Podcast
Questions and Answers
Which of the following is NOT a typical function of a front-office information system?
Which of the following is NOT a typical function of a front-office information system?
- Customer Management
- Sales
- Marketing
- Inventory Management (correct)
Which of the following is a typical example of a back-office information system?
Which of the following is a typical example of a back-office information system?
- Human resources management system (correct)
- Social media marketing platform
- Online ordering system
- Customer support portal
Which of these functions are examples of front-office systems? (Select all that apply)
Which of these functions are examples of front-office systems? (Select all that apply)
- Order Processing (correct)
- Supply Chain Management (SCM)
- Customer Relationship Management (CRM) (correct)
- Financial Accounting
What is the primary distinction between front-office and back-office information systems?
What is the primary distinction between front-office and back-office information systems?
Which of the following is NOT a characteristic of a back-office system?
Which of the following is NOT a characteristic of a back-office system?
Which of the following scenarios represents a front-office system interaction?
Which of the following scenarios represents a front-office system interaction?
What is the primary objective of a front-office information system?
What is the primary objective of a front-office information system?
Which of these examples is NOT considered a back-office information system?
Which of these examples is NOT considered a back-office information system?
Which of the following is a key difference between the system designers’ view and the system builders’ view of data?
Which of the following is a key difference between the system designers’ view and the system builders’ view of data?
Which view focuses on automating processes and selecting appropriate methods for automation?
Which view focuses on automating processes and selecting appropriate methods for automation?
What is the primary concern of the system owners' view of communication?
What is the primary concern of the system owners' view of communication?
Software specifications are primarily concerned with which aspect of process?
Software specifications are primarily concerned with which aspect of process?
What technique is used to quickly build a functioning model of an information system?
What technique is used to quickly build a functioning model of an information system?
What kind of representation is an application program?
What kind of representation is an application program?
What is the primary goal of an information systems architecture?
What is the primary goal of an information systems architecture?
Which view deals with the programming logic that implements automated processes?
Which view deals with the programming logic that implements automated processes?
Which of the following is NOT a focus for information systems as discussed in the text?
Which of the following is NOT a focus for information systems as discussed in the text?
Which option best describes the workflow aspect of a business process?
Which option best describes the workflow aspect of a business process?
What is one of the key benefits of electronically routing and signing documents within a system?
What is one of the key benefits of electronically routing and signing documents within a system?
What is the primary difference between the system owners' and system users' views of knowledge?
What is the primary difference between the system owners' and system users' views of knowledge?
Which of the following is an example of how knowledge is used in a business setting?
Which of the following is an example of how knowledge is used in a business setting?
What is the role of business entities and business rules in the system owners' view of knowledge?
What is the role of business entities and business rules in the system owners' view of knowledge?
Which of the following is an example of a system user's view of data?
Which of the following is an example of a system user's view of data?
How does information systems architecture support the various stakeholders involved in an information system?
How does information systems architecture support the various stakeholders involved in an information system?
What is the relationship between knowledge, processes, and communication in an information system?
What is the relationship between knowledge, processes, and communication in an information system?
Which view of communication is concerned with how users interact with an information system?
Which view of communication is concerned with how users interact with an information system?
What is the term for the technical design documents that specify how system users interact with a system?
What is the term for the technical design documents that specify how system users interact with a system?
Which view of communication is primarily concerned with the technical design of communication interfaces?
Which view of communication is primarily concerned with the technical design of communication interfaces?
What is the term for software that facilitates communication between systems using different technologies?
What is the term for software that facilitates communication between systems using different technologies?
What does the term 'user dialogue' refer to in the context of communication?
What does the term 'user dialogue' refer to in the context of communication?
Flashcards
Information Systems Architecture
Information Systems Architecture
A framework for organizing and viewing elements of information systems by various stakeholders.
Knowledge in Information Systems
Knowledge in Information Systems
The raw material used to create useful information within a business context.
Process in Information Systems
Process in Information Systems
Activities that execute the mission of a business, including management tasks.
Communication in Information Systems
Communication in Information Systems
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System Owners' View on Knowledge
System Owners' View on Knowledge
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System Users' View on Knowledge
System Users' View on Knowledge
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Building Blocks of Information Systems
Building Blocks of Information Systems
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Stakeholders in Information Systems
Stakeholders in Information Systems
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Front-office information systems
Front-office information systems
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Back-office information systems
Back-office information systems
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High-level goals of information systems
High-level goals of information systems
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Knowledge goal
Knowledge goal
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Process goal
Process goal
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Communications goal
Communications goal
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Technology perspectives in systems design
Technology perspectives in systems design
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Data Requirement
Data Requirement
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Business Function
Business Function
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Cross-Functional Information System
Cross-Functional Information System
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Business Process
Business Process
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Process Requirements
Process Requirements
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Policy
Policy
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Procedure
Procedure
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Entities and Attributes
Entities and Attributes
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User View
User View
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System Designers’ View
System Designers’ View
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Interface Specifications
Interface Specifications
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User Dialogue
User Dialogue
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Middleware
Middleware
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Workflow
Workflow
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Digital Signatures
Digital Signatures
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System Designer's View
System Designer's View
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Software Specifications
Software Specifications
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System Builder's View
System Builder's View
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Application Program
Application Program
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Prototyping
Prototyping
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Communication Scope
Communication Scope
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Study Notes
Chapter 2: Information System Building Blocks
- This chapter focuses on the fundamental components and aspects of information systems.
- It distinguishes between front-office and back-office systems.
- Front-office systems interact directly with customers, handling sales, marketing, and customer management.
- Back-office systems support internal operations, including human resources, finance, and inventory control.
- Information systems architecture serves as a unifying framework for stakeholders with diverse perspectives.
High-Level Goals of Information Systems
- Systems are structured around key goals that provide a perspective on the system.
- Three high-level goals include Knowledge, Processes, and Communication. These provide a comprehensive view of the system.
Knowledge Goal
- This goal focuses on the raw material used to create useful information, including data, and knowledge itself.
- Key building blocks of this goal are related to gathering, storing, and managing data, knowledge and information.
Process Goal
- This goal centers on the activities and internal processes that carry out the core business tasks.
- Key elements include describing the sequence of tasks, management of the business, and various internal business processes.
Communication Goal
- This goal highlights how the system interfaces with various users and other systems.
- Communication is crucial for information exchange, both internal and external to the system. Building blocks of this goal focus on technology and the exchange of information.
Information System Views
- Different stakeholders have distinct perspectives of the information system.
- System owners emphasize how the system adds business knowledge for better decision-making.
- System users focus on how the system aids in daily tasks, data capture, business operations (e.g. registration, data, processes).
- System designers concentrate on the technical aspects of automation and software interfaces.
- System builders are involved in constructing, implementing, and maintaining the technical functionality.
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