10 Questions
Which of these is NOT listed as an element of non-verbal communication in the text?
Sign language
Which of the following is NOT a type of communication discussed in the text?
Visual communication
Which of the following is an advantage of oral communication?
Allows for immediate feedback
What factor should be considered when choosing a communication medium, according to the text?
Both the purpose and style preferences
Which type of communication is known for its reliance on spoken words?
Verbal communication
Which function of non-verbal communication is NOT mentioned in the text?
Interrupting verbal messages
What is a disadvantage of written communication?
Lacks immediacy and feedback
What is a primary function of non-verbal communication?
Conveying emotions and attitudes
When choosing a communication medium, what factor should one consider regarding the audience?
The preference and needs of the audience
What distinguishes oral communication from written communication in terms of feedback?
Oral communication allows for immediate feedback
Study Notes
Introduction to Communication Skills
- Communication is the process of exchanging information, ideas, or messages between individuals, groups, or organizations.
- Effective communication is critical in various aspects of life, including personal, social, and professional settings.
Defining Communication
- Communication can be defined as the exchange of information, ideas, or messages between a sender and a receiver.
- Alternative definitions of communication include the process of creating and sharing meaning, or the transmission and reception of information.
Types of Communication
- Oral Communication: face-to-face conversation, phone calls, voice chats, or video conferencing.
- Written Communication: emails, letters, reports, or text messages.
- Non-verbal Communication: facial expressions, body language, tone of voice, or gestures.
Advantages of Oral Communication
- Immediate feedback and clarification.
- building relationships and trust.
- Persuasion and negotiation.
Disadvantages of Oral Communication
- Lack of permanent record.
- Distractions or misinterpretations.
- Limited reach or audience.
Written Communication
- Advantages:
- Permanent record.
- Easy to revise and edit.
- Wide reach and audience.
Disadvantages of Written Communication
- Lack of immediate feedback.
- Misinterpretation of tone or intent.
- Time-consuming.
Non-verbal Communication
- Elements:
- Facial expressions.
- Body language.
- Tone of voice.
- Gestures.
- Functions:
- Reinforcing or contradicting verbal messages.
- Conveying emotions or attitudes.
- Establishing relationships or trust.
Advantages of Non-verbal Communication
- Conveys emotions or attitudes.
- Establishes relationships or trust.
- Supports verbal messages.
Disadvantages of Non-verbal Communication
- Can be culturally specific or misunderstood.
- May contradict verbal messages.
- Limited control over non-verbal cues.
Types of Communication based on Purpose and Style
- Formal or informal communication.
- Vertical or horizontal communication.
- Internal or external communication.
- Mass or interpersonal communication.
Factors to Consider when Choosing a Communication Media
- Audience and purpose.
- Urgency and complexity.
- Feedback and response.
- Cost and accessibility.
Explore the fundamentals of communication, including definitions, types, advantages, and disadvantages of oral, written, and non-verbal communication. Learn about the elements and functions of non-verbal communication.
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