Information Systems Chapter 2

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Questions and Answers

Which of the following is NOT a typical function of a front-office information system?

  • Customer Management
  • Sales
  • Marketing
  • Inventory Management (correct)

Which of the following is a typical example of a back-office information system?

  • Human resources management system (correct)
  • Social media marketing platform
  • Online ordering system
  • Customer support portal

Which of these functions are examples of front-office systems? (Select all that apply)

  • Order Processing (correct)
  • Supply Chain Management (SCM)
  • Customer Relationship Management (CRM) (correct)
  • Financial Accounting

What is the primary distinction between front-office and back-office information systems?

<p>Front-office systems are primarily focused on external interactions, while back-office systems are focused on internal operations. (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of a back-office system?

<p>Direct interaction with customers (B)</p> Signup and view all the answers

Which of the following scenarios represents a front-office system interaction?

<p>A customer placing an order online (C)</p> Signup and view all the answers

What is the primary objective of a front-office information system?

<p>Improve customer experience (A)</p> Signup and view all the answers

Which of these examples is NOT considered a back-office information system?

<p>Customer support portal (C)</p> Signup and view all the answers

Which of the following is a key difference between the system designers’ view and the system builders’ view of data?

<p>System designers focus on data representation, while system builders focus on data structures. (C)</p> Signup and view all the answers

Which view focuses on automating processes and selecting appropriate methods for automation?

<p>System designers' view (D)</p> Signup and view all the answers

What is the primary concern of the system owners' view of communication?

<p>The scope and reach of the communication within the system. (D)</p> Signup and view all the answers

Software specifications are primarily concerned with which aspect of process?

<p>The technical design of the process to be automated. (D)</p> Signup and view all the answers

What technique is used to quickly build a functioning model of an information system?

<p>Prototyping. (B)</p> Signup and view all the answers

What kind of representation is an application program?

<p>A machine-readable description of the process. (D)</p> Signup and view all the answers

What is the primary goal of an information systems architecture?

<p>To provide a unified framework for organizing and viewing the fundamental building blocks of information systems. (B)</p> Signup and view all the answers

Which view deals with the programming logic that implements automated processes?

<p>System builders' view (D)</p> Signup and view all the answers

Which of the following is NOT a focus for information systems as discussed in the text?

<p>Data storage (B)</p> Signup and view all the answers

Which option best describes the workflow aspect of a business process?

<p>The sequence of steps that a process follows. (C)</p> Signup and view all the answers

What is one of the key benefits of electronically routing and signing documents within a system?

<p>It speeds up the process of approvals and transactions. (C)</p> Signup and view all the answers

What is the primary difference between the system owners' and system users' views of knowledge?

<p>System owners focus on information that adds new business knowledge, while system users focus on data used in everyday operations. (B)</p> Signup and view all the answers

Which of the following is an example of how knowledge is used in a business setting?

<p>Developing a new marketing strategy (A)</p> Signup and view all the answers

What is the role of business entities and business rules in the system owners' view of knowledge?

<p>They provide a foundation for building the system's data models. (D)</p> Signup and view all the answers

Which of the following is an example of a system user's view of data?

<p>A spreadsheet containing sales figures for the past quarter. (D)</p> Signup and view all the answers

How does information systems architecture support the various stakeholders involved in an information system?

<p>All of the above. (D)</p> Signup and view all the answers

What is the relationship between knowledge, processes, and communication in an information system?

<p>All of the above. (D)</p> Signup and view all the answers

Which view of communication is concerned with how users interact with an information system?

<p>System Users' View (C)</p> Signup and view all the answers

What is the term for the technical design documents that specify how system users interact with a system?

<p>User Interface Specifications (B)</p> Signup and view all the answers

Which view of communication is primarily concerned with the technical design of communication interfaces?

<p>System Designers' View (C)</p> Signup and view all the answers

What is the term for software that facilitates communication between systems using different technologies?

<p>Middleware (C)</p> Signup and view all the answers

What does the term 'user dialogue' refer to in the context of communication?

<p>The sequence of user actions and system responses (D)</p> Signup and view all the answers

Flashcards

Information Systems Architecture

A framework for organizing and viewing elements of information systems by various stakeholders.

Knowledge in Information Systems

The raw material used to create useful information within a business context.

Process in Information Systems

Activities that execute the mission of a business, including management tasks.

Communication in Information Systems

How the information system interfaces with users and other systems.

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System Owners' View on Knowledge

Focus on information that enhances business knowledge for decision-making.

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System Users' View on Knowledge

See data as recorded information in various formats, focused on business issues.

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Building Blocks of Information Systems

Fundamental components necessary for constructing an effective information system.

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Stakeholders in Information Systems

Individuals or groups with different interests who utilize the architecture of information systems.

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Front-office information systems

Information systems that support customer-facing business functions such as marketing and sales.

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Back-office information systems

Information systems that support internal operations and connect with suppliers.

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High-level goals of information systems

Three key goals that guide the perspective of system owners and users: knowledge, process, and communications.

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Knowledge goal

A goal that focuses on managing and leveraging information effectively.

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Process goal

A goal that emphasizes improving and managing operational workflows within the system.

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Communications goal

A goal centered on facilitating effective communication within and outside the organization.

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Technology perspectives in systems design

Three technologies that provide insights for system designers: data management, software tools, and networking.

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Data Requirement

Representation of users' data independent of technology, including entities, attributes, etc.

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Business Function

A group of related processes supporting a business, able to be decomposed into subfunctions.

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Cross-Functional Information System

A system that supports business processes across multiple functions without organizational boundaries.

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Business Process

Activities that respond to business events, such as registration actions.

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Process Requirements

A user's expectation of processing requirements for business processes and information systems.

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Policy

A set of rules governing a business process, guiding decisions and actions.

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Procedure

Step-by-step instructions and logic for accomplishing a business process.

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Entities and Attributes

Key components in data representation, where entities are objects and attributes describe them.

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User View

Focus on the inputs and outputs of the information system as perceived by users.

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System Designers’ View

Focus on technical design aspects of user and system-to-system communication interfaces.

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Interface Specifications

Documents detailing how users interact with the system and how systems connect with each other.

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User Dialogue

Specification of how users navigate through an application, moving between pages/windows.

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Middleware

Utility software that enables different application and system software to work together.

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Workflow

The flow of transactions through business processes for checks and approvals.

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Digital Signatures

Electronic signatures used to validate the authenticity of documents.

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System Designer's View

Focuses on which processes to automate and the technology constraints.

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Software Specifications

Technical design details of business processes to be automated.

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System Builder's View

Focuses on programming logic for implementing automated processes.

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Application Program

A machine-readable representation of a software process.

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Prototyping

A technique to quickly create a functioning model of an info system.

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Communication Scope

The range of interactions required within an information system.

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Study Notes

Chapter 2: Information System Building Blocks

  • This chapter focuses on the fundamental components and aspects of information systems.
  • It distinguishes between front-office and back-office systems.
  • Front-office systems interact directly with customers, handling sales, marketing, and customer management.
  • Back-office systems support internal operations, including human resources, finance, and inventory control.
  • Information systems architecture serves as a unifying framework for stakeholders with diverse perspectives.

High-Level Goals of Information Systems

  • Systems are structured around key goals that provide a perspective on the system.
  • Three high-level goals include Knowledge, Processes, and Communication. These provide a comprehensive view of the system.

Knowledge Goal

  • This goal focuses on the raw material used to create useful information, including data, and knowledge itself.
  • Key building blocks of this goal are related to gathering, storing, and managing data, knowledge and information.

Process Goal

  • This goal centers on the activities and internal processes that carry out the core business tasks.
  • Key elements include describing the sequence of tasks, management of the business, and various internal business processes.

Communication Goal

  • This goal highlights how the system interfaces with various users and other systems.
  • Communication is crucial for information exchange, both internal and external to the system. Building blocks of this goal focus on technology and the exchange of information.

Information System Views

  • Different stakeholders have distinct perspectives of the information system.
  • System owners emphasize how the system adds business knowledge for better decision-making.
  • System users focus on how the system aids in daily tasks, data capture, business operations (e.g. registration, data, processes).
  • System designers concentrate on the technical aspects of automation and software interfaces.
  • System builders are involved in constructing, implementing, and maintaining the technical functionality.

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