Understanding communication skills

The objectives of communication include: Information - providing data or knowledge, Problem Solving and Decision Making - resolving issues and making choices, Generating Motivation - inspiring action, Building Human Relations - fostering connections, Providing Job Satisfaction - enhancing workplace contentment, Maintaining Relationship with External Agencies - managing external connections, To Boost Morale - increasing spirits, Order and Instructions - issuing directives, Advice, Counseling, Persuasion, and Suggestion - offering guidance, Education and Training - imparting knowledge.

The four steps of the communication process are: Step I - Idea Formulation, Step II - Encoding, Step III - Decoding, and Step IV - Feedback. Idea Formulation involves forming the idea to be communicated. Encoding is the process of converting the idea into a message. Decoding is the interpretation of the message by the receiver. Feedback is the response from the receiver to the sender.

The types of communication mentioned are: Verbal Communication - using spoken or written words, Non-Verbal Communication - utilizing body language and gestures, Audio-Visual Communication - combining sound and visual elements, Electronic Communication - utilizing electronic devices, Computer-Based Communication - employing computers for communication. Verbal Communication can further be categorized as Written or Oral.

Verbal communication involves the use of spoken or written words to convey a message, while non-verbal communication relies on body language, gestures, facial expressions, and other visual cues to communicate without words.

The various objectives of communication mentioned in the text include: Information, Problem Solving and Decision Making, Generating Motivation, Building Human Relations, Providing Job Satisfaction, Maintaining Relationship with External Agencies, To Boost Morale, Order and Instructions, Advice, Counseling, Persuasion, and Suggestion, and Education and Training.