Infrastructure Management Services and BNCSC302 Quiz
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Questions and Answers

Which version of ITIL is discussed in the study material?

  • ITIL Publications
  • ITIL Versions (correct)
  • ITIL Overview
  • ITIL Terminology

    • Why is service management important for IT?

  • To increase operational costs
  • To reduce the need for IT professionals
  • To limit the use of technology
  • To improve customer satisfaction (correct)

    • What is the main focus of Module 1 in the study material?

  • ITIL overview and terminology (correct)
  • ITIL publications
  • ITIL challenges
  • ITIL benefits

    • Who are the authors of the study material?

    <p>All of the above</p> Signup and view all the answers

    What is the academic session mentioned in the study material?

    <p>2023-24</p> Signup and view all the answers

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