Introduction to CDFOM Concepts

<p>Integration with existing IT systems (B)</p> Signup and view all the answers

<p>It helps gauge success and identify improvement areas (B)</p> Signup and view all the answers

<p>Data migration without considering existing systems (A)</p> Signup and view all the answers

<p>To ensure all stakeholders are informed and coordinated (A)</p> Signup and view all the answers

<p>They often reduce operational efficiency (A)</p> Signup and view all the answers

<p>To outline expected performance levels of services (C)</p> Signup and view all the answers

<p>Cost of services (D)</p> Signup and view all the answers

<p>Specific quantitative targets for performance levels (C)</p> Signup and view all the answers

<p>It enables proactive management of service performance (D)</p> Signup and view all the answers

<p>Improves efficiency and reduces errors (D)</p> Signup and view all the answers

<p>To manage service disruptions effectively (A)</p> Signup and view all the answers

<p>Service catalog listing (D)</p> Signup and view all the answers

<p>They help in measuring and monitoring performance objectives (C)</p> Signup and view all the answers

Forecasting future service demands to proactively plan and provision necessary resources.

Continuously measuring performance and making adjustments to improve service delivery.

Transparent communication and collaboration between service providers, customers, and internal teams.

Ensuring services consistently meet agreed-upon performance standards.

Automating processes and simplifying work to reduce manual effort and costs.

Cost savings achieved through automation and efficient processes.

Reliable and high-quality services build trust and loyalty among customers.

Cloud-based infrastructure allows scaling up or down resources to meet changing demands.

A framework for managing cloud-based services that provides a unified, automated approach to operations within a cloud ecosystem.

A detailed inventory of all available cloud services, their specifications, and associated costs. Think of it like a menu for cloud resources.

Formal agreements that define the expected performance levels of cloud services, outlining metrics like response time, uptime, and error rate. They are like promises made by the service provider.

Quantitative targets defining the desired performance levels for cloud services. They are used to measure the service provider's success in meeting the agreed-upon SLAs. Think of them as specific goals within the SLAs.

The automated process of coordinating and managing different components within a cloud environment to ensure smooth interactions and optimal performance. Think of it like coordinating a complex orchestra of cloud resources.

Automating tasks and processes to reduce manual intervention, improve efficiency, and minimize errors. It's like having a robot helper for your cloud management.

The process of defining, monitoring, and improving the performance of cloud services within a CDFOM framework. It involves setting service targets, tracking performance, and addressing any issues that arise.

Processes put in place to handle service disruptions, including incident response, root cause analysis, and preventive measures. Think of it as a plan for dealing with cloud emergencies.