Internal Audit and Assurance Process

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What was abolished as a condition of service for permanent and pensionable employees?

Key Performance Indicators

Service Benefits (correct)

Wellness Program

Performance Management Policy

What is the focus of the new 270 Degree Performance Management tool?

Health and wellness initiatives

Employee attributes

Key Performance Indicators (correct)

Service Benefits

What does the ERB recognise as its most valuable asset?

Recreational equipment and sports services

Information and Communications Technology

Cyber security awareness

Its employees (correct)

What was the purpose of disseminating awareness bulletins among staff members?

To educate staff about preventive measures against cyber threats Signup and view all the answers

What was the goal of raising cyber security awareness among staff members?

To safeguard the data and information of both the ERB and its licensees Signup and view all the answers

What was the purpose of redesigning the ERB website?

To enhance its effectiveness in serving stakeholders and promoting transparency Signup and view all the answers

What did the ERB procure for its staff?

Recreational equipment and sports services Signup and view all the answers

What was the focus of the ERB's ICT activities during the period under review?

Enhancing responsiveness to internal and external communication, data and information processing, and risk awareness Signup and view all the answers

What strategy did the ERB formulate to enhance its operational resilience?

Risk Management Strategy Signup and view all the answers

What was the primary objective of the meeting with the Energy, Water Development and Tourism Committee of Parliament?

To provide parliamentarians with updates on key developments in the energy sector Signup and view all the answers

What was the outcome of the ERB's efforts to improve operational efficiency?

A structural review to improve operational efficiency Signup and view all the answers

What was the total amount of license revenue collected by the ERB?

K495 million Signup and view all the answers

What was the resolution rate of complaints by the ERB as of December 31, 2023?

63% Signup and view all the answers

What was the ERB's target for license revenue collection?

K463 million Signup and view all the answers

What was the outcome of the ERB's stakeholder engagement efforts in 2023?

A forum for members of the Energy, Water Development and Tourism Committee of Parliament Signup and view all the answers

What was the increase in the ERB's resolution rate of complaints compared to 2022?

4% Signup and view all the answers

What is a key feature of the redesigned website?

Simplified navigation Signup and view all the answers

What percentage of approved audit assignments were completed in 2023?

89% Signup and view all the answers

What is the purpose of the Internal Audit department?

To offer independent assurance to the Board of Directors and Management Signup and view all the answers

How many audits were brought forward from the prior year in 2023?

1 Signup and view all the answers

What is the standard that the ERB aims to align its Risk Management Strategy with?

ISO 31000:2018 Signup and view all the answers

How often are the departmental and institutional risk registers updated?

Quarterly Signup and view all the answers

What type of training programs were implemented by the ERB?

Diverse training programs for risk champions and focal point individuals Signup and view all the answers

What is the purpose of the risk management training programs?

To ensure effective risk management practices Signup and view all the answers