International Management: Globalization Insights

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Questions and Answers

What is a significant negative impact of globalization mentioned in the context of international management?

  • Job growth stimulated by diverse markets
  • The environmental harm from increased fossil fuel usage (correct)
  • Cultural exchange that enriches societies
  • Enhanced technological advancements leading to efficiency

Which of the following best describes the concept of culture in the context of international management?

  • An easily identifiable set of behaviors that can be quantified
  • A single uniform set of practices shared globally
  • Shared systems of values, norms, and beliefs within a social group (correct)
  • The primary focus of economic structures in business management

How does cognitive complexity contribute to international management?

  • It reduces the need for emotional intelligence in negotiations
  • It simplifies decision-making by minimizing the number of tasks
  • It encourages adherence to a single management style globally
  • It enhances the ability to analyze complex situations and manage tasks (correct)

Which factor is NOT mentioned as an influence on culture within the context of international management?

<p>Technological advancements (B)</p> Signup and view all the answers

What role do institutions play in the context of international management?

<p>They provide a framework that influences individual behaviors and societal living (B)</p> Signup and view all the answers

What is primarily required for cognitively complex individuals to demonstrate cultural empathy?

<p>Bracketing their assumptions about others (D)</p> Signup and view all the answers

What is the suggested long-term consequence of avoiding emotional stress in management?

<p>Development of risk-avoidance behavior (D)</p> Signup and view all the answers

Which of the following skills is emphasized as crucial for managers to effectively demonstrate cultural empathy?

<p>Active listening (D)</p> Signup and view all the answers

According to the content, what is a challenge faced by individuals aiming to empathize across cultures?

<p>Overcoming personal biases and habitual thinking (B)</p> Signup and view all the answers

How do emotionally resilient international managers view risk?

<p>As an inherent part of cross-cultural interactions (B)</p> Signup and view all the answers

What does the Swedish manager suggest is essential when engaging with people from different cultures?

<p>Learning how to communicate in their cultural context (C)</p> Signup and view all the answers

What emotional characteristic is associated with managers lacking 'emotional muscle'?

<p>An inclination towards impulsive behavior (A)</p> Signup and view all the answers

What outcome is achieved when managers engage in the practice of entering another's subjective world?

<p>Enhanced levels of acceptance and understanding (C)</p> Signup and view all the answers

What role does emotional support from family play for managers during their careers?

<p>It serves as a coping strategy during challenging times. (D)</p> Signup and view all the answers

What is one way in which resilient managers derive value from risky outcomes?

<p>By determining the benefits of each outcome, regardless of positivity (B)</p> Signup and view all the answers

How is psychological maturity characterized according to the provided content?

<p>A consistent and systematic way of understanding life's meaning. (B)</p> Signup and view all the answers

What is a common scenario that managers frequently encounter related to decision-making?

<p>Making quick decisions without sufficient analysis (A)</p> Signup and view all the answers

What is essential to the emotional bonds developed within a family that supports managers?

<p>The quality and depth of those emotional connections. (A)</p> Signup and view all the answers

What do core values in psychological maturity help managers with?

<p>They assist in formulating goals and navigating relationships. (C)</p> Signup and view all the answers

In what way does emotional energy impact a manager's cognitive complexity?

<p>It enhances their interactions by providing a human dimension. (B)</p> Signup and view all the answers

Flashcards

Culture

Shared beliefs, values, attitudes, and norms that influence how people behave and make sense of the world.

Institution

A structured system designed to fulfill a societal purpose, shaping how people live and interact.

Attribution

The process of attributing cause and effect to events, behaviors, or policies.

Cognitive Complexity

The ability to analyze complex situations, understand multiple perspectives, and manage various tasks efficiently.

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International Manager

Individuals who manage across different countries and cultures simultaneously.

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Cultural Empathy

The ability to understand and appreciate different cultural perspectives, even if they are different from your own.

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Bracketing Assumptions

A cognitive process that allows individuals to set aside their own assumptions and biases to fully understand another person's perspective.

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Active Listening

The act of listening intently, paying attention to the speaker's message and non-verbal cues, and seeking to understand their perspective.

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Entering the Other's Private World

The ability to navigate successfully within another person's subjective world, understanding their feelings, perceptions, and experiences.

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Suppression as a defense mechanism

Managing uncomfortable or stressful situations by repeatedly suppressing emotions, leading to reduced sensitivity and emotional awareness.

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Risk Acceptance in International Management

The tendency to put oneself in potentially uncomfortable or stressful situations, even when they involve personal risks, is a characteristic of emotionally resilient international managers.

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Emotional Muscle Deficiency

Managers who lack emotional resilience often resort to avoiding stressful situations or impulsively taking risks to relieve stress.

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Risk Acceptance in a Global Context

In a complex, cross-cultural work environment, international managers embrace encountering and managing risk as a necessary part of the job.

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Decision-Making and Risk

Successful international managers are comfortable with uncertainty and understand that decision-making always involves some degree of risk. They strive to be adaptable and learn from both successful and unsuccessful outcomes.

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Family Support for Managers

A process where managers recharge their emotional energy by seeking comfort and support from family relationships, especially during challenging times.

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Psychological Maturity

The ability to understand and relate to others, characterized by a clear value system and a consistent way of seeing meaning in life.

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Core Values

Core beliefs and principles that guide a person's actions and decisions, shaping their priorities and goals.

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Emotional Energy in Management

This encompasses the emotional energy managers draw from family relationships, providing a coping mechanism for work-related challenges.

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Study Notes

Session 2: The International Manager

  • Globalization describes the growing interdependence of economies, cultures, and populations, driven by cross-border trade, technology transfer, and investment.
  • International activities affect all businesses and managers today
  • Economic, political, and technological changes associated with globalization dramatically affect international managers.
  • Increased use and sophistication of information technology lead to lower communication costs for global goods.
  • Globalization of trade increases competition due to advances in technology.
  • Organizations of all sizes can now compete in a globalized market due to technology improvements.
  • Small and medium-sized enterprises (SMEs) worldwide vary in their employee count.

Globalization

  • Globalization is best described as thinking of the world as one place, or the growing interconnections in every sphere of activity.
  • All business activities today are influenced by other countries' events and transactions across borders.
  • International managers and employees are often affected by international economic and political events.

Increased Use and Sophistication of Information Technology

  • Advances in technology significantly reduce the cost of communication, boosting global trade.
  • As organizations adapt to globalization, the dissemination of technology expands.
  • Competition increases as organizations utilize the cost savings and advances in technology.

SME's (Small and Medium-Sized Enterprises)

  • Employee counts for SMEs vary from country to country.
  • In the US, companies with 500 or fewer employees qualify as SMEs.
  • In the EU, companies with 250 or fewer employees are considered SMEs.

More Complex and Dynamic Work Context

  • Increased interconnectedness has changed business environments.
  • Outsourcing, downsizing, privatization, migration, and team-based management are significant factors.
  • Outsourcing is the hiring of external parties to perform tasks usually handled in-house.
  • Downsizing involves shrinking an organization by reducing staff positions.

Mergers and Acquisitions

  • The consolidation of companies through mergers or acquisitions is a common occurrence.
  • Increased competition drives organizations to merge or acquire (take over) other companies.
  • This has a direct impact on the workforce through job losses, or changes in roles/duties.

Privatization

  • The transfer of businesses from public ownership to private control.
  • Often believed to increase efficiency.
  • Can lead to drawbacks when monopolies emerge and government income decreases.

Migration

  • People moving from one location to another to settle permanently or temporarily.
  • Increased interconnectedness and weakening borders affect workforce demographics in various countries.
  • Migrants often contribute diverse skills and perspectives to new workplaces.
  • Developed countries typically receive higher levels of migrants.

Tariffs

  • Taxes on imported goods and services, used to protect domestic industries or consumers.
  • These taxes make imported goods less attractive compared to domestically produced goods or services.
  • Protectionism is the policy of creating barriers to foreign imports, including tariffs.

Free Trade Agreements

  • Major agreements include European Union (EU), North American Free Trade Agreement (NAFTA), and Asia-Pacific Economic Cooperation (APEC).
  • These agreements generally aim to reduce tariffs and facilitate trade.
  • Despite agreements, protectionist measures are still employed.

Culture

  • Culture is a set of shared knowledge structures consisting of norms, values, beliefs, and behavioral patterns within a society.
  • Cultural differences play a crucial role in how business is done and how organizations function.
  • Cultural aspects affect many aspects of management, including policies, economic systems, and politics.

Institutions

  • Social structures formed for common purposes that influence behavior.
  • Examples include government, education, religion, and law.

Political Systems

  • Totalitarianism is a centralized, dictatorial system demanding complete obedience to the state.
  • Theocratic totalitarianism is tied to religious leaders, and secular aligns with ideologies.
  • These forms differ widely from democracies characterized by individual freedom.

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