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Innovation and Customer Service in Management

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Innovation and Customer Service in Management

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Questions and Answers

What is a key characteristic of organizations according to the text?

Having a distinct goal (correct)

Being managed by individuals alone

Being composed of animals

Having an unclear purpose

How should managers view opportunities for innovation based on the text?

Encourage employees to act on innovation opportunities (correct)

Forbid employees from doing things differently

Ignore potential risks associated with innovation

Discourage employees from exploring new territory

What is the reality of work according to the text?

Employees do not manage or get managed

All employees are managers

Employees have no role in management

Employees either manage or are managed (correct)

What do successful managers receive for their efforts based on the text?

Significant monetary rewards Signup and view all the answers

What do organizations require for survival?

Consistent high-quality customer service Signup and view all the answers

Why is good management needed in all organizations according to the text?

To bring order and effectiveness Signup and view all the answers

What is the primary responsibility of a manager?

Coordinating and overseeing the work of other people Signup and view all the answers

How would you define efficiency in management terms?

Low resource waste and high goal attainment Signup and view all the answers

Why is an understanding of management considered important?

To attain organizational goals and coordinate activities Signup and view all the answers

What characterizes first-line managers?

They manage the work of non-managerial employees Signup and view all the answers

In management, what is the meaning of effectiveness?

Attaining organizational goals Signup and view all the answers

What are the primary responsibilities of middle managers?

Managing the work of first-line managers Signup and view all the answers

What is the primary focus of leading as a management function?

Working with and through people Signup and view all the answers

According to Mintzberg, what are the three categories of managerial roles?

Figurehead, leader, liaison Signup and view all the answers

What skill is described as the ability to think and conceptualize about abstract and complex organizational situations?

Conceptual skills Signup and view all the answers

Which skill is NOT listed as one of the conceptual skills needed at different management levels?

Ability to work well with other people Signup and view all the answers

What is a key aspect of interpersonal skills in management?

Credibility among peers Signup and view all the answers

What is a common characteristic of effective managers?

Multitasking: working at multiple tasks in parallel Signup and view all the answers