Podcast
Questions and Answers
What action should be taken if a customer highlights an issue with the 'period from/period to' date on the invoice?
What action should be taken if a customer highlights an issue with the 'period from/period to' date on the invoice?
- Advise the customer to wait for the next invoice
- Ignore the customer's concern
- Send an email acknowledging the issue
- Raise BBIT and correct the issue (correct)
What should be done if a customer on a specific plan requests a particular month's invoice?
What should be done if a customer on a specific plan requests a particular month's invoice?
- Tell them to wait for the next billing cycle
- Ask for a new request in writing
- Inform them to obtain the annexure document (correct)
- Directly provide the requested month's invoice
When a customer asks for a hard copy of the invoice, what is the recommended approach?
When a customer asks for a hard copy of the invoice, what is the recommended approach?
- Deny the request without explanation
- Provide a detailed explanation and attach the invoice or annexure on email (correct)
- Immediately ship the hard copy via mail or courier
- Ask for additional payment for the hard copy
In what format should the annexure be edited according to the provided information?
In what format should the annexure be edited according to the provided information?
What should be done if a customer requests changes to their name on a previous invoice?
What should be done if a customer requests changes to their name on a previous invoice?
When a customer on a 3/6/12 month plan asks for a specific month's invoice, what should they be informed to obtain?
When a customer on a 3/6/12 month plan asks for a specific month's invoice, what should they be informed to obtain?
What is the recommended response when a customer requests a hard copy of the invoice?
What is the recommended response when a customer requests a hard copy of the invoice?
If a customer highlights an issue with the 'period from/period to' date on the invoice, what should be done?
If a customer highlights an issue with the 'period from/period to' date on the invoice, what should be done?
What information should be provided when informing a customer that we dont ship hard copies of invoices?
What information should be provided when informing a customer that we dont ship hard copies of invoices?
What should be done if a customer requests changes to their address on a previous invoice?
What should be done if a customer requests changes to their address on a previous invoice?
When should an annexure document be provided along with an invoice to a customer?
When should an annexure document be provided along with an invoice to a customer?
'Period from/period to' date issues on invoices should be corrected by:
'Period from/period to' date issues on invoices should be corrected by:
'Period from/period to' date issues are corrected by raising what type of request?
'Period from/period to' date issues are corrected by raising what type of request?
What should be provided when a customer requests changes or corrections to their names or addresses?
What should be provided when a customer requests changes or corrections to their names or addresses?
