Questions and Answers
What is the primary role of managers in an organization?
According to Mary Parker Follett, what is the art of management?
What is a common characteristic of all organizations?
Who are operatives in an organization?
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What is an organization, according to the exhibit?
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What do managers do, according to Peter Drucker?
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What is the emphasis of the WHO definition of management?
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According to McMahon et al (1992), what is the role of good management in an organisation?
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What is the primary focus of the health management module?
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What is one of the learning objectives of this session?
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What is management, according to one of the definitions?
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Why is the WHO definition of management used as a theme throughout this module?
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What do managers need to remember, according to the content?
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What is one of the key concepts of management, according to the content?
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Who is responsible for directing the day-to-day activities of operative employees?
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What is the primary responsibility of Top Managers?
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What is management?
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Who is an example of a Middle Manager?
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What is the role of First-line Managers in an organization?
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What is the outcome of effective management?
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What does efficiency refer to in the context of management?
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Which management function involves defining goals and establishing strategy?
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What type of skill involves the cognitive ability to see the organization as a whole system?
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During which times are management skills tested most?
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What is a common failure of managers, according to the text?
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What are functional departments like advertising and sales examples of?
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What is the primary focus of controlling as a management function?
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What is the main difference between first-line managers and top managers?
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What is the primary function of eg. manufacturing and marketing?
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What are the different disciplines that management relates to?
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What is the characteristic of today's best managers?
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What is required to be a successful manager?
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What type of organization do today's best managers create?
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What is the role of Mintzberg's Manager Roles in the context of management?
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Study Notes
What is Management?
- Management is not easy to define, but it involves getting things done, saying what needs to be done, and getting it done.
- It involves planning, organizing, directing, and controlling: the art of getting things done by and through people (WHO, 1993).
- Good management is essential for the smooth functioning of an organization, just like health is to the body.
Who Are Managers?
- Managers are the executive function of the organization, building and coordinating the entire system.
- They create systems and conditions that enable others to perform tasks and ensure the department or organization will survive and thrive.
- Managers recognize the key role of people and give direction to their organization, provide leadership, and decide how to use organizational resources to accomplish goals.
Where Do Managers Work?
- Managers work in organizations, which are systematic arrangements of people brought together to accomplish a specific purpose.
- Common characteristics of organizations include distinct purpose and goals, people, and systematic structure.
Organization Levels
- Operatives are people who work directly on a job or task and have no responsibility for overseeing the work of others.
- Managers are individuals in an organization who direct the activities of others.
- There are three levels of management: first-line, middle, and top managers.
Management Processes/Functions
- The management process involves planning, organizing, leading, and controlling (P-O-L-C).
- Planning includes defining goals, establishing strategy, and developing plans to coordinate activities.
- Organizing involves determining what tasks to be done, who is to do them, and how the tasks are to be grouped.
- Leading includes motivating employees, directing the activities of others, and resolving conflicts.
- Controlling involves monitoring performance, comparing it with goals, and correcting any significant deviations.
Management Skills
- Managers need conceptual, interpersonal, and technical skills to be successful.
- Conceptual skills involve seeing the organization as a whole system.
- Human skills involve working with and through other people.
- Technical skills involve understanding and proficiency in specific tasks.
Relationship of Skills to Management
- Management skills are tested most during turbulent times.
- Common failures of managers include poor communication, failure to listen, poor interpersonal skills, treating employees as instruments, and failure to clarify direction and performance expectations.
Management Types
- There are vertical differences in management, including top, middle, and first-line managers.
- There are also horizontal differences, including functional departments like advertising, manufacturing, and sales.
How Does Management Relate to Other Disciplines?
- Management relates to sociology, political science, psychology, economics, philosophy, and anthropology.
The Transition to a New Workplace
- Today's best managers focus on coaching and providing guidance, creating organizations that are fast, flexible, innovative, and relationship-oriented.
- A successful manager requires a blend of formal learning (science) and practice (art).
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Description
Learn about the basics of management, its importance, and the roles of managers in an organization.