Podcast
Questions and Answers
Internships can be done part-way through a course of study in order to _______ a university degree.
Internships can be done part-way through a course of study in order to _______ a university degree.
- obtain (correct)
- appreciate
- locate
- operate
In some Asian companies, the _______ of handling customers’ problems is very long and ineffective.
In some Asian companies, the _______ of handling customers’ problems is very long and ineffective.
- service
- process (correct)
- delivery
- emotion
One important skill in the 21st century is the ability to _______ relationships between people from different cultures.
One important skill in the 21st century is the ability to _______ relationships between people from different cultures.
- produce
- own
- face
- build (correct)
Customers who have strong _______ toward a brand are likely to pay more than customers who are only satisfied with the products.
Customers who have strong _______ toward a brand are likely to pay more than customers who are only satisfied with the products.
When working in a hierarchical organization, employees are required to _______ the boss and follow the orders of their leaders.
When working in a hierarchical organization, employees are required to _______ the boss and follow the orders of their leaders.
According to the Confederation of British Industry, 80% of employers first look at the experience and skills that a person _______ on an internship.
According to the Confederation of British Industry, 80% of employers first look at the experience and skills that a person _______ on an internship.
It is common for interns to work for free, but the experience they gain during the process _______ for not receiving a salary.
It is common for interns to work for free, but the experience they gain during the process _______ for not receiving a salary.
Working across cultures requires intercultural _______, which means the ability to see things in different ways.
Working across cultures requires intercultural _______, which means the ability to see things in different ways.
What is the most important consideration at the beginning of your career?
What is the most important consideration at the beginning of your career?
What action did the new CEO take regarding his employees working overtime?
What action did the new CEO take regarding his employees working overtime?
For individuals like Stella McCartney, what can significantly help in securing a desired job?
For individuals like Stella McCartney, what can significantly help in securing a desired job?
What information did customers require to make informed purchases?
What information did customers require to make informed purchases?
What resource can a prospective customer use to learn about a company?
What resource can a prospective customer use to learn about a company?
What is the first step you usually take on your career path towards management?
What is the first step you usually take on your career path towards management?
What word best completes the sentence about a career in management positions?
What word best completes the sentence about a career in management positions?
Sales staff is often reminded that the customer is always right. What does this imply?
Sales staff is often reminded that the customer is always right. What does this imply?
What is a primary goal for many companies when developing their websites?
What is a primary goal for many companies when developing their websites?
What term refers to someone who will oversee or lead a sales team?
What term refers to someone who will oversee or lead a sales team?
What action have hundreds of people taken regarding the job of marketing manager?
What action have hundreds of people taken regarding the job of marketing manager?
What is the potential outcome after two years of hard work in the company?
What is the potential outcome after two years of hard work in the company?
What term describes sales performance when there is a downturn in revenue?
What term describes sales performance when there is a downturn in revenue?
How did the woman feel prior to her job interview?
How did the woman feel prior to her job interview?
What term refers to a selection of goods available for sale?
What term refers to a selection of goods available for sale?
What is the company planning to do regarding employees in the production department?
What is the company planning to do regarding employees in the production department?
What is the primary focus of the IES in times of business difficulties?
What is the primary focus of the IES in times of business difficulties?
What attracts entrepreneurs to work with the IES?
What attracts entrepreneurs to work with the IES?
What is often unclear in many small businesses according to Mann?
What is often unclear in many small businesses according to Mann?
What type of clients does the IES primarily provide free services to?
What type of clients does the IES primarily provide free services to?
What is one of the first concerns for independent executives sent by the IES?
What is one of the first concerns for independent executives sent by the IES?
What is a potential outcome of IES's services that they have experienced repeatedly?
What is a potential outcome of IES's services that they have experienced repeatedly?
What fee structure does the IES employ for new clients?
What fee structure does the IES employ for new clients?
What does assisting existing management with bankruptcy avoidance indicate about IES's services?
What does assisting existing management with bankruptcy avoidance indicate about IES's services?
What was the amount earned weekly at the factory when he was young?
What was the amount earned weekly at the factory when he was young?
What type of candidates do many Vietnamese companies prefer nowadays?
What type of candidates do many Vietnamese companies prefer nowadays?
What aspect significantly impacts customer complaints and financial loss in a business?
What aspect significantly impacts customer complaints and financial loss in a business?
What do almost every student expect their college training to help them find after graduation?
What do almost every student expect their college training to help them find after graduation?
What is likely appreciated by full-time students in the UK regarding their education?
What is likely appreciated by full-time students in the UK regarding their education?
What can help individuals become more independent and better at working with diverse people?
What can help individuals become more independent and better at working with diverse people?
Which department is responsible for addressing customer complaints effectively?
Which department is responsible for addressing customer complaints effectively?
What characteristic describes the new employee's ability to handle difficult clients?
What characteristic describes the new employee's ability to handle difficult clients?
Study Notes
Vocabulary and Business Terminology
- Graduating refers to completing a course of study, essential for entering the professional workforce.
- Managing involves overseeing operations and staff in an organization, crucial for effective leadership.
- Launching denotes the initiation of a product, service, or business, critical for market entry and growth.
- Receiving signifies obtaining something, often relating to payment or feedback in a business context.
Customer Service Insights
- Handling customer problems in some Asian companies can involve a lengthy and ineffective process.
- The focus on customer service is vital, with many companies investing in training to enhance customer satisfaction.
Internship and Career Development
- Internships may occur mid-study to help students obtain a university degree and gain practical experience.
- Experience acquired during internships is often prioritized by employers over other qualifications.
Interpersonal Skills
- Building relationships across different cultures is recognized as a key skill for the 21st century.
- Employees in hierarchical organizations must respect and follow the directives of their superiors.
- Strong customer loyalty can lead to higher spending beyond mere satisfaction.
Employment Trends
- Interns in small companies often develop stronger relationships with colleagues, enhancing learning opportunities.
- Company growth necessitates hiring qualified staff skilled in handling complex technologies.
- Entry-level jobs are often less interesting but provide essential first steps toward more advanced positions.
Marketing and Customer Acquisition
- Maintaining high levels of customer satisfaction is critical to prevent loss of clientele and revenue.
- Companies are increasingly developing their websites to attract new customers and boost engagement.
Company Operations
- Revenue increases often reflect successful trading activities, contributing positively to overall business performance.
- Quality training and career advancement opportunities are appealing to prospective employees.
Recruitment and Career Progression
- Many applicants seek positions for growth, highlighting the importance of experience and qualifications.
- Effective communication and problem-solving skills are essential for success in client-facing roles.
Roles in Business Management
- The role of independent executives often involves clarifying organizational structure and preventing financial crises.
- Recruiting experienced managers can provide essential support for companies needing expertise, especially in recovery situations.
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Description
Test your knowledge on key concepts related to internships and customer service practices. This quiz includes multiple-choice questions on handling customer problems, teamwork in the workplace, and the significance of internships in academic programs. Perfect for students and professionals alike!
