Interpersonal Communication Chapter 4: Verbal Messages
30 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the purpose of pro-social deception?

  • To achieve good (correct)
  • To make yourself look good
  • To harm others
  • To protect yourself

    • What is the main difference between onymous and anonymous messages?

  • The level of abstractness used
  • The author of the message is clearly identified (correct)
  • The level of politeness used
  • The type of language used

    • What is the goal of maintaining positive face in communication?

  • To achieve social status
  • To dominate the conversation
  • To stay autonomous
  • To be seen as respectful (correct)

    • What is an example of an anonymous message?

    <p>A faculty evaluation</p> Signup and view all the answers

    What is the purpose of indirect language in communication?

    <p>To be more polite and respectful</p> Signup and view all the answers

    What is the main characteristic of concrete words in communication?

    <p>They can be experienced through one of the senses</p> Signup and view all the answers

    What do verbal messages refer to?

    <p>Both oral and written words</p> Signup and view all the answers

    What type of messages are 'um' or 'erm' considered?

    <p>Nonverbal messages</p> Signup and view all the answers

    Which principle of verbal messages states that meanings can be deceiving?

    <p>Meanings can deceive</p> Signup and view all the answers

    What is the result of repeatedly calling someone a particular name or label?

    <p>It ultimately becomes what we think of each other</p> Signup and view all the answers

    What is the main difference between onymous and anonymous messages?

    <p>The identity of the sender</p> Signup and view all the answers

    What is the ultimate goal of considering the principles of verbal messages?

    <p>To avoid misusing verbal languages</p> Signup and view all the answers

    What is the result of disconfirmation messages on a person's self-esteem?

    <p>Lowered self-esteem</p> Signup and view all the answers

    What type of language denigrates an ethnic or racial group?

    <p>Racist language</p> Signup and view all the answers

    What is the term for prejudice against older people or other age groups?

    <p>Ageism</p> Signup and view all the answers

    What type of language disparages lesbians and gay men?

    <p>Heterosexist language</p> Signup and view all the answers

    What is the philosophy of assertive communication in confrontation?

    <p>I win, you win</p> Signup and view all the answers

    What is metacommunication?

    <p>Communication about communication</p> Signup and view all the answers

    What is the result of confirmation messages on a person's self-esteem?

    <p>Increased self-esteem</p> Signup and view all the answers

    What type of language is described as expressing attitudes, concerns, and expectations of parents?

    <p>Sexist language</p> Signup and view all the answers

    What is the purpose of giving clear feedforward in metacommunication?

    <p>To help the other person get a general picture of the messages that will follow</p> Signup and view all the answers

    Why is paraphrasing important in metacommunication?

    <p>To clarify the meaning of complex messages</p> Signup and view all the answers

    What is an important aspect of assertive communication?

    <p>Describing the problem</p> Signup and view all the answers

    What should you do if you have doubts about another's meaning in metacommunication?

    <p>Ask for clarification</p> Signup and view all the answers

    What is the term for language that puts down someone because of their gender?

    <p>Sexist language</p> Signup and view all the answers

    What is the result of judging a whole group based on experience with only part of it?

    <p>Allness orientation</p> Signup and view all the answers

    What is the purpose of distinguishing between factual and inferential statements?

    <p>To avoid fact-inference confusion</p> Signup and view all the answers

    What is the term for the fallacy of thinking in extremes and forgetting other possibilities?

    <p>Polarization</p> Signup and view all the answers

    Why is it important to update our messages and attitudes about someone?

    <p>To avoid static evaluation</p> Signup and view all the answers

    What is the term for recognizing that not every member of a group is alike?

    <p>Discrimination</p> Signup and view all the answers

    Study Notes

    Verbal Messages

    • Verbal messages refer to oral and written words, and can also include nonverbal cues like laughter or vocalized pauses.
    • Verbal messages can be classified into two categories: onymous (signed) and anonymous (author not identified).

    Principles of Verbal Messages

    • Messages are packages of verbal and nonverbal signals.
    • Meanings can deceive and can be connotative or denotative.
    • Messages vary in assertiveness, abstractness, and politeness.
    • Messages can be cultural identifiers, which are language used to talk to and about people of different groups (e.g. race, affectional orientation, age, sex, and gender).

    Guidelines for Using Verbal Messages Effectively

    • Extensionalize: avoid intentional orientation by viewing people or things as they are, rather than how they are labeled.
    • Avoid allness by recognizing that there is always more to know and say.
    • Distinguish between facts and inferences to avoid fact-inference confusion.
    • Discriminate among individuals and avoid stereotypes and indiscrimination.
    • Avoid polarization by thinking in extremes and forgetting other possibilities.
    • Update messages to avoid static evaluation by recognizing changes and adapting attitudes and beliefs accordingly.

    Understanding Interpersonal Skills: Metacommunication

    • Metacommunication refers to communication about communication, which can be about the objects and events in the world or about the communication itself.
    • Suggestions to increase metacommunication include:
      • Explaining feelings that go with thoughts
      • Giving clear feedforward to help others understand the message
      • Paraphrasing complex messages to clarify meaning
      • Asking for clarification to avoid doubts about another's meaning

    Confirmation and Disconfirmation

    • Messages can confirm or disconfirm, leading to increased or lowered self-esteem.
    • Disconfirmation ignores the other person's presence and communication, while rejection disagrees with the person's ideas or behaviors but still recognizes the person.
    • Confirmation acknowledges and accepts the other person.

    Racism, Ageism, Heterosexism, and Sexism

    • Racism, ageism, heterosexism, and sexism are forms of language that denigrate or prejudice certain groups (e.g. racial, ethnic, older people, lesbians and gay men, and gender).
    • These forms of language can be individual or institutional.
    • Recognizing and avoiding these forms of language is important to maintain positive relationships.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Test your understanding of verbal messages in interpersonal communication, including principles, types of discrimination, and guidelines for effective communication. This quiz covers key concepts from Chapter 4, such as confirmation, disconfirmation, cultural identifiers, and avoiding verbal language misuse.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser