Introduction to Management
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Introduction to Management

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What is the primary role of managers in an organization?

  • To oversee the work of operatives
  • To create systems and conditions that enable others to perform tasks (correct)
  • To accomplish goals individually
  • To perform tasks directly
  • According to Mary Parker Follett, what is the art of management?

  • Managing organizational resources
  • Setting organizational goals
  • Getting things done through people (correct)
  • Getting things done individually
  • What is a common characteristic of all organizations?

  • Distinct purpose and goals (correct)
  • Hierarchical structure
  • No systematic arrangement
  • Single-person operation
  • Who are operatives in an organization?

    <p>People who work directly on a job or task</p> Signup and view all the answers

    What is an organization, according to the exhibit?

    <p>A social entity that is goal-directed and deliberately structured</p> Signup and view all the answers

    What do managers do, according to Peter Drucker?

    <p>Provide leadership and decide how to use organizational resources to accomplish goals</p> Signup and view all the answers

    What is the emphasis of the WHO definition of management?

    <p>Getting things done through people</p> Signup and view all the answers

    According to McMahon et al (1992), what is the role of good management in an organisation?

    <p>To ensure the smooth functioning of all parts</p> Signup and view all the answers

    What is the primary focus of the health management module?

    <p>People management</p> Signup and view all the answers

    What is one of the learning objectives of this session?

    <p>To understand the importance of managers in organisations</p> Signup and view all the answers

    What is management, according to one of the definitions?

    <p>Planning, organising, directing and controlling</p> Signup and view all the answers

    Why is the WHO definition of management used as a theme throughout this module?

    <p>Because it highlights the importance of people management</p> Signup and view all the answers

    What do managers need to remember, according to the content?

    <p>That without people, nothing will get done</p> Signup and view all the answers

    What is one of the key concepts of management, according to the content?

    <p>Getting things done through people</p> Signup and view all the answers

    Who is responsible for directing the day-to-day activities of operative employees?

    <p>First-line Managers</p> Signup and view all the answers

    What is the primary responsibility of Top Managers?

    <p>Making decisions about the direction of the organization</p> Signup and view all the answers

    What is management?

    <p>The attainment of organizational goals in an effective and efficient manner</p> Signup and view all the answers

    Who is an example of a Middle Manager?

    <p>Incharge of ICU</p> Signup and view all the answers

    What is the role of First-line Managers in an organization?

    <p>Directing the day-to-day activities of operative employees</p> Signup and view all the answers

    What is the outcome of effective management?

    <p>Attainment of organizational goals</p> Signup and view all the answers

    What does efficiency refer to in the context of management?

    <p>The relationship between inputs and outputs</p> Signup and view all the answers

    Which management function involves defining goals and establishing strategy?

    <p>Planning</p> Signup and view all the answers

    What type of skill involves the cognitive ability to see the organization as a whole system?

    <p>Conceptual Skills</p> Signup and view all the answers

    During which times are management skills tested most?

    <p>Turbulent times</p> Signup and view all the answers

    What is a common failure of managers, according to the text?

    <p>Treating employees as instruments</p> Signup and view all the answers

    What are functional departments like advertising and sales examples of?

    <p>Horizontal differences</p> Signup and view all the answers

    What is the primary focus of controlling as a management function?

    <p>Monitoring performance and correcting deviations</p> Signup and view all the answers

    What is the main difference between first-line managers and top managers?

    <p>Their position in the organizational hierarchy</p> Signup and view all the answers

    What is the primary function of eg. manufacturing and marketing?

    <p>To perform the support function and contribute indirectly to the business</p> Signup and view all the answers

    What are the different disciplines that management relates to?

    <p>Sociology, Psychology, Economics, and Philosophy</p> Signup and view all the answers

    What is the characteristic of today's best managers?

    <p>They focus on coaching and providing guidance</p> Signup and view all the answers

    What is required to be a successful manager?

    <p>A blend of formal learning and practice</p> Signup and view all the answers

    What type of organization do today's best managers create?

    <p>Fast, flexible, innovative, and relationship-oriented organizations</p> Signup and view all the answers

    What is the role of Mintzberg's Manager Roles in the context of management?

    <p>To describe the different roles a manager plays</p> Signup and view all the answers

    Study Notes

    What is Management?

    • Management is not easy to define, but it involves getting things done, saying what needs to be done, and getting it done.
    • It involves planning, organizing, directing, and controlling: the art of getting things done by and through people (WHO, 1993).
    • Good management is essential for the smooth functioning of an organization, just like health is to the body.

    Who Are Managers?

    • Managers are the executive function of the organization, building and coordinating the entire system.
    • They create systems and conditions that enable others to perform tasks and ensure the department or organization will survive and thrive.
    • Managers recognize the key role of people and give direction to their organization, provide leadership, and decide how to use organizational resources to accomplish goals.

    Where Do Managers Work?

    • Managers work in organizations, which are systematic arrangements of people brought together to accomplish a specific purpose.
    • Common characteristics of organizations include distinct purpose and goals, people, and systematic structure.

    Organization Levels

    • Operatives are people who work directly on a job or task and have no responsibility for overseeing the work of others.
    • Managers are individuals in an organization who direct the activities of others.
    • There are three levels of management: first-line, middle, and top managers.

    Management Processes/Functions

    • The management process involves planning, organizing, leading, and controlling (P-O-L-C).
    • Planning includes defining goals, establishing strategy, and developing plans to coordinate activities.
    • Organizing involves determining what tasks to be done, who is to do them, and how the tasks are to be grouped.
    • Leading includes motivating employees, directing the activities of others, and resolving conflicts.
    • Controlling involves monitoring performance, comparing it with goals, and correcting any significant deviations.

    Management Skills

    • Managers need conceptual, interpersonal, and technical skills to be successful.
    • Conceptual skills involve seeing the organization as a whole system.
    • Human skills involve working with and through other people.
    • Technical skills involve understanding and proficiency in specific tasks.

    Relationship of Skills to Management

    • Management skills are tested most during turbulent times.
    • Common failures of managers include poor communication, failure to listen, poor interpersonal skills, treating employees as instruments, and failure to clarify direction and performance expectations.

    Management Types

    • There are vertical differences in management, including top, middle, and first-line managers.
    • There are also horizontal differences, including functional departments like advertising, manufacturing, and sales.

    How Does Management Relate to Other Disciplines?

    • Management relates to sociology, political science, psychology, economics, philosophy, and anthropology.

    The Transition to a New Workplace

    • Today's best managers focus on coaching and providing guidance, creating organizations that are fast, flexible, innovative, and relationship-oriented.
    • A successful manager requires a blend of formal learning (science) and practice (art).

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    Description

    Learn about the basics of management, its importance, and the roles of managers in an organization.

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