Chapter 3: Leadership & Supervision

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What is the top priority according to the text?

Emergency response (correct)

Administration tasks

Training and planning

Ethical conduct

To achieve command presence, leaders should model or develop qualities such as ____________.

Self-confidence and trustworthiness (correct)

Impulsiveness and irresponsibility

Procrastination and inconsistency

Overconfidence and negligence

What is a system of moral principles that defines correct and proper behavior?

Training and planning

Command presence

Ethical conduct (correct)

Emergency response

Which of the following is NOT an example of unethical conduct within the fire and emergency services?

Asking for special discounts for department use Signup and view all the answers

What determines what an individual believes about morality and right and wrong?

Sources of personal ethics Signup and view all the answers

What three-step check is recommended by the text to assess decisions ethically?

Is it legal? Is it fair to all concerned? How will it make me feel about myself? Signup and view all the answers

What is essential for limiting injuries, assuring accountability, and attaining operational goals in emergency situations?

Effective leadership Signup and view all the answers

Which of the following is NOT listed as a quality of effective leaders?

Humility Signup and view all the answers

What is the first step in developing leadership skills according to the text?

Studying successful leaders Signup and view all the answers

Which of the following can be used as a tool for company officers to assess their personal leadership qualities?

Annual reviews Signup and view all the answers

What did Kurt Lewin identify as three leadership styles based on decision-making?

Autocratic, Democratic, Laissez-faire Signup and view all the answers

What is considered a unique skill in command presence according to the text?

Identifying the situation's components Signup and view all the answers

What is the primary responsibility of a company officer during the storming stage of group development?

Promote trust and respect among team members Signup and view all the answers

In the adjourning stage of group development, what is the main focus?

Acknowledging individual contributions Signup and view all the answers

What is a key aspect of empowering employees according to the text?

Encouraging active employee participation Signup and view all the answers

Which of the following is NOT a recommended way to reward employees as mentioned in the text?

Offering monetary raises Signup and view all the answers

What does coaching in the workforce primarily involve, based on the text?

Maintaining and improving employee performance Signup and view all the answers

During which stage of group development does the group establish its own set of norms and values?

Norming Signup and view all the answers

What could erode people’s faith in the organization and in the quality of the service it provides?

Starting and spreading rumors Signup and view all the answers

Which of the following is a personal rationalization for unethical behavior?

Believing actions are in their own best interest Signup and view all the answers

What are the skills that contribute to an individual’s overall level of emotional intelligence?

Social awareness, empathy, decision-making, positive influence Signup and view all the answers

What is a critical variable influencing career success, personal achievement, and life satisfaction?

Emotional intelligence (EI) Signup and view all the answers

What is included in the five steps of the Emotional Learning System (ELS) process?

Self-Assessment, Self-Awareness, Self-Knowledge, Self-Development, Self-Improvement Signup and view all the answers

What is considered a responsibility of company officers in relation to unethical behavior?

Reporting allegations of illegal behavior up the chain of command or HR Signup and view all the answers

What is the main difference between coaching and mentoring?

Coaching provides suggestions on reaching goals, while mentoring prepares individuals for roles within the organization Signup and view all the answers

What is a key aspect of counseling employees?

Assisting in gaining specialized training Signup and view all the answers

Which of the following is NOT a practical tip for dealing with diversity in the workplace?

Treating diversity as a weakness to be avoided Signup and view all the answers

What is a key concept in understanding management in fire and emergency services according to Henry Fayol?

Coordinating resource allocation Signup and view all the answers

What are the essential skills required for company officers?

Administrative skills plus operational skills Signup and view all the answers

What does the planning function in an organization primarily involve?

Classifying plans into standing plans and single-use plans Signup and view all the answers

What is the main purpose of Single-Use plans?

To accomplish a specific objective within a short time period Signup and view all the answers

Which type of plan focuses on external factors affecting an organization?

Strategic plans Signup and view all the answers

What is the primary difference between strategic plans and operational/administrative plans?

Strategic plans are subjective, operational/administrative plans are objective Signup and view all the answers

What skills are required for completing tasks according to the text?

Planning, organizing, controlling, and evaluating skills Signup and view all the answers

Why are mission, core values, and rules important for company officers?

To guide behavior and decision-making in daily operations Signup and view all the answers

What is the responsibility of company officers towards their subordinates?

To inspire others to do their best and hold them accountable Signup and view all the answers

In what situation would contingency plans be implemented?

When original plans become unsuitable due to unforeseen events Signup and view all the answers

What distinguishes company officers' responsibilities in the fire service according to the text?

Adhering to organizational mission and core values Signup and view all the answers

What qualities should leaders model or develop to achieve command presence?

Trustworthiness, expertise, responsibility, tolerance Signup and view all the answers

What are some examples of unethical conduct within the fire and emergency services?

Asking for special discounts, using the station for private business, excessive borrowing of supplies Signup and view all the answers

What are the steps involved in developing command presence according to the text?

Determining the situation, knowing available resources, making a decision but not implementing it Signup and view all the answers

Why is ethical conduct important for fire officers according to the text?

To uphold the reputation of the organization and maintain public trust Signup and view all the answers

What do personal ethics determine about an individual?

Beliefs about morality and right vs. wrong Signup and view all the answers

Why are universal ethical values like honesty and integrity endorsed by most fire service organizations?

To create a positive organizational culture and ensure fairness Signup and view all the answers

What is a key element to motivate personnel in emergency situations according to the text?

Assuring accountability Signup and view all the answers

Which trait is NOT listed as a quality of effective leaders in the text?

Adaptability Signup and view all the answers

What is a unique skill associated with command presence as described in the text?

Identifying the situation's components Signup and view all the answers

What is emphasized as the first step in developing leadership skills according to the text?

Studying successful leaders Signup and view all the answers

Which of the following is NOT mentioned as a method for company officers to improve their leadership skills?

Conducting annual reviews Signup and view all the answers

How do good leaders adapt their leadership style according to the text?

By changing their style based on situation requirements Signup and view all the answers

What is a key responsibility of a company officer during the adjourning stage of group development?

Acknowledge the group's accomplishments and recognize individual participation Signup and view all the answers

What is a primary way for a supervisor to empower employees according to the text?

Delegating tasks and recognizing individual contributions Signup and view all the answers

What is a key aspect of coaching employees in the workforce?

Giving motivational direction and constructive feedback Signup and view all the answers

What is a common misconception about rewarding employees as mentioned in the text?

Monetary rewards are always the most impactful form of recognition Signup and view all the answers

What should a company officer be aware of during the storming stage of group development?

Conflict may arise as members compete for leadership Signup and view all the answers

Why is empowering employees essential according to the text?

It allows employees to take responsibility for their actions and decisions Signup and view all the answers

What is a key component of the ethics program mentioned in the text?

Written code of ethics specific to the organization Signup and view all the answers

Which of the following is a personal rationalization for unethical behavior according to the text?

Thinking the actions are in their best interest Signup and view all the answers

What does assertive communication involve according to the text?

Describing what you think or feel about a situation Signup and view all the answers

What skill is especially useful for communication under stressful situations?

Assertion Signup and view all the answers

What is a critical variable influencing career success, personal achievement, and life satisfaction according to the text?

Emotional Intelligence (EI) Signup and view all the answers

What are the duties of company officers according to the text?

Establishing and communicating goals and objectives Signup and view all the answers

What is the key difference between coaching and mentoring as described in the text?

Coaching is directive in nature, while mentoring uses a positive role model. Signup and view all the answers

Which of the following is NOT mentioned as a practical tip for dealing with diversity in the workplace?

Implement strict rules to minimize diversity. Signup and view all the answers

What is the primary role of counseling in the context of managing personnel?

To assist individuals in resolving personal, behavioral, or career problems affecting performance. Signup and view all the answers

Which of the following is NOT a skill required for company officers according to the text?

Understanding one's biases and prejudices. Signup and view all the answers

What characterizes the planning function in an organization according to the text?

Planning determines what should be done in advance and how to achieve it. Signup and view all the answers

Why is it important for company officers to understand their own biases and prejudices?

To create a positive work environment by overcoming personal biases. Signup and view all the answers

What type of plans focus on how objectives will be accomplished and deal with factors within the control of the organization?

Operational/administrative plans Signup and view all the answers

Which type of plans create alternative courses of action to be implemented in case of unforeseen events?

Contingency plans Signup and view all the answers

What is the primary focus of Single-Use plans?

Short-term objectives Signup and view all the answers

Which process involves establishing and communicating task completion plans, organizing employees to work as a team, delegating responsibilities, and evaluating task quality?

Task Management Signup and view all the answers

What is the responsibility of company officers regarding the alignment of tasks with the organization’s mission and core values?

Align tasks with mission and core values Signup and view all the answers

Which type of plan considers external factors like changes in economy, demographics, hazards, etc., and charts the organization's course over an indefinite future?