Podcast
Questions and Answers
What classification refers to events that cause delays to trains?
What classification refers to events that cause delays to trains?
- Disaster Management
- Accidents
- Emergency/Serious Accidents/Disasters
- Incidents (correct)
Who is responsible for overall control and coordination of emergency situations on the mainline?
Who is responsible for overall control and coordination of emergency situations on the mainline?
- OCS
- Assistant Operations Manager Divisional Control Office (correct)
- Rolling Stock Department
- Station Operations & Commercial personnel
Which classification of events may lead to widespread distress among individuals involved?
Which classification of events may lead to widespread distress among individuals involved?
- Disaster Management Team
- Incidents
- Emergency/Serious Accidents/Disasters (correct)
- Accidents
Which department is responsible for site restoration work during an emergency?
Which department is responsible for site restoration work during an emergency?
What role does the OCS play during an incident?
What role does the OCS play during an incident?
Which of the following is NOT a responsibility of the Disaster Management Team?
Which of the following is NOT a responsibility of the Disaster Management Team?
Which personnel are responsible for making station announcements during an emergency?
Which personnel are responsible for making station announcements during an emergency?
What defines an Accident in the context of Indian Railways?
What defines an Accident in the context of Indian Railways?
What is the primary responsibility of the TTEs at the site of an accident?
What is the primary responsibility of the TTEs at the site of an accident?
What arrangements should be made for stranded passengers if rail services are unavailable?
What arrangements should be made for stranded passengers if rail services are unavailable?
Who is responsible for informing the next of kin of deceased or injured persons involved in an accident?
Who is responsible for informing the next of kin of deceased or injured persons involved in an accident?
What is the role of the Train Superintendent or Conductor after an accident?
What is the role of the Train Superintendent or Conductor after an accident?
What should ticket checking staff focus on during an accident?
What should ticket checking staff focus on during an accident?
What is one of the primary responsibilities of the OCS at the incident scene?
What is one of the primary responsibilities of the OCS at the incident scene?
What kind of updates should the OCS provide and obtain during an event?
What kind of updates should the OCS provide and obtain during an event?
What should be offered to stranded passengers until evacuation is complete?
What should be offered to stranded passengers until evacuation is complete?
Who is responsible for coordinating police activities at the incident scene?
Who is responsible for coordinating police activities at the incident scene?
What role does the CPRO Office play during an incident?
What role does the CPRO Office play during an incident?
What must be established at the incident scene to ensure effective communication?
What must be established at the incident scene to ensure effective communication?
What should station operations personnel do during an incident?
What should station operations personnel do during an incident?
What is a responsibility of the personnel involved at the incident scene?
What is a responsibility of the personnel involved at the incident scene?
What is essential for effectively managing inquiries made by jurisdictional police officials?
What is essential for effectively managing inquiries made by jurisdictional police officials?
Why is it important to maintain a chronological log of all events during an incident?
Why is it important to maintain a chronological log of all events during an incident?
Who is primarily responsible for providing passengers with timely information during an incident?
Who is primarily responsible for providing passengers with timely information during an incident?
What is the role of the senior Police official at the scene of an incident?
What is the role of the senior Police official at the scene of an incident?
Which personnel are authorized to act as Officer-in-Charge site (OCS) during an incident?
Which personnel are authorized to act as Officer-in-Charge site (OCS) during an incident?
What must the Guard in charge or Loco pilot do if no authorized OCS personnel are present at the scene?
What must the Guard in charge or Loco pilot do if no authorized OCS personnel are present at the scene?
How does the process of changing command at the scene work if authorized personnel are unavailable?
How does the process of changing command at the scene work if authorized personnel are unavailable?
In case of incidents caused by criminal acts, who is responsible for securing the incident scene?
In case of incidents caused by criminal acts, who is responsible for securing the incident scene?
Who will assist the Civil/Railway Police and Fire services during an incident?
Who will assist the Civil/Railway Police and Fire services during an incident?
What should the first Guard in Charge or Loco pilot do upon arriving at an incident scene?
What should the first Guard in Charge or Loco pilot do upon arriving at an incident scene?
What happens when an authorized OCS personnel arrives at the scene?
What happens when an authorized OCS personnel arrives at the scene?
What is the initial responsibility of the Guards in charge and Loco pilot after an incident occurs?
What is the initial responsibility of the Guards in charge and Loco pilot after an incident occurs?
What information should the Control Office at the site of an accident maintain?
What information should the Control Office at the site of an accident maintain?
Which personnel are NOT allowed to interact with the press at the accident site?
Which personnel are NOT allowed to interact with the press at the accident site?
What should be included in the guide for train crew in case of accidents?
What should be included in the guide for train crew in case of accidents?
What is the role of the Sr.DCM or DCM at the accident site?
What is the role of the Sr.DCM or DCM at the accident site?
What type of information is to be verified by a doctor at the control office?
What type of information is to be verified by a doctor at the control office?
Who will be responsible for ensuring that necessary arrangements for refunds are made?
Who will be responsible for ensuring that necessary arrangements for refunds are made?
What systems are to be included at the control office set up at the site?
What systems are to be included at the control office set up at the site?
How should the current status of passengers be organized at enquiry counters?
How should the current status of passengers be organized at enquiry counters?
What should be established at various stations during accidents?
What should be established at various stations during accidents?
What must be verified by the Control Office during an accident scenario?
What must be verified by the Control Office during an accident scenario?
What is the purpose of deploying officials to residences for ex-gratia payment?
What is the purpose of deploying officials to residences for ex-gratia payment?
Which equipment is NOT mentioned as necessary for the emergency offices at important stations?
Which equipment is NOT mentioned as necessary for the emergency offices at important stations?
What is one of the responsibilities of the officials manning the enquiry offices during an emergency?
What is one of the responsibilities of the officials manning the enquiry offices during an emergency?
What is a requirement for the payment of ex-gratia at the site or hospital?
What is a requirement for the payment of ex-gratia at the site or hospital?
Which option correctly describes the operation of the enquiry offices?
Which option correctly describes the operation of the enquiry offices?
Who assumes the responsibilities of the Officer-in-Charge site (OCS) until relieved at the scene of an incident?
Who assumes the responsibilities of the Officer-in-Charge site (OCS) until relieved at the scene of an incident?
What is the primary responsibility of the senior Police official at the incident scene?
What is the primary responsibility of the senior Police official at the incident scene?
Under what conditions is the Divisional Control Office required to appoint an Officer-in-Charge site (OCS)?
Under what conditions is the Divisional Control Office required to appoint an Officer-in-Charge site (OCS)?
What type of personnel is expected to assist Civil/Railway Police during an incident?
What type of personnel is expected to assist Civil/Railway Police during an incident?
If the first Guard in Charge or Loco pilot is present at the scene, what is their immediate duty?
If the first Guard in Charge or Loco pilot is present at the scene, what is their immediate duty?
What must the Guards in charge and Loco pilot provide to passengers during an incident?
What must the Guards in charge and Loco pilot provide to passengers during an incident?
Which personnel are responsible for securing the incident scene if it is caused by criminal acts?
Which personnel are responsible for securing the incident scene if it is caused by criminal acts?
What authority does the final senior Police official at the scene have?
What authority does the final senior Police official at the scene have?
What is the role of the second senior most commercial officer in the Divisional Control during a serious accident?
What is the role of the second senior most commercial officer in the Divisional Control during a serious accident?
Which of the following information is NOT specifically collected by the Divisional Commercial Control during an incident?
Which of the following information is NOT specifically collected by the Divisional Commercial Control during an incident?
How is the Commercial Control at the headquarters expected to respond in the event of a confirmed death or injury?
How is the Commercial Control at the headquarters expected to respond in the event of a confirmed death or injury?
Which of the following facilities is NOT mentioned as part of the Divisional Control's setup?
Which of the following facilities is NOT mentioned as part of the Divisional Control's setup?
What is a key responsibility of the Commercial Control in Division after an accident occurs?
What is a key responsibility of the Commercial Control in Division after an accident occurs?
Which communication method is emphasized for relaying accident information to various concerned parties?
Which communication method is emphasized for relaying accident information to various concerned parties?
Upon a serious accident, which officer is expected to report to the Control office if the DCM is absent?
Upon a serious accident, which officer is expected to report to the Control office if the DCM is absent?
What specific type of information is Divisional Commercial Control responsible for collecting from the accident site?
What specific type of information is Divisional Commercial Control responsible for collecting from the accident site?
What is the essential role of the Commercial Control office in terms of inter-division assistance?
What is the essential role of the Commercial Control office in terms of inter-division assistance?
Which of the following tasks is NOT part of maintaining the Divisional Commercial Control?
Which of the following tasks is NOT part of maintaining the Divisional Commercial Control?
What is the primary concern of the OCS during an incident scenario?
What is the primary concern of the OCS during an incident scenario?
Which statement accurately describes the authority of a senior official at the incident site?
Which statement accurately describes the authority of a senior official at the incident site?
What is one of the duties of the TTEs after an accident occurs?
What is one of the duties of the TTEs after an accident occurs?
What procedural step must the Chief Controller take in response to an incident?
What procedural step must the Chief Controller take in response to an incident?
Who is responsible for the allocation of duties among the commercial staff at the accident site?
Who is responsible for the allocation of duties among the commercial staff at the accident site?
When notifying Fire Services for assistance, which information is NOT required?
When notifying Fire Services for assistance, which information is NOT required?
In the absence of rail services after an accident, what arrangements should be made for stranded passengers?
In the absence of rail services after an accident, what arrangements should be made for stranded passengers?
What must be coordinated by the CPRO during an incident?
What must be coordinated by the CPRO during an incident?
What is a primary responsibility assigned to ticket checking staff at an accident site?
What is a primary responsibility assigned to ticket checking staff at an accident site?
Which responsibility does the OCS NOT hold during an emergency incident?
Which responsibility does the OCS NOT hold during an emergency incident?
In cases of emergencies not covered by existing Zonal Railway Rules, who provides directives?
In cases of emergencies not covered by existing Zonal Railway Rules, who provides directives?
What must the Site in Charge ensure regarding the personnel required at the accident scene?
What must the Site in Charge ensure regarding the personnel required at the accident scene?
During an incident, how should the communication among personnel be managed?
During an incident, how should the communication among personnel be managed?
What must be arranged for the next of kin of deceased or injured persons involved in an accident?
What must be arranged for the next of kin of deceased or injured persons involved in an accident?
What is NOT a responsibility of the Chief Controller during an emergency?
What is NOT a responsibility of the Chief Controller during an emergency?
What type of accommodations would be hired for passengers and officials at the accident site?
What type of accommodations would be hired for passengers and officials at the accident site?
What should NOT be done when the OCS is present at the scene?
What should NOT be done when the OCS is present at the scene?
Until a commercial officer arrives at the scene after an accident, who assumes leadership responsibilities among the ticket checking staff?
Until a commercial officer arrives at the scene after an accident, who assumes leadership responsibilities among the ticket checking staff?
What is an essential action for TTEs at the site of an accident regarding their presence?
What is an essential action for TTEs at the site of an accident regarding their presence?
Study Notes
Indian Railways: Unusual Events Classification
- Incidents: Events causing train delays
- Accidents: Events potentially or actually causing loss of life, injury, and property damage
- Emergency/Serious Accidents/Disasters: Events with the potential for loss of life, injury, and widespread distress, regardless of train accident involvement
Site Management and Responsibility
- Disaster Management Team: Railway officials dispatched to the incident site for management at zonal, divisional, and station levels.
- Assistant Operations Manager: Responsible for overall emergency coordination on the mainline.
- Officer in Charge Site (OCS): Manages all incident scene activities under divisional control.
- Technical Personnel: Provide assistance to divisional control and the OCS in their respective fields (traction, track, signalling, telecommunications, fire service, security, and rolling stock).
- Station Operations & Commercial Personnel: Handle passenger announcements, information dissemination, first aid, medical assistance, and coordinating with civil authorities.
- Guards in Charge & Loco Pilots: Provide passenger updates on the situation, operate trains according to regulations, and follow divisional control instructions.
- Government Railway Police & Railway Protection Personnel: Secure the incident scene and conduct investigations in case of criminal acts.
- Senior Police Official: Coordinates all police activities at the scene and has final authority to determine when these activities are complete.
- Security Personnel: Assist police, fire services, medical personnel, and station staff as directed by the OCS.
Officer in Charge Site (OCS)
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Designated personnel: Train Superintendent, Guard, Loco Pilot, Station Manager, Rail Operations Supervisor, Traffic Inspector, any railway officer, or Division Disaster Management Team members
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Appointment: When none of the designated personnel are present, the divisional control office appoints an OCS as directed by the Divisional Railway Manager (DRM).
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Initial OCS: The first Guard in Charge/Loco Pilot on the scene acts as the OCS until relieved by a senior official.
-
Responsibilities:
- Safeguarding passengers and personnel at the scene
- Ensuring safe evacuation of injured and stranded passengers
- Providing essential supplies (water, tea, food) to stranded passengers
- Coordinating restoration of rail service as quickly and safely as possible
- Coordinating field activities with personnel at the scene
- Coordinating police activities with the senior police official
- Coordinating with the senior fire department official
- Maintaining a chronological log of all events
- Directing inquiries from jurisdictional police and news media
- Appointing individuals for public announcements at the scene
- Establishing a command post at the incident scene
Station Operations/Commercial Personnel
- Responsibilities:
- Making appropriate station announcements
- Assisting police with crowd control
- Identifying and retaining knowledgeable witnesses for testimony
Divisional Control
- Responsibilities:
- Advising headquarters commercial control on required assistance from headquarters or neighboring divisions
- Maintaining a log of events
Commercial Department
- Senior Divisional Commercial Manager (Sr.DCM): Responsible for managing the commercial aspects of the accident
- Control Office at the Site: Set up by division, equipped with telephone, FAX, public announcement system (PAS), and manned by commercial, security, and medical departments
- Passenger List: Recording injured passengers, their status (trivial, simple, grievous), and relaying this information to divisional and headquarters control offices.
- Site Control Office: Manned by assistant commercial officers on a 24-hour basis, maintaining a log book of incoming and outgoing information.
- Commercial Officer Press Interaction: No direct media interaction.
- Refund Arrangements: Ensuring necessary arrangements for refunds according to regulations.
- Train Crew Manual: Providing train crews (TTEs, AC coach attendants, AC pantry car staff) with a manual outlining dos and don'ts in case of accidents.
- Additional Passenger List: Maintaining a list of passengers' current status (delayed, diverted, terminated trains) for dissemination at enquiry counters.
Rescue & Assistance
- Sr.DCM Role: Ensures the following functions for rescue and passenger assistance:
- Mobilizing sufficient TTEs/TCs and licensed porters from the affected and neighboring divisions to assist at the site.
- Making arrangements for stranded passenger dispersal, using alternative transportation if necessary.
- Arranging accommodation in hotels/Dharamshalas for passengers and officials working at the site.
- Arranging to inform the next of kin of deceased/injured passengers.
- Ensuring that TTEs of the affected train remain at the site until ordered by the site in charge.
- Ticket Checking Staff Duties:
- Collecting railway staff, doctors, and volunteers for assistance.
- Assisting the Guard in assessing assistance needs.
- Carrying out duties assigned by the Guard or senior official.
- Taking action to save lives, render first aid, and organize relief operations.
Incident Response Roles and Responsibilities
- Guards and Loco Pilots: Provide passengers with timely information about the incident. Operate trains in compliance with rules and procedures, including Divisional Control Office instructions.
- Government Railway Police & Railway Protection Personnel: Secure the incident scene. Conduct or direct investigations into criminal incidents, adhering to existing procedures.
- Senior Police Official: Controls and coordinates all police activities. Determines the completion of police activities and coordinates with the Officer-in-Charge (OCS) and senior Fire Services official.
- Security Personnel: Assist Civil/Railway Police, Fire Services, medical services, or station staff as directed by the OCS.
Officer-in-Charge (OCS)
- Authorized OCS: Train Superintendent or Guard of the affected train, Loco Pilot, Station Manager/Station Master, Rail Operations Supervisor or Traffic Inspector, any Railway Officer present at the site, or members of the Division Disaster Management Team.
- OCS Designation: If none of the authorized personnel are present at the scene, the Divisional Control Office will appoint an OCS.
- OCS Hierarchy: The first Guard in Charge/Loco Pilot on the scene acts as the OCS until relieved by a senior official. The Rail Operations Supervisor acts as the OCS until relieved by an authorized senior official or released by the Divisional Control Office. The Divisional Control Office selects the most qualified person for the incident type.
- OCS Authority: The OCS has the authority to command the presence of personnel and equipment at the incident site. They can also remove unnecessary personnel and equipment, excluding Police and Fire Department personnel.
- Media Entry: Media entry to the incident area is authorized by the CPRO and coordinated with the Divisional Control Office, Divisional Rail Manager, OCS, and Metro Police.
- Reporting Information: When notifying Fire Services and/or seeking medical assistance, provide identification, nature of the problem, type of assistance required, and the specific location of the problem and best access points.
Divisional Control Office Responsibilities
- Chief Controller/Operations Manager: Ensures timely deployment, appoints the initial OCS, coordinates field activities and requests through the OCS, notifies the Disaster Management Team and relevant departments/personnel, coordinates safe movement of trains, requests Police/RPF assistance for crowd control, keeps Loco Pilots and Station Managers informed of system status and instructs them to make announcements, ensures system-wide public address announcements are made, and monitors/coordinates assistance from other divisions/railways.
- Commercial Control: Monitors, coordinates, and relays information to relevant parties. Maintains logs of events. Deploys officials to assist relatives with filing claims. Ensure adequate cash is available for ex-gratia payments.
Divisional Control Office Infrastructure and Staffing
- Control Offices: Equipped with DOT/Railway Telephones, Fax, photocopier, and a PC with internet access. Telephone and Fax details of all divisions are maintained.
- Manning: Commercial Control in Division is staffed by officers with round-the-clock coverage.
Senior Deputy Commercial Manager (Sr. DCM) Responsibilities
- Personnel Deployment: Mobilizes TTEs, TCs, and Licensed Porters to the site, ensuring staff availability is continuously reviewed and augmented.
- Passenger Dispersal: Makes arrangements for dispersing stranded passengers, including alternative transportation options if rail service is unavailable.
- Accommodation: Arranges accommodation for passengers and officials.
- Next of Kin Notification: Makes arrangements to inform next of kin of deceased or injured passengers.
- Ticket Checking Staff: Allots duties to available ticket checking staff for maximum assistance to passengers.
- Ex-Gratia Payment: Ensures availability of sufficient cash for ex-gratia payments.
- Claims Officials Deployment: Deputes claims officials to the site/hospitals to assist relatives with filing claims.
Emergency Offices at Stations
- Location: Opened at important stations along the route of the affected train, with potential for opening at other stations as needed.
- Equipment: Equipped with DOT and Railway telephones (including STD facility), Fax machine, photocopier, and a PC with internet access.
- Manning: Staffed on a round-the-clock basis by additional personnel and supervised by a Commercial Officer.
- Communication: Maintain constant communication with the Divisional Commercial Control.
- Information Display: Display lists of deceased and injured passengers on station notice boards.
- Media Interaction: Officers attending these emergency offices are not to interact with the press.
- Contingency Plans: Sr. DCMs are to prepare contingency plans on similar lines.
Other Considerations
- Station Earnings Withdrawal: Money withdrawn from station earnings can be used directly for relief operations like purchasing items, hiring vehicles, and obtaining equipment.
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Description
Test your knowledge about the classification of unusual events in Indian Railways. This quiz covers incidents, accidents, and management responsibilities during emergencies. Learn about the crucial roles played by railway officials and technical personnel in disaster management.
