14 Questions
What action should be taken if a customer highlights an issue with the 'period from/period to' date on the invoice?
Raise BBIT and correct the issue
What should be done if a customer on a specific plan requests a particular month's invoice?
Inform them to obtain the annexure document
When a customer asks for a hard copy of the invoice, what is the recommended approach?
Provide a detailed explanation and attach the invoice or annexure on email
In what format should the annexure be edited according to the provided information?
Thank you format
What should be done if a customer requests changes to their name on a previous invoice?
Edit the name manually in each case
When a customer on a 3/6/12 month plan asks for a specific month's invoice, what should they be informed to obtain?
Monthly breakdown annexure document
What is the recommended response when a customer requests a hard copy of the invoice?
Explain there is no provision for shipping hard copies by mail or courier currently
If a customer highlights an issue with the 'period from/period to' date on the invoice, what should be done?
Raise BBIT and get the issue corrected
What information should be provided when informing a customer that we dont ship hard copies of invoices?
Detailed explanation regarding shipping limitations and attachment of invoice or annexure on email
What should be done if a customer requests changes to their address on a previous invoice?
Edit the address manually in each case
When should an annexure document be provided along with an invoice to a customer?
When a customer requests a specific month's invoice
'Period from/period to' date issues on invoices should be corrected by:
Raising BBIT to get it corrected
'Period from/period to' date issues are corrected by raising what type of request?
'BBIT' request
What should be provided when a customer requests changes or corrections to their names or addresses?
Individually edited changes in each case
Learn how to fetch, share, and send Invoice/Annexure documents using HOBS and Oneview. This module covers topics on accessing billing details, selecting subscriber ID, and reminders when sending documents to customers.
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