Innovation and Customer Service in Management

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Questions and Answers

What is a key characteristic of organizations according to the text?

  • Having a distinct goal (correct)
  • Being managed by individuals alone
  • Being composed of animals
  • Having an unclear purpose

How should managers view opportunities for innovation based on the text?

  • Encourage employees to act on innovation opportunities (correct)
  • Forbid employees from doing things differently
  • Ignore potential risks associated with innovation
  • Discourage employees from exploring new territory

What is the reality of work according to the text?

  • Employees do not manage or get managed
  • All employees are managers
  • Employees have no role in management
  • Employees either manage or are managed (correct)

What do successful managers receive for their efforts based on the text?

<p>Significant monetary rewards (C)</p> Signup and view all the answers

What do organizations require for survival?

<p>Consistent high-quality customer service (B)</p> Signup and view all the answers

Why is good management needed in all organizations according to the text?

<p>To bring order and effectiveness (B)</p> Signup and view all the answers

What is the primary responsibility of a manager?

<p>Coordinating and overseeing the work of other people (B)</p> Signup and view all the answers

How would you define efficiency in management terms?

<p>Low resource waste and high goal attainment (A)</p> Signup and view all the answers

Why is an understanding of management considered important?

<p>To attain organizational goals and coordinate activities (A)</p> Signup and view all the answers

What characterizes first-line managers?

<p>They manage the work of non-managerial employees (C)</p> Signup and view all the answers

In management, what is the meaning of effectiveness?

<p>Attaining organizational goals (C)</p> Signup and view all the answers

What are the primary responsibilities of middle managers?

<p>Managing the work of first-line managers (B)</p> Signup and view all the answers

What is the primary focus of leading as a management function?

<p>Working with and through people (B)</p> Signup and view all the answers

According to Mintzberg, what are the three categories of managerial roles?

<p>Figurehead, leader, liaison (C)</p> Signup and view all the answers

What skill is described as the ability to think and conceptualize about abstract and complex organizational situations?

<p>Conceptual skills (B)</p> Signup and view all the answers

Which skill is NOT listed as one of the conceptual skills needed at different management levels?

<p>Ability to work well with other people (A)</p> Signup and view all the answers

What is a key aspect of interpersonal skills in management?

<p>Credibility among peers (D)</p> Signup and view all the answers

What is a common characteristic of effective managers?

<p>Multitasking: working at multiple tasks in parallel (C)</p> Signup and view all the answers

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