Introduction to Economics: Org & Info Systems

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Questions and Answers

What is the impact of achieving short-term wins in the context of organizational change?

They help to sustain urgency and commitment to the change process. (correct)
They can lead to the belief that the change process is complete.
They reduce the need for ongoing communication with employees.
They create more obstacles that hinder overall change.

Why is it important to anchor new approaches in an organization's culture after a change process?

To ensure the changes are effectively integrated and maintained. (correct)
To minimize the need for further training and development.
To allow the leadership to revert to previous management styles.
To discourage employee turnover by adhering to old practices.

What is a common misbelief of leadership after 2-3 years of implementing organizational change?

The initial challenges of change are still relevant and ongoing.
The fundamental mindset of the organization has been completely transformed. (correct)
The majority of employees are fully supportive of new approaches.
The organization must continually adapt to new technologies.

Which of the following is NOT a factor that can hinder organizational change?

Visible progress in change indicators. (B) Signup and view all the answers

Which strategy is crucial for maintaining motivation during a change initiative?

Achieving visible short-term wins. (B) Signup and view all the answers

What role does effective communication play in the change process?

It ensures that employees understand how changes enhance performance. (B) Signup and view all the answers

Which of the following describes a potential negative consequence of attempting to remove all barriers to change at once?

Heightened fear and pessimism leading to failure. (A) Signup and view all the answers

What can be a significant challenge when attempting to embed new approaches in an organization?

Deep integration of old practices and attitudes. (C) Signup and view all the answers

What is the primary purpose of establishing a sense of urgency in the change management process?

To motivate the organization to move towards desired changes (B) Signup and view all the answers

Which type of change is characterized by being gradual and narrowly focused?

Evolutionary change (D) Signup and view all the answers

What is a significant drawback of overly relying on IT technicians during the ERP implementation process?

Their solutions could be theoretical and impractical (C) Signup and view all the answers

Which of the following ERP software companies is NOT mentioned as one of the biggest in the market?

Microsoft (A), IBM (B) Signup and view all the answers

In the context of ERP systems, what does the phrase 'quotation phase' refer to?

Requesting possible evaluations from suppliers for implementation (D) Signup and view all the answers

What is the main focus of change management according to Kotter’s framework?

Managing organizational transformations effectively (D) Signup and view all the answers

Why is it crucial to avoid employee resistance during ERP implementation?

It can halt the entire project (D) Signup and view all the answers

Which of the following is not a step in Kotter's eight points of change management?

Launching a trial period for the ERP (C) Signup and view all the answers

What is a common misconception regarding change management during ERP implementation?

Training employees is of minimal importance (A), Change management is solely the responsibility of upper management (B), Communication is not necessary during the process (C), Technological solutions alone can ensure successful change (D) Signup and view all the answers

What is the primary goal of a rewards system for software learning during an ERP implementation?

To encourage quick adaptation to new systems (D) Signup and view all the answers

What is a significant challenge when employees perceive an ERP upgrade as primarily beneficial to management?

Resistance to change from employees (C) Signup and view all the answers

Which of the following factors is crucial for ensuring effective collaboration among team members during ERP implementation?

Clear understanding of roles and responsibilities (D) Signup and view all the answers

What can be a consequence of overselling the capabilities of ERP software?

Solutions that look effective on paper may underperform in practice (B) Signup and view all the answers

What measure can management take to promote motivation in employees to learn new ERP systems?

Offering meaningful rewards for learning (C) Signup and view all the answers

What type of planning is necessary to mitigate resistance during an ERP upgrade?

Long-term planning addressing employee concerns (A) Signup and view all the answers

Which integration method allows for the highest level of independence among participants?

Teams (A) Signup and view all the answers

What is a likely disadvantage of a centralized organization?

Inflexibility and slow decision making (A) Signup and view all the answers

Which integration method requires a specific individual to facilitate coordination across departments?

Liaison role (D) Signup and view all the answers

Which of the following best describes mutual adjustment in an organizational context?

Flexible solution-finding using individual competencies (B) Signup and view all the answers

Which integration method is characterized by informal problem-solving discussions among managers?

Direct contact (D) Signup and view all the answers

What is a primary benefit of decentralization in an organization?

Fostering quick decision-making (D) Signup and view all the answers

Which aspect of integration involves a group of specialized individuals tackling an urgent problem?

Task force (D) Signup and view all the answers

What is one of the main reasons organizations choose standardization over mutual adjustment?

Lower costs (B) Signup and view all the answers

Which communication strategy best describes a structure with an authority figure making unilateral decisions?

Authority hierarchy (B) Signup and view all the answers

Which method is often used when organizations face significant uncertainty in their operations?

Centralization (A) Signup and view all the answers

What is the primary purpose of creating a crisis within a company according to effective management practices?

To highlight major weaknesses and allow errors to compound (B) Signup and view all the answers

Which of the following elements is NOT essential for the guiding team to achieve success in change management?

Excessive coordination from human resources (A) Signup and view all the answers

In developing a vision, which characteristic ensures that it can be effectively communicated to everyone involved?

Communicable (D) Signup and view all the answers

What method should the leading team employ to effectively communicate the change vision?

Simplicity, metaphor, and repetition (A) Signup and view all the answers

What is a common pitfall for companies when forming the guiding team for change management?

Focusing on diverse representation without cohesion (B) Signup and view all the answers

Which of the following best describes the 'flexibility' characteristic of an effective vision?

Allows for adjustments and adaptations as necessary (B) Signup and view all the answers

Which group composition is most likely to succeed in implementing change?

A heterogeneous group with varied backgrounds and skills (B) Signup and view all the answers

What is a key reason why companies often fail to communicate their change vision effectively?

Use of technical jargon that confuses employees (C) Signup and view all the answers

What is essential for developing a vision that is considered 'desirable'?

It must resonate with both customers and employees (B) Signup and view all the answers

Which aspect of communication strategy is crucial during organizational change?

Integrating communication within ordinary activities (C) Signup and view all the answers

Flashcards

Short-term wins

Achieving quick successes during organizational change to maintain commitment and urgency.

Sustaining urgency

Maintaining the drive for change throughout the process.

Removing obstacles

Identifying and addressing barriers to successful change in an organization.

Recognition and reward systems

Motivating employees to adapt to change by having systems that recognize and reward acceptance and adoption of change.