Questions and Answers
What is relational listening primarily concerned with?
What are common barriers of listening?
Information overload, personal concerns, rapid thought, noise.
Match the listening styles with their characteristics:
Task-oriented listening = Primarily concerned with efficiency Empathizing = Shows identification with a speaker Critical listening = Evaluates the content of a message Silent listening = Staying attentive without verbal feedback
Mindless listening occurs when we listen with a lot of mental investment.
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The process of making sense of others' spoken messages is called ______.
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What does evaluating in listening refer to?
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Which of the following is a poor listening habit?
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What is the main focus of task-oriented listening?
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Ambushing involves listening to collect information for an attack.
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What does empathizing in listening demonstrate?
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Listeners who focus only on parts of the speaker's remarks reject everything else are engaging in ______.
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Study Notes
Listening Styles
- Relational Listening: Focuses on emotional connection, characterized by extroversion and attentiveness; aims to understand feelings but may struggle with objectivity.
- Task-Oriented Listening: Concerned with efficiency and accomplishing goals; beneficial under deadlines but may alienate others due to neglect of emotions.
Barriers and Habits in Listening
- Common Barriers: Include information overload, personal concerns, rapid thought processes, and external noise.
- Poor Listening Habits: This includes pseudolistening, stage hogging, selective listening, filling in gaps, insulted listening, defensive listening, and ambushing.
Components and Processes of Listening
- Key Components: Hearing, attending, understanding, remembering, and responding are crucial in effective listening.
- Processes of Listening: Comprises various styles like silent listening, questioning, paraphrasing, empathizing, supporting, analyzing, evaluating, and advising.
Distinguishing Types of Listening
- Analytical Listening: Emphasizes understanding all details of a message from multiple perspectives.
- Critical Listening: Involves evaluation of message content for validity.
- Mindful Listening: Engages thoughtful attention and deliberation in responses.
- Mindless Listening: Involves automatic, routine reactions without mental engagement.
Questioning Techniques
- Types of Questions: Open questions invite a range of responses, closed questions limit answers; sincere questions seek genuine understanding, whereas counterfeit questions mask hidden agendas.
- Purpose of Questioning: Clarifies meanings, uncovers thoughts and wants, encourages elaboration and discovery, and gathers more facts.
Supporting and Understanding
- Supporting Responses: Express solidary and can include agreement, offers to help, praise, reassurance, and diversion; sincerity and readiness for consequences are crucial.
- Understanding: Involves recognizing the speaker's feelings accurately without undermining their situation.
Listening Fidelity and Effectiveness
- Listening Fidelity: Measures alignment between what the listener interprets and the intended message.
- Responding: Involves giving observable feedback to reinforce effective communication.
Additional Concepts
- Insulated Listening: Involves avoiding particular topics intentionally.
- Filling in Gaps: Misguided belief that recall can substitute for complete understanding.
- Ambushing: Listening with the intention to discredit or attack the speaker’s message.
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Description
Test your understanding of relational listening and its characteristics with these flashcards from Interplay Chapter 7. Discover how this listening style focuses on emotional connections and the awareness of others' feelings. Perfect for enhancing your communication skills!
