Questions and Answers
Internships can be done part-way through a course of study in order to _______ a university degree.
In some Asian companies, the _______ of handling customers’ problems is very long and ineffective.
One important skill in the 21st century is the ability to _______ relationships between people from different cultures.
Customers who have strong _______ toward a brand are likely to pay more than customers who are only satisfied with the products.
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When working in a hierarchical organization, employees are required to _______ the boss and follow the orders of their leaders.
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According to the Confederation of British Industry, 80% of employers first look at the experience and skills that a person _______ on an internship.
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It is common for interns to work for free, but the experience they gain during the process _______ for not receiving a salary.
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Working across cultures requires intercultural _______, which means the ability to see things in different ways.
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What is the most important consideration at the beginning of your career?
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What action did the new CEO take regarding his employees working overtime?
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For individuals like Stella McCartney, what can significantly help in securing a desired job?
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What information did customers require to make informed purchases?
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What resource can a prospective customer use to learn about a company?
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What is the first step you usually take on your career path towards management?
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What word best completes the sentence about a career in management positions?
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Sales staff is often reminded that the customer is always right. What does this imply?
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What is a primary goal for many companies when developing their websites?
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What term refers to someone who will oversee or lead a sales team?
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What action have hundreds of people taken regarding the job of marketing manager?
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What is the potential outcome after two years of hard work in the company?
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What term describes sales performance when there is a downturn in revenue?
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How did the woman feel prior to her job interview?
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What term refers to a selection of goods available for sale?
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What is the company planning to do regarding employees in the production department?
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What is the primary focus of the IES in times of business difficulties?
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What attracts entrepreneurs to work with the IES?
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What is often unclear in many small businesses according to Mann?
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What type of clients does the IES primarily provide free services to?
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What is one of the first concerns for independent executives sent by the IES?
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What is a potential outcome of IES's services that they have experienced repeatedly?
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What fee structure does the IES employ for new clients?
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What does assisting existing management with bankruptcy avoidance indicate about IES's services?
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What was the amount earned weekly at the factory when he was young?
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What type of candidates do many Vietnamese companies prefer nowadays?
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What aspect significantly impacts customer complaints and financial loss in a business?
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What do almost every student expect their college training to help them find after graduation?
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What is likely appreciated by full-time students in the UK regarding their education?
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What can help individuals become more independent and better at working with diverse people?
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Which department is responsible for addressing customer complaints effectively?
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What characteristic describes the new employee's ability to handle difficult clients?
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Study Notes
Vocabulary and Business Terminology
- Graduating refers to completing a course of study, essential for entering the professional workforce.
- Managing involves overseeing operations and staff in an organization, crucial for effective leadership.
- Launching denotes the initiation of a product, service, or business, critical for market entry and growth.
- Receiving signifies obtaining something, often relating to payment or feedback in a business context.
Customer Service Insights
- Handling customer problems in some Asian companies can involve a lengthy and ineffective process.
- The focus on customer service is vital, with many companies investing in training to enhance customer satisfaction.
Internship and Career Development
- Internships may occur mid-study to help students obtain a university degree and gain practical experience.
- Experience acquired during internships is often prioritized by employers over other qualifications.
Interpersonal Skills
- Building relationships across different cultures is recognized as a key skill for the 21st century.
- Employees in hierarchical organizations must respect and follow the directives of their superiors.
- Strong customer loyalty can lead to higher spending beyond mere satisfaction.
Employment Trends
- Interns in small companies often develop stronger relationships with colleagues, enhancing learning opportunities.
- Company growth necessitates hiring qualified staff skilled in handling complex technologies.
- Entry-level jobs are often less interesting but provide essential first steps toward more advanced positions.
Marketing and Customer Acquisition
- Maintaining high levels of customer satisfaction is critical to prevent loss of clientele and revenue.
- Companies are increasingly developing their websites to attract new customers and boost engagement.
Company Operations
- Revenue increases often reflect successful trading activities, contributing positively to overall business performance.
- Quality training and career advancement opportunities are appealing to prospective employees.
Recruitment and Career Progression
- Many applicants seek positions for growth, highlighting the importance of experience and qualifications.
- Effective communication and problem-solving skills are essential for success in client-facing roles.
Roles in Business Management
- The role of independent executives often involves clarifying organizational structure and preventing financial crises.
- Recruiting experienced managers can provide essential support for companies needing expertise, especially in recovery situations.
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Description
Test your knowledge on key concepts related to internships and customer service practices. This quiz includes multiple-choice questions on handling customer problems, teamwork in the workplace, and the significance of internships in academic programs. Perfect for students and professionals alike!
