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Introduction to Problem Solving Skills

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Questions and Answers

What is a fundamental part of every manager's role?

Evaluating and selecting alternatives

Generating alternatives

Implementing solutions

Finding ways to solve problems (correct)

What is the key to a good problem definition?

Ignoring the root cause of the problem

Focusing only on individual performance

Ensuring that you deal with the real problem, not its symptoms (correct)

Identifying the symptoms of the problem

Why is having good strong problem solving skills important?

To impress clients with complex solutions

To make the workday more challenging

To avoid getting stuck and doing nothing (correct)

To complicate daily tasks

What are the two main activities involved in problem solving?

Building and fixing Signup and view all the answers

Which step in problem solving involves making sense of the complex situation in which the problem occurs?

Defining the problem Signup and view all the answers

What does the text suggest about people's perception of their problem-solving abilities?

Many people underestimate their problem-solving abilities Signup and view all the answers

What can happen if you do not have a good process when approaching a problem?

Your solutions may be ineffective Signup and view all the answers

What is emphasized as the right attitude for becoming an awesome problem solver?

Challenging assumptions and beliefs Signup and view all the answers

What are the four basic steps in solving a problem mentioned in the text?

Defining, generating alternatives, evaluating and selecting alternatives, implementing solutions Signup and view all the answers

What should be open to the possibility of when approaching problems?

Challenging personal beliefs Signup and view all the answers