Introduction to Communication Skills
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Questions and Answers

Which of these is NOT listed as an element of non-verbal communication in the text?

  • Sign language (correct)
  • Facial expressions
  • Body language
  • Tone of voice

    • Which of the following is NOT a type of communication discussed in the text?

  • Non-verbal communication
  • Oral communication
  • Written communication
  • Visual communication (correct)

    • Which of the following is an advantage of oral communication?

  • Can convey complex ideas clearly
  • Provides a written record
  • Allows for immediate feedback (correct)
  • Is easily shareable across distances

    • What factor should be considered when choosing a communication medium, according to the text?

    <p>Both the purpose and style preferences</p> Signup and view all the answers

    Which type of communication is known for its reliance on spoken words?

    <p>Verbal communication</p> Signup and view all the answers

    Which function of non-verbal communication is NOT mentioned in the text?

    <p>Interrupting verbal messages</p> Signup and view all the answers

    What is a disadvantage of written communication?

    <p>Lacks immediacy and feedback</p> Signup and view all the answers

    What is a primary function of non-verbal communication?

    <p>Conveying emotions and attitudes</p> Signup and view all the answers

    When choosing a communication medium, what factor should one consider regarding the audience?

    <p>The preference and needs of the audience</p> Signup and view all the answers

    What distinguishes oral communication from written communication in terms of feedback?

    <p>Oral communication allows for immediate feedback</p> Signup and view all the answers

    Study Notes

    Introduction to Communication Skills

    • Communication is the process of exchanging information, ideas, or messages between individuals, groups, or organizations.
    • Effective communication is critical in various aspects of life, including personal, social, and professional settings.

    Defining Communication

    • Communication can be defined as the exchange of information, ideas, or messages between a sender and a receiver.
    • Alternative definitions of communication include the process of creating and sharing meaning, or the transmission and reception of information.

    Types of Communication

    • Oral Communication: face-to-face conversation, phone calls, voice chats, or video conferencing.
    • Written Communication: emails, letters, reports, or text messages.
    • Non-verbal Communication: facial expressions, body language, tone of voice, or gestures.

    Advantages of Oral Communication

    • Immediate feedback and clarification.
    • building relationships and trust.
    • Persuasion and negotiation.

    Disadvantages of Oral Communication

    • Lack of permanent record.
    • Distractions or misinterpretations.
    • Limited reach or audience.

    Written Communication

    • Advantages:
      • Permanent record.
      • Easy to revise and edit.
      • Wide reach and audience.

    Disadvantages of Written Communication

    • Lack of immediate feedback.
    • Misinterpretation of tone or intent.
    • Time-consuming.

    Non-verbal Communication

    • Elements:
      • Facial expressions.
      • Body language.
      • Tone of voice.
      • Gestures.
    • Functions:
      • Reinforcing or contradicting verbal messages.
      • Conveying emotions or attitudes.
      • Establishing relationships or trust.

    Advantages of Non-verbal Communication

    • Conveys emotions or attitudes.
    • Establishes relationships or trust.
    • Supports verbal messages.

    Disadvantages of Non-verbal Communication

    • Can be culturally specific or misunderstood.
    • May contradict verbal messages.
    • Limited control over non-verbal cues.

    Types of Communication based on Purpose and Style

    • Formal or informal communication.
    • Vertical or horizontal communication.
    • Internal or external communication.
    • Mass or interpersonal communication.

    Factors to Consider when Choosing a Communication Media

    • Audience and purpose.
    • Urgency and complexity.
    • Feedback and response.
    • Cost and accessibility.

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    Description

    Explore the fundamentals of communication, including definitions, types, advantages, and disadvantages of oral, written, and non-verbal communication. Learn about the elements and functions of non-verbal communication.

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