Introduction to Influence and Persuasion
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What is the primary function of the priming task in relation to attitudes about attractiveness?

  • To analyze social dynamics
  • To activate relevant attitudes (correct)
  • To test behavioral consistency
  • To suppress conflicting attitudes

In what situation would an attitude be considered irrelevant?

  • When observing a live sport event (correct)
  • While participating in a persuasion course
  • When giving a presentation
  • During a classroom discussion

What happens when an attitude is not available or not relevant according to the ABC model?

  • It will lead to confusion in decisions
  • It has no influence on behavior (correct)
  • It will inevitably influence behavior
  • It changes based on external factors

Which of the following is necessary to ensure that an attitude change leads to behavior change?

<p>Availability and relevance of the new attitude (B)</p> Signup and view all the answers

Why might people overlook the ABC model in real-world scenarios?

<p>They believe attitude change automatically drives behavior (C)</p> Signup and view all the answers

How can Melanie ensure her new negative attitude about a high fat diet translates into actual behavior change?

<p>By making the new attitude available and relevant in different contexts (A)</p> Signup and view all the answers

What role does context play in the application of the ABC model?

<p>It can determine the effectiveness of attitude in driving behavior (A)</p> Signup and view all the answers

What is meant by attitude-behavior consistency (ABCs)?

<p>The alignment of attitudes and behaviors in specific contexts (B)</p> Signup and view all the answers

What are the two primary steps needed to successfully change behavior according to the content?

<p>Change attitude, then get attitude to drive behavior (D)</p> Signup and view all the answers

What does the model of attitude-behavior consistency suggest is critical for attitudes to influence behaviors?

<p>Attitude availability and attitude relevance (C)</p> Signup and view all the answers

How is an attitude defined to be 'available' in the context of the content?

<p>When it can be readily recalled and activated (D)</p> Signup and view all the answers

What role does 'priming' play in attitude formation according to the content?

<p>It activates certain attitudes in the mind (A)</p> Signup and view all the answers

Which of the following conditions is NOT described as improving attitude-behavior consistency?

<p>Attitude clarity (B)</p> Signup and view all the answers

What type of behavior may be influenced by peers urging someone to partake in an activity, despite their own attitude?

<p>Spontaneous and impulsive behaviors (C)</p> Signup and view all the answers

What can be said about attitudes that are not relevant to a situation according to the conceptual model of attitude-behavior consistency?

<p>They may lead to behavioral inconsistency (A)</p> Signup and view all the answers

In the context of the content, what is the effect of exposing someone to pictures of attractive models?

<p>It can foster negative attitudes toward their partner (A)</p> Signup and view all the answers

What does the systematic mode of thinking entail?

<p>Carefully and effortfully analyzing ideas. (D)</p> Signup and view all the answers

In which situation is a person more likely to use the heuristic mode of thinking?

<p>When the topic is of little personal relevance. (C)</p> Signup and view all the answers

Which assumption suggests that situational variables influence thinking modes?

<p>People can switch between systematic and heuristic modes. (B)</p> Signup and view all the answers

People with a high need for cognition are characterized by which thinking style?

<p>They typically prefer systematic thinking. (B)</p> Signup and view all the answers

What is the primary difference between systematic and heuristic modes of thinking?

<p>Systematic thinking is deliberate and careful, while heuristic thinking is superficial. (B)</p> Signup and view all the answers

How do situational factors influence a person's thinking mode?

<p>They determine whether systematic or heuristic thinking is used. (D)</p> Signup and view all the answers

Why might someone with a low need for cognition favor the heuristic mode?

<p>They prefer to avoid careful thinking. (C)</p> Signup and view all the answers

What is suggested by the subtitle, 'Hmmmm, I'm thinking, maybe' in relation to dual process thinking?

<p>It indicates the presence of flexibility in thought processes. (C)</p> Signup and view all the answers

What does the Comparison Rule suggest about human behavior?

<p>People compare their actions to a standard based on others. (C)</p> Signup and view all the answers

How do TV producers utilize the Comparison Rule?

<p>By adding laugh tracks to induce laughter. (D)</p> Signup and view all the answers

What is a common effect of 'salting the collection plate' in religious gatherings?

<p>It increases the likelihood of contributions. (D)</p> Signup and view all the answers

What role do professional audience members play in theatrical productions?

<p>They provide reactions to guide audience responses. (D)</p> Signup and view all the answers

What happens when individuals observe others looking up at something?

<p>They immediately look up to see what others are observing. (C)</p> Signup and view all the answers

In the context of the Comparison Rule, what is a likely reaction if an audience is exposed to a laugh track?

<p>The audience may feel pressured to laugh more. (C)</p> Signup and view all the answers

What psychological principle drives people to follow others' behavior, as illustrated by the Comparison Rule?

<p>Social proof concept. (B)</p> Signup and view all the answers

What is the likely outcome if an audience is not prompted by professionals during a performance?

<p>The audience reacts spontaneously and naturally. (C)</p> Signup and view all the answers

What consequence did less attractive people face compared to more attractive individuals regarding fines?

<p>They received fines two to three times larger. (B)</p> Signup and view all the answers

What tactic did Robert Young use to sell aspirin as Dr. Marcus Welby?

<p>He sold it as a character from a TV show. (B)</p> Signup and view all the answers

What is the main teaching of the 'Authority Rule' mentioned in the content?

<p>Authority figures can enhance product credibility. (D)</p> Signup and view all the answers

What is the reciprocity principle illustrated in the text?

<p>A favor or gift leads to a natural inclination to give back. (C)</p> Signup and view all the answers

What approach did advertisers take to comply with regulations regarding the use of actors?

<p>They stated the actor's lack of medical credentials. (B)</p> Signup and view all the answers

What reaction did people have when a stranger smiled at them, according to the content?

<p>They smiled back automatically. (B)</p> Signup and view all the answers

What was an example of a gift used to promote a magazine subscription?

<p>A pencil. (D)</p> Signup and view all the answers

What impact did the change in advertising strategies have on sales, as observed in the text?

<p>Sales increased with the new advertisements. (A)</p> Signup and view all the answers

What is a common tactic used by salespeople to create urgency in buying decisions?

<p>Highlighting product availability and scarcity (D)</p> Signup and view all the answers

What does the term 'heuristic thinkers' refer to in the context of using Cues?

<p>People who use mental shortcuts for decision-making (C)</p> Signup and view all the answers

What happens to Cues when individuals switch from heuristic to systematic thinking?

<p>Cues typically become ineffective and may mislead the user (A)</p> Signup and view all the answers

What does the acronym CLARCCS stand for in this context?

<p>It represents the first letters of each associated Cue for ease of remembrance (B)</p> Signup and view all the answers

How do scarcity tactics affect consumer behavior?

<p>They encourage immediate purchases due to fear of loss (B)</p> Signup and view all the answers

Why might some Cues not effectively influence systemic thinkers?

<p>Systematic thinkers engage in thorough analysis and may question the validity of Cues (D)</p> Signup and view all the answers

What psychological principle is demonstrated by the limitation of product availability?

<p>The Principle of Scarcity (A)</p> Signup and view all the answers

What results from the application of the CLARCCS Rules according to the document?

<p>Enhanced decision-making by reducing mental effort for consumers (A)</p> Signup and view all the answers

Flashcards

Attitude-Behavior Consistency

The likelihood that a person's attitude will influence their behavior.

Attitude Availability

The ease with which a person can recall and access an attitude when needed.

Attitude Relevance

The appropriateness or usefulness of an attitude in a given situation.

Priming

An activity that prepares a person to think about a specific topic or idea.

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Two-Step Persuasion

First change a person's attitude. Second, get that attitude to affect their actions.

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ABC Model

A model identifying factors that influence attitude behavior consistency (Availability, Behavior, Consistency).

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Risky Behavior

Actions that carry potential negative consequences due to peer pressure rather than personal conviction.

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Attitude Change

Altering a person's feelings or beliefs about something.

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Attitude-Behavior Consistency (ABCs)

The alignment between a person's attitude and their actual behavior.

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Dual Process Approach

A theory explaining how people think and make decisions by using either a careful, systematic mode or a quick, heuristic mode.

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Systematic Mode

A mode of thinking that involves careful, deliberate, and effortful processing of information.

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Heuristic Mode

A mode of thinking that relies on shortcuts, rules of thumb, and less effortful processing of information.

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Which thinking mode is used?

The dual process approach states that situational and personality factors determine which mode of thinking is employed.

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Priming Effect

Activating particular thoughts or feelings to influence subsequent thoughts or actions.

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Behavior Change

Modifying one's actions based on an attitude.

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Personal Relevance

The degree to which a situation is important or meaningful to a person.

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Need for Cognition

An individual's preference for engaging in effortful thinking.

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High Need for Cognition

Individuals who enjoy thinking carefully and prefer complex information.

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Situation Relevance

The importance of an attitude in a particular context.

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Low Need for Cognition

Individuals who prefer less effortful thinking and simpler information.

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ABC Model Application

Ensuring attitude change leads to behavior change by ensuring the attitude is available and relevant.

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Comparison Cue

The tendency to conform our behavior and thoughts to what we observe in others, especially when we are not thinking carefully.

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How Comparison Cue works

When we see others acting a certain way, we are likely to follow suit because our behavior is compared to the 'standard' set by others.

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Why Comparison works

We tend to adjust our actions and beliefs to fit in and avoid feeling different or awkward.

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Cue Evaporation

The disappearance of a cue's influence when someone shifts from an intuitive to a more analytical mode of thinking.

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CLARCCS Cues

A set of six cues (Comparison, Liking, Authority, Reciprocity, Consistency, Scarcity) that influence our behavior and decisions.

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Liking Cue

We are more likely to agree with or comply with someone we like.

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Authority Cue

We are more likely to obey or comply with someone we perceive as an authority figure.

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Reciprocity Cue

We feel obligated to give back or repay a favor, even if it's not requested.

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What is the effect of using an actor as an authority figure in advertising?

Using a celebrity to endorse a product can increase sales, even if the celebrity is not a genuine expert in that product.

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How did advertisers circumvent the ban on using actors as authorities?

Advertisers started having actors claim 'I'm no doctor, but I play one on TV...' to maintain an association with authority while technically avoiding the ban.

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What can be done to increase the effectiveness of the reciprocity rule?

Providing unsolicited gifts or favors can enhance the effectiveness of the reciprocity rule by increasing the feeling of obligation in the receiver.

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What is the impact of the Authority Rule on our decisions?

The Authority Rule can lead to irrational decision-making by prioritizing authority over credibility and evidence.

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How does the Reciprocity Rule influence social interactions?

It fosters a sense of obligation and encourages mutual exchange, leading to positive social interactions.

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What are the ethical considerations of the Authority and Reciprocity Rules?

These rules can be exploited for manipulative purposes, leading to unethical influence tactics.

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Scarcity Principle

A persuasion technique that creates a sense of urgency by suggesting a limited supply or time to purchase a product.

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Counter-Based Scarcity

A tactic that uses a countdown timer or a displayed number to indicate the remaining quantity of a product, making it seem like less is available.

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Destroying Evidence

Creating an artificial scarcity by claiming to destroy all copies/proof of a product after a certain date, making the customer feel like they'll lose out on something unique.

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Cues Used as Shortcuts

Simple cues or triggers that people use to make quick decisions without extensive thought, often used in marketing and persuasion to influence behavior.

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Heuristic Thinking

Making decisions based on simple rules of thumb or mental shortcuts, allowing for quick decisions but potentially overlooking important details.

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Systematic Thinking

Considering all relevant information and carefully analyzing different options before making a decision, leading to well-considered judgments.

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CLARCCS

An acronym representing the six key persuasion principles: Commitment, Liking, Authority, Reciprocity, Consistency, Scarcity.

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Salesperson Thinking

Applying the CLARCCS principles to effectively influence and persuade customers, using techniques that appeal to people's mental shortcuts.

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Study Notes

Table of Contents

  • Introduction to the Science of Influence and Persuasion
  • Attitude Drives Behavior
  • Dual Process Persuasion
  • The Cues of Life
  • Stages of Change
  • Attribution Theory
  • Consistency
  • Inoculation Theory
  • Social Judgement Theory
  • Reactance
  • Sequential Requests
  • Message Characteristics
  • Classical Conditioning
  • Reinforcement
  • Modeling...Monkey See, Monkey Do

Introduction to Influence and Persuasion (The Difference)

  • Influence is a broad term for any time a source tries to change a receiver's thoughts, feelings, or behaviors.
  • Persuasion is a specific case of influence where communication attempts to change a receiver's attitude.

Attitudes Drive Behavior

  • Influence occurs when a source deliberately attempts to change a receiver.
  • Persuasion occurs when a source uses communication to alter a receiver's attitude.
  • An attitude is a person's evaluation of an object or idea.
  • Attitudes can influence behavior because they can be a factor in deciding behavior .

Dual Process Persuasion

  • Systematic thinking: careful and effortful thought
  • Heuristic thinking: less effortful and more superficial thought
  • Situational and personal factors influence the mode of thinking employed.
  • Influence is more effective and persistent when systematic thinking is employed.

The Cues of Life

  • The "cues" are mental shortcuts for influencing others. Cues work best for receivers in a heuristic or minimal thinking mode.
  • Comparison: people use others' behavior to gauge their own behavior.
  • Liking: people are more likely to respond to likeable sources.
  • Authority: people are more likely to respond to perceived authorities.
  • Reciprocity: people feel obligated to return favors.
  • Commitment/Consistency: people stick to their stated commitments.
  • Scarcity: people value things that are rare or exclusive.

CLARCCS CUES

  • comparison
  • liking
  • authority
  • reciprocity
  • commitment/consistency
  • scarcity

Implications

  • Monitor receivers' mental state.
  • Match influence tools (arguments or cues) to receivers' mental state.
  • Use the peripheral route when systematic thinking is less likely or not desired.

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Description

This quiz covers key concepts in the science of influence and persuasion, focusing on how attitudes drive behavior and the mechanisms behind effective communication. Explore various theories including dual process persuasion, attribution theory, and the stages of change that can affect decision-making and behavior.

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