Installation and Uninstallation of Software: Maintenance and Troubleshooting 5.1
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Questions and Answers

What is the first step in installing software on a computer using a disc?

  • Restart Windows after the installation is complete
  • Wait for the installation program to end
  • The installation program runs automatically when you insert the disc (correct)
  • Open the Computer window and right-click the drive's icon

    • What should you do if the installation program does not run automatically?

  • Restart Windows after the installation is complete
  • Open the Computer window, right-click the drive's icon, and choose the Install or Run Program command (correct)
  • Type the administrator password or click the Yes or Continue button to proceed
  • Wait for the installation program to end

    • What information may you need to provide during the installation process?

  • The administrator password
  • The location to install the files
  • The serial number of the software
  • All of the above (correct)

    • What should you do after the installation program ends?

    <p>All of the above</p> Signup and view all the answers

    What is the most important step when installing software on mobile devices?

    <p>Finding the right source before downloading any apps</p> Signup and view all the answers

    Which of the following is not a step mentioned in the text for installing software on a computer using a disc?

    <p>Uninstall any previous versions of the software</p> Signup and view all the answers

    What is the most common way to uninstall apps on mobile devices?

    <p>Go to the device's settings and find the 'Manage Apps' section</p> Signup and view all the answers

    What is the first step in the systematic approach to troubleshooting computer problems?

    <p>Determine if the issue is hardware or software related</p> Signup and view all the answers

    What is the main purpose of software troubleshooting?

    <p>To identify and fix problems with operating system and application software</p> Signup and view all the answers

    If your computer becomes completely unresponsive or frozen, what is the FIRST thing you should try?

    <p>Restart the computer</p> Signup and view all the answers

    Which of the following is NOT a common cause of a computer becoming unresponsive or frozen?

    <p>Outdated software</p> Signup and view all the answers

    Which of the following is the BEST way to identify and fix problems caused by viruses and worms on a computer?

    <p>Run a virus scan and remove any detected threats</p> Signup and view all the answers

    What is the primary purpose of a device driver?

    <p>To control a specific hardware device attached to a computer</p> Signup and view all the answers

    Which of the following is NOT a recommended source for downloading software?

    <p>Peer-to-peer file sharing networks</p> Signup and view all the answers

    What is the first step in installing software from a physical media source (e.g., CD, DVD, or USB drive)?

    <p>Insert the installation media into the appropriate drive or port</p> Signup and view all the answers

    What is the process of getting a program ready to run, including configuring hardware or software, called?

    <p>Installation</p> Signup and view all the answers

    Which of the following statements about device drivers is TRUE?

    <p>Appropriate device drivers are essential for devices to work properly</p> Signup and view all the answers

    What is the recommended precaution when downloading or receiving software?

    <p>Ensure the software is from a reliable and trusted source</p> Signup and view all the answers

    What is the first step to try if an application is running slowly or has become frozen?

    <p>Close and reopen the application</p> Signup and view all the answers

    What is the keyboard shortcut to force quit a frozen application on a computer?

    <p>Ctrl+Alt+Delete</p> Signup and view all the answers

    What is the main reason a computer may be running slowly or become frozen?

    <p>Both a and b</p> Signup and view all the answers

    What is the first step to troubleshoot if the sound is not working on a computer?

    <p>Check the volume level</p> Signup and view all the answers

    Which of the following is NOT a recommended solution for a computer running slowly or becoming frozen?

    <p>Disable antivirus software</p> Signup and view all the answers

    If an application becomes stuck or frozen, and you are unable to close the window or click any buttons, what is the recommended action?

    <p>Force quit the application</p> Signup and view all the answers

    What is one of the benefits of uninstalling unused or unwanted programs?

    <p>It optimizes hard drive space</p> Signup and view all the answers

    Where can users find the option to uninstall a program on a personal computer?

    <p>In the Control Panel</p> Signup and view all the answers

    What is the first step to uninstall a program on a personal computer?

    <p>Click the link 'Uninstall a Program'</p> Signup and view all the answers

    How can users uninstall or delete apps installed on their mobile devices?

    <p>Through the device settings</p> Signup and view all the answers

    Can users uninstall or disable system apps that came pre-installed on their mobile devices?

    <p>Both a and b are correct</p> Signup and view all the answers

    What should users do if prompted by a User Account Control when uninstalling a program on a personal computer?

    <p>Type the administrator password or click Continue</p> Signup and view all the answers

    Study Notes

    Installation and Uninstallation of Software

    • Installation is the process of getting a program ready to run, including configuring hardware or software.
    • It involves setting up computer software, which includes device drivers and software plugins.
    • Device drivers are special software programs that control specific hardware devices attached to a computer.
    • Appropriate device drivers are essential for devices to work properly on a computer.

    Steps for Installing Computer Programs

    • Purchase software programs from software stores or galleries, download from the source, or receive via shipment.
    • Software comes on CD, DVD, or USB flash disks.
    • Ensure to download or receive software from reliable and trusted sources only to protect machines from malicious software.

    Steps for Installing Software on Personal Computers

    • Insert the installation CD/DVD into the PC's optical drive or insert the USB drive into the USB port.
    • Run the installation program, which may run automatically or require manual startup.
    • Follow the instructions on the screen, including reading information carefully, agreeing to the software license, and entering the serial number if required.

    Steps for Installing Software on Mobile Devices

    • Find the right source for downloading apps on mobile devices (Android, Apple, or other devices).
    • Download no-charge and paid apps from application stores based on the device operating system.

    Uninstalling Software

    • Uninstalling unused or unwanted programs can help optimize hard drive space and increase computer speed.
    • Software must be properly uninstalled on computers, and users should know the reasons to uninstall the software program before taking actions.

    Steps for Uninstalling Software on Personal Computers

    • Open the Control Panel and click the "Uninstall a Program" link.
    • Select the program to uninstall and click the "Uninstall/Change" button.
    • Follow the instructions on the screen to uninstall the program.

    Steps for Uninstalling Software on Mobile Devices

    • Uninstall or delete apps installed on mobile phones.
    • Disable system apps that came with the phone.

    Software Troubleshooting

    • Troubleshooting is a systematic approach to locating and fixing faults in computer systems.
    • Software troubleshooting includes identifying and fixing problems encountered while working with operating systems and application software.

    Possible Solutions for Common Problems

    • If an application is running slowly or frozen, try closing and reopening the application, or update the application.
    • If all programs on the computer run slowly or the computer is frozen, check for malware, virus, or low hard drive space.
    • If the sound is not working, check the volume level, ensure the sound is on, and check the audio controls.

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    Description

    Explore the process of setting up computer software, configuring hardware, and installing/uninstalling programs. Learn about device drivers and their role in controlling specific hardware devices attached to a computer.

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