Podcast
Questions and Answers
In the hospitality industry, what does the product-service mix refer to?
In the hospitality industry, what does the product-service mix refer to?
- The quality of the products and services delivered by the business
- The pricing strategy for the products and services offered by the business
- A combination of tangible and intangible features provided by the business (correct)
- The variety of products and services offered by the business
What are tangible features in the context of the hospitality industry's product-service mix?
What are tangible features in the context of the hospitality industry's product-service mix?
- Interaction and participation of both customers and service staff
- Friendly attitude of staff and comfortable dining atmosphere
- Well-groomed service staff and restaurant decoration (correct)
- Main courses and beverages offered
Why do successful hospitality businesses focus on enhancing service standards?
Why do successful hospitality businesses focus on enhancing service standards?
- To expand their product range
- To reduce operational costs
- To differentiate themselves from competitors (correct)
- To cope with fluctuations in customer demand
What is the significance of two-way communication in the hospitality industry?
What is the significance of two-way communication in the hospitality industry?
Why do customers rarely consume pure products in the hospitality industry?
Why do customers rarely consume pure products in the hospitality industry?
What does the term 'product-service mix' refer to in the context of the hospitality industry?
What does the term 'product-service mix' refer to in the context of the hospitality industry?
Why do hospitality operations invest in enhancing service standards?
Why do hospitality operations invest in enhancing service standards?
What is the significance of two-way communication in the hospitality industry?
What is the significance of two-way communication in the hospitality industry?
Why do customers rarely consume pure products in the hospitality industry?
Why do customers rarely consume pure products in the hospitality industry?
What are tangible features in the context of the hospitality industry's product-service mix?
What are tangible features in the context of the hospitality industry's product-service mix?
What is the main responsibility of the general manager (GM) in a hotel?
What is the main responsibility of the general manager (GM) in a hotel?
In a larger hotel with more facilities, what is likely to happen to the departments?
In a larger hotel with more facilities, what is likely to happen to the departments?
What is the main responsibility of the resident manager in a hotel?
What is the main responsibility of the resident manager in a hotel?
What is the main role of the general manager in formulating hotel policies and strategies?
What is the main role of the general manager in formulating hotel policies and strategies?
What is the key factor determining the success or failure of a hotel's service?
What is the key factor determining the success or failure of a hotel's service?
