Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

14 Questions

0 Views

Invoice/Annexure Training Module

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What action should be taken if a customer highlights an issue with the 'period from/period to' date on the invoice?

Advise the customer to wait for the next invoice

Ignore the customer's concern

Send an email acknowledging the issue

Raise BBIT and correct the issue (correct)

What should be done if a customer on a specific plan requests a particular month's invoice?

Tell them to wait for the next billing cycle

Ask for a new request in writing

Inform them to obtain the annexure document (correct)

Directly provide the requested month's invoice

When a customer asks for a hard copy of the invoice, what is the recommended approach?

Deny the request without explanation

Provide a detailed explanation and attach the invoice or annexure on email (correct)

Immediately ship the hard copy via mail or courier

Ask for additional payment for the hard copy

In what format should the annexure be edited according to the provided information?

Thank you format Signup and view all the answers

What should be done if a customer requests changes to their name on a previous invoice?

Edit the name manually in each case Signup and view all the answers

When a customer on a 3/6/12 month plan asks for a specific month's invoice, what should they be informed to obtain?

Monthly breakdown annexure document Signup and view all the answers

What is the recommended response when a customer requests a hard copy of the invoice?

Explain there is no provision for shipping hard copies by mail or courier currently Signup and view all the answers

If a customer highlights an issue with the 'period from/period to' date on the invoice, what should be done?

Raise BBIT and get the issue corrected Signup and view all the answers

What information should be provided when informing a customer that we dont ship hard copies of invoices?

Detailed explanation regarding shipping limitations and attachment of invoice or annexure on email Signup and view all the answers

What should be done if a customer requests changes to their address on a previous invoice?

Edit the address manually in each case Signup and view all the answers

When should an annexure document be provided along with an invoice to a customer?

When a customer requests a specific month's invoice Signup and view all the answers

'Period from/period to' date issues on invoices should be corrected by:

Raising BBIT to get it corrected Signup and view all the answers

'Period from/period to' date issues are corrected by raising what type of request?

'BBIT' request Signup and view all the answers

What should be provided when a customer requests changes or corrections to their names or addresses?

Individually edited changes in each case Signup and view all the answers