Inclusive Design - Design for Our Future Selves
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Questions and Answers

What is the basis of the curb-cut effect?

  • The principle of solving for one, extend to many (correct)
  • The principle of designing for everyone
  • The idea of treating inclusion as an afterthought
  • The practice of retrofitting inclusion
  • What can be used to support a business case for inclusive design?

  • The value of designing for everyone
  • The cost of retrofitting inclusion (correct)
  • The power of public outcry
  • The importance of market research
  • Why is inclusive design important for leaders?

  • Because it is a trend in the market
  • Because it is a legal requirement
  • Because it is a moral obligation
  • Because it leads to innovation and product differentiation (correct)
  • What is the result of designing for one community?

    <p>A solution that benefits everyone</p> Signup and view all the answers

    What is the purpose of 'love stories' in inclusive design?

    <p>To provide classic stories that exemplify the curb-cut effect</p> Signup and view all the answers

    Why is it important for leaders to support a culture of inclusion?

    <p>Because it leads to stronger customer engagement and a larger customer base</p> Signup and view all the answers

    What is the result of retrofitting inclusion?

    <p>A higher risk and increased cost</p> Signup and view all the answers

    What is essential to internalize the necessary skills of inclusive design?

    <p>Practicing regularly and with intention</p> Signup and view all the answers

    What is inclusive design about?

    <p>Designing for excluded communities and our future selves</p> Signup and view all the answers

    What is an example of an exclusion habit in the context of inclusive design?

    <p>Having a fixed definition of an object</p> Signup and view all the answers

    What is the curb-cut effect in the context of inclusive design?

    <p>The benefit of inclusive design for everyone, not just the original intended users</p> Signup and view all the answers

    Why is it helpful to review a few aspects of inclusive design?

    <p>To determine how best to incorporate the inclusion principles</p> Signup and view all the answers

    What is the benefit of shifting to an inclusive mindset?

    <p>Being able to imagine that an object can be more than what it appears to be</p> Signup and view all the answers

    What can you do to get support from leadership for inclusive product design?

    <p>Look for existing products or designs that can be repurposed for inclusion</p> Signup and view all the answers

    What is an example of reimagining the purpose of an object for inclusive design?

    <p>Using a brick to make roast chicken</p> Signup and view all the answers

    Why is practice essential for incorporating inclusive design principles?

    <p>To internalize the necessary skills of inclusive design</p> Signup and view all the answers

    Study Notes

    Study Notes: Design for Our Future Selves

    Learning Objectives

    After completing this unit, you’ll be able to:

    1. Summarize key inclusive design principles.
    2. Discuss ways to make a business case for inclusion.
    3. Explain four ways leaders can support inclusion practices.

    Inclusive Design Principles

    1. Center on:

      • Inclusive design adapts to fit each unique person.
      • It’s “one size fits one.”
    2. Interrupt:

      • Identify and disrupt habits that perpetuate exclusion.
    3. Ask:

      • Whose voice or contribution is missing in the design process?
    4. Seek out:

      • Consult with exclusion experts to gain insights for approaching design.
    5. Remember:

      • Inclusive design is a challenging, ongoing process and is not perfect.

    The Practice of Inclusive Design

    • Regular Practice:
      • Like any skill, inclusive design requires regular, intentional practice.
      • Internalizing these skills is key to shifting towards inclusive design.

    A Brick Is Not a Brick

    • Rethinking Existing Resources:
      • Think of a brick beyond its typical use (building material). It can be used in various ways, e.g., a weight, doorstop, or ground into sand.
      • Changing the context or purpose of an object can reveal new inclusive uses.
      • Assess existing products for new, inclusive applications.

    Curb Cut Effect

    • Principle: Solve for One, Extend to Many
      • The curb-cut was initially designed for wheelchair users but benefits many others (e.g., parents with strollers, travelers with luggage).
      • Solutions designed for specific communities can have broader benefits.

    Retrofitting Is Expensive

    • Proactive Inclusion:
      • Examples of inclusive solutions:
        • Email (designed for hearing-impaired communication).
        • Typewriters/keyboards (designed for visual impairment).
        • Flexible straws (designed for ease of use).
      • Inclusive design from the start leads to better products and stronger customer engagement.
      • Retrofitting inclusion is costlier and riskier than integrating it from the beginning.

    Making a Business Case for Inclusion

    • Innovation and Differentiation:
      • Inclusive design leads to innovative products and differentiation in the market.
      • Customer engagement and base expansion are key benefits.
    • Cost of Retrofitting:
      • Retrofitting increases costs and risks.
      • Legal ramifications and public backlash can result from non-inclusive designs.
      • Emphasize that proactive inclusion prevents these issues.

    How Leadership Can Support Inclusion

    1. Make Promises You Can Keep:

      • Be realistic about the current state of inclusion and address access issues.
    2. Set Long-term Expectations:

      • Understand that breaking exclusion habits takes time.
      • Inclusive design is an ongoing process.
    3. Reward Inclusion:

      • Prioritize and reward inclusive habits and decision-making from the start.
    4. Involve Everyone:

      • Create opportunities for everyone to participate in the process.
      • Strengthen relationships, uplift excluded communities, and foster a shared sense of belonging.

    Everyday Examples of Inclusive Design

    • Inclusive design results in products that might not be relevant now but could be essential in the future (e.g., reading glasses, magnified text on cell phones).
    • Designing inclusively today serves excluded communities and anticipates the needs of future users.

    By understanding and applying these principles, businesses can create products that are accessible, innovative, and beneficial to a wide range of users, both now and in the future.

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    Description

    Review the basics of inclusive design and learn how to incorporate its principles. This module covers the essential aspects of inclusive design to consider when making a business case for it.

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