Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
Which version of ITIL is discussed in the study material?
Which version of ITIL is discussed in the study material?
- ITIL Publications
- ITIL Versions (correct)
- ITIL Overview
- ITIL Terminology
Why is service management important for IT?
Why is service management important for IT?
- To increase operational costs
- To reduce the need for IT professionals
- To limit the use of technology
- To improve customer satisfaction (correct)
What is the main focus of Module 1 in the study material?
What is the main focus of Module 1 in the study material?
- ITIL overview and terminology (correct)
- ITIL publications
- ITIL challenges
- ITIL benefits
Who are the authors of the study material?
Who are the authors of the study material?
Signup and view all the answers
What is the academic session mentioned in the study material?
What is the academic session mentioned in the study material?
Signup and view all the answers
Flashcards are hidden until you start studying
