Podcast
Questions and Answers
Which ITIL dimension focuses on integrating and coordinating activities to create value for the organization?
Which ITIL dimension focuses on integrating and coordinating activities to create value for the organization?
- Value streams and processes (correct)
- Organizations and people
- Information and technology
- Partners and suppliers
Which ITIL practice is responsible for handling pre-defined, user-initiated service requests?
Which ITIL practice is responsible for handling pre-defined, user-initiated service requests?
- Change enablement
- Deployment management
- Service request management (correct)
- Service configuration management
What helps an organization adapt ITIL concepts to its specific circumstances?
What helps an organization adapt ITIL concepts to its specific circumstances?
- Continual improvement
- Service value chain (correct)
- Practices
- All of the above
Which practice is concerned with ensuring service components meet agreed specifications and are available when needed?
Which practice is concerned with ensuring service components meet agreed specifications and are available when needed?
What is the purpose of the continual improvement practice in ITIL?
What is the purpose of the continual improvement practice in ITIL?
Which dimension focuses on the roles, skills, competencies, and responsibilities within an organization?
Which dimension focuses on the roles, skills, competencies, and responsibilities within an organization?
What is the primary focus of the 'design and transition' value chain activity?
What is the primary focus of the 'design and transition' value chain activity?
Which statement about incident management is true?
Which statement about incident management is true?
What is the primary purpose of service level management?
What is the primary purpose of service level management?
Which term best describes the value or usefulness of a service?
Which term best describes the value or usefulness of a service?
What should be avoided in service level agreements (SLAs) according to best practices?
What should be avoided in service level agreements (SLAs) according to best practices?
Which activity is NOT a primary concern of the 'design and transition' value chain activity?
Which activity is NOT a primary concern of the 'design and transition' value chain activity?
What is the purpose of guiding principles in an organization?
What is the purpose of guiding principles in an organization?
Which of the following is an example of a service action mentioned in the text?
Which of the following is an example of a service action mentioned in the text?
Which dimension of service management focuses on the workflows and controls required for service delivery?
Which dimension of service management focuses on the workflows and controls required for service delivery?
Which statement about value creating activities is correct according to the text?
Which statement about value creating activities is correct according to the text?
What is the primary role of guiding principles in ITIL service management?
What is the primary role of guiding principles in ITIL service management?
Which statement about value streams is correct?
Which statement about value streams is correct?
