logistics and supply chain management?

  • Improving employee morale
  • IT has no impact on logistics
  • Enhancing office aesthetics
  • Real-time tracking of inventory (correct)

    • How can IT assist in market research and customer insights?

  • Managing employee schedules
  • Gathering data on customer preferences (correct)
  • Enhancing office furniture
  • Reducing production costs

    • Which aspect of product development does IT support?

    <p>Computer-aided design (CAD)</p> Signup and view all the answers

    What new business models can IT facilitate?

    <p>Subscription services</p> Signup and view all the answers

    What does a business model describe?

    <p>How a company produces, delivers, and sells products or services</p> Signup and view all the answers

    How can IT systems help companies improve customer service according to the text?

    <p>By personalizing marketing campaigns and managing customer interactions</p> Signup and view all the answers

    What is one key benefit of supplier relationship management (SRM) facilitated by IT systems?

    <p>Improving supply chain visibility and lowering costs</p> Signup and view all the answers

    How does IT contribute to improved decision-making in organizations?

    <p>By providing business intelligence tools and analyzing vast amounts of data</p> Signup and view all the answers

    What role does IT play in achieving competitive advantage for companies?

    <p>By providing innovative features and design tools</p> Signup and view all the answers

    How does IT contribute to companies adapting to changing markets?

    <p>By providing the agility and flexibility to adapt to changes</p> Signup and view all the answers

    What is a potential risk mitigation function of IT systems mentioned in the text?

    <p>Supporting disaster recovery plans</p> Signup and view all the answers

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