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Questions and Answers
What is the main advantage of separating quality management from project management?
What is the main advantage of separating quality management from project management?
What is the purpose of the CMM model?
What is the purpose of the CMM model?
What is characteristic of the 'Initial' level of the CMM model?
What is characteristic of the 'Initial' level of the CMM model?
What is the purpose of the 85 items questionnaire in the CMM model?
What is the purpose of the 85 items questionnaire in the CMM model?
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At which level of the CMM model are software processes documented, standardized, and integrated into a standard software process for the organization?
At which level of the CMM model are software processes documented, standardized, and integrated into a standard software process for the organization?
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What is the purpose of ISO 9000 certification?
What is the purpose of ISO 9000 certification?
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What is characteristic of the 'Repeatable' level of the CMM model?
What is characteristic of the 'Repeatable' level of the CMM model?
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What is the benefit of having SQA tasks in place and a quality management process?
What is the benefit of having SQA tasks in place and a quality management process?
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What is the highest level of the CMM model?
What is the highest level of the CMM model?
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What is the purpose of assessing the maturity of software processes in an organization?
What is the purpose of assessing the maturity of software processes in an organization?
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Study Notes
Quality Standards
- Standards are essential for effective quality management and can be international, national, organizational, or project-specific.
- Product standards define characteristics that all components should exhibit, such as a common programming style.
- Process standards define how the software process should be enacted.
Importance of Standards
- They encapsulate best practices, avoiding repetition of past mistakes.
- They provide a framework for the quality assurance process, involving checking standard compliance.
- They ensure continuity, enabling new staff to understand the organization by understanding applied standards.
Well-known Quality Standards
- ISO 9000 (International Standards Organization) is an international set of standards for quality management.
- CMM (Capability Maturity Model) was developed by the SEI.
ISO 9000 Standards
- They are applicable to a range of organizations, from manufacturing to service industries.
- ISO 9001:2000 specifies requirements for a quality management system, aiming to enhance customer satisfaction.
- ISO 9004:2000 provides guidance for continual improvement of a quality management system, benefiting all parties.
ISO 9000 Certification
- Quality standards and procedures should be documented in an organizational quality manual.
- An external body may certify that an organization's quality manual conforms to ISO 9000 standards.
- Customers increasingly demand that suppliers are ISO 9000 certified.
ISO 9000 Certification Challenges
- ISO 9000 standards are documentation-based, requiring formal documents for every step of every process.
- Most companies (60-70%) fail the ISO audit the first time, often due to deficiencies in corrective actions and document control.
ISO 9000 and Quality Management
- An organization with SQA tasks in place and a quality management process would have most of ISO elements.
- Ideally, quality management should be separate from project management to ensure quality considerations are not compromised by budget and schedule concerns.
CMM Standard
- CMM is a model for judging the maturity of an organization's software processes and identifying key practices to increase maturity.
- Assessment uses an 85-item questionnaire, and the model consists of 5 levels: Initial, Repeatable, Defined, Managed, and Optimizing.
CMM Levels
- Level 1: Initial - ad hoc and chaotic, with few defined processes.
- Level 2: Repeatable - basic project management processes established to track cost, schedule, and functionality.
- Level 3: Defined - software process for both management and engineering activities are documented, standardized, and integrated.
- Level 4: Managed - process discipline is in place to repeat earlier successes.
- Level 5: Optimizing - continuous improvement of processes.
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Description
Learn about the significance of standards in software development, including product and process standards, and how they encapsulate best practices to ensure quality management.
