Interactive Voice Response (IVR) and Screen Pop Quiz

To reduce the frustration of long hold times and quickly solve the customer's issue.

Callers can leave a voicemail which the user can access when and where they want.

It allows managing phone system functions from a single, easy-to-use portal.

<p>Online Faxing allows users to exchange faxed documents just like email.</p> Signup and view all the answers

<p>To create integrated applications that suit the business needs.</p> Signup and view all the answers

<p>NPA - 3-digit area code, NXX - Central Office code, XXXX - 4-digit line number.</p> Signup and view all the answers

<p>To let customers interact with the phone system using their voice, and to route inbound calls to the right person or for deflection.</p> Signup and view all the answers

<p>By displaying caller information before answering a call, pulling data from CRM so agents can tailor answers based on account value, recent purchases, and satisfaction.</p> Signup and view all the answers

<p>Call queues help handle a high volume of calls efficiently by placing callers in line to be routed to an agent when more calls are received than agents available.</p> Signup and view all the answers

<p>Queue Callbacks provide a better customer experience by allowing callers to opt for a callback instead of waiting on hold.</p> Signup and view all the answers

<p>Unified Communications solutions use CRM or third-party integration to pull data for agents, enabling them to provide tailored answers and delight customers.</p> Signup and view all the answers

<p>Routing callers to the department best able to help, lightening the load on agents, boosting productivity, and improving credibility.</p> Signup and view all the answers