Introduction to Communication Skills

Introduction to Communication Skills

• Communication is a constant process, often taken for granted.
• Effective communication ensures everyone understands ideas and information.
• Communication involves stages like deciding what to say, how to say it, and ensuring understanding.

Defining Communication

• Communication originates from the Latin word "communis," meaning common.
• Communication aims to create shared understanding, ideas, or attitudes.
• Communication is the mechanism for forming and maintaining human connections.
• Hovland defined communication as a process of transmitting stimuli to change behavior.
• Other scholars define it as transferring information, even if not fully understood by the receiver

Types of Communication

• Communication can be categorized by the channels used (verbal or nonverbal).

Verbal Communication

• Verbal communication uses words (spoken or written) to convey messages.
• The goal of verbal communication is clear and concise conveyance of information.
• Keep it short and simple (KISS) is a helpful guideline in verbal communication.
• Understanding receiver's perspectives helps send clear messages.

Oral/Spoken Communication

• Spoken words are used in oral communication.
• Includes conversations, speeches, phone calls, etc.
• Effective oral communication involves clear speech, good pacing, and appropriate tone.
• Oral communication allows for immediate feedback, understanding, and clarifying.

Written Communication

• Written signs or symbols are used in written communication.
• Examples include letters, reports, memos, and emails.
• Written communication provides permanent records, formal structure, and clarity.
• Written communication is more explicit, precise, and organized, compared to oral communication.
• Written messages can be reviewed multiple times before sending.

Nonverbal Communication

• Nonverbal communication includes expressions, body language, or actions.
• Nonverbal communication can be a powerful tool, even more so than words.
• Facial expressions and body language can convey meanings that may be missed in written or spoken words.

This quiz covers the fundamentals of communication skills, including definitions, types, and processes involved in effective communication. Participants will explore verbal and nonverbal communication channels and the significance of shared understanding in interactions.