Chapter 3: Leadership & Supervision
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Questions and Answers

What is the top priority according to the text?

  • Emergency response (correct)
  • Administration tasks
  • Training and planning
  • Ethical conduct

    • To achieve command presence, leaders should model or develop qualities such as ____________.

  • Self-confidence and trustworthiness (correct)
  • Impulsiveness and irresponsibility
  • Procrastination and inconsistency
  • Overconfidence and negligence

    • What is a system of moral principles that defines correct and proper behavior?

  • Training and planning
  • Command presence
  • Ethical conduct (correct)
  • Emergency response

    • Which of the following is NOT an example of unethical conduct within the fire and emergency services?

    <p>Asking for special discounts for department use</p> Signup and view all the answers

    What determines what an individual believes about morality and right and wrong?

    <p>Sources of personal ethics</p> Signup and view all the answers

    What three-step check is recommended by the text to assess decisions ethically?

    <p>Is it legal? Is it fair to all concerned? How will it make me feel about myself?</p> Signup and view all the answers

    What is essential for limiting injuries, assuring accountability, and attaining operational goals in emergency situations?

    <p>Effective leadership</p> Signup and view all the answers

    Which of the following is NOT listed as a quality of effective leaders?

    <p>Humility</p> Signup and view all the answers

    What is the first step in developing leadership skills according to the text?

    <p>Studying successful leaders</p> Signup and view all the answers

    Which of the following can be used as a tool for company officers to assess their personal leadership qualities?

    <p>Annual reviews</p> Signup and view all the answers

    What did Kurt Lewin identify as three leadership styles based on decision-making?

    <p>Autocratic, Democratic, Laissez-faire</p> Signup and view all the answers

    What is considered a unique skill in command presence according to the text?

    <p>Identifying the situation's components</p> Signup and view all the answers

    What is the primary responsibility of a company officer during the storming stage of group development?

    <p>Promote trust and respect among team members</p> Signup and view all the answers

    In the adjourning stage of group development, what is the main focus?

    <p>Acknowledging individual contributions</p> Signup and view all the answers

    What is a key aspect of empowering employees according to the text?

    <p>Encouraging active employee participation</p> Signup and view all the answers

    Which of the following is NOT a recommended way to reward employees as mentioned in the text?

    <p>Offering monetary raises</p> Signup and view all the answers

    What does coaching in the workforce primarily involve, based on the text?

    <p>Maintaining and improving employee performance</p> Signup and view all the answers

    During which stage of group development does the group establish its own set of norms and values?

    <p>Norming</p> Signup and view all the answers

    What could erode people’s faith in the organization and in the quality of the service it provides?

    <p>Starting and spreading rumors</p> Signup and view all the answers

    Which of the following is a personal rationalization for unethical behavior?

    <p>Believing actions are in their own best interest</p> Signup and view all the answers

    What are the skills that contribute to an individual’s overall level of emotional intelligence?

    <p>Social awareness, empathy, decision-making, positive influence</p> Signup and view all the answers

    What is a critical variable influencing career success, personal achievement, and life satisfaction?

    <p>Emotional intelligence (EI)</p> Signup and view all the answers

    What is included in the five steps of the Emotional Learning System (ELS) process?

    <p>Self-Assessment, Self-Awareness, Self-Knowledge, Self-Development, Self-Improvement</p> Signup and view all the answers

    What is considered a responsibility of company officers in relation to unethical behavior?

    <p>Reporting allegations of illegal behavior up the chain of command or HR</p> Signup and view all the answers

    What is the main difference between coaching and mentoring?

    <p>Coaching provides suggestions on reaching goals, while mentoring prepares individuals for roles within the organization</p> Signup and view all the answers

    What is a key aspect of counseling employees?

    <p>Assisting in gaining specialized training</p> Signup and view all the answers

    Which of the following is NOT a practical tip for dealing with diversity in the workplace?

    <p>Treating diversity as a weakness to be avoided</p> Signup and view all the answers

    What is a key concept in understanding management in fire and emergency services according to Henry Fayol?

    <p>Coordinating resource allocation</p> Signup and view all the answers

    What are the essential skills required for company officers?

    <p>Administrative skills plus operational skills</p> Signup and view all the answers

    What does the planning function in an organization primarily involve?

    <p>Classifying plans into standing plans and single-use plans</p> Signup and view all the answers

    What is the main purpose of Single-Use plans?

    <p>To accomplish a specific objective within a short time period</p> Signup and view all the answers

    Which type of plan focuses on external factors affecting an organization?

    <p>Strategic plans</p> Signup and view all the answers

    What is the primary difference between strategic plans and operational/administrative plans?

    <p>Strategic plans are subjective, operational/administrative plans are objective</p> Signup and view all the answers

    What skills are required for completing tasks according to the text?

    <p>Planning, organizing, controlling, and evaluating skills</p> Signup and view all the answers

    Why are mission, core values, and rules important for company officers?

    <p>To guide behavior and decision-making in daily operations</p> Signup and view all the answers

    What is the responsibility of company officers towards their subordinates?

    <p>To inspire others to do their best and hold them accountable</p> Signup and view all the answers

    In what situation would contingency plans be implemented?

    <p>When original plans become unsuitable due to unforeseen events</p> Signup and view all the answers

    What distinguishes company officers' responsibilities in the fire service according to the text?

    <p>Adhering to organizational mission and core values</p> Signup and view all the answers

    What qualities should leaders model or develop to achieve command presence?

    <p>Trustworthiness, expertise, responsibility, tolerance</p> Signup and view all the answers

    What are some examples of unethical conduct within the fire and emergency services?

    <p>Asking for special discounts, using the station for private business, excessive borrowing of supplies</p> Signup and view all the answers

    What are the steps involved in developing command presence according to the text?

    <p>Determining the situation, knowing available resources, making a decision but not implementing it</p> Signup and view all the answers

    Why is ethical conduct important for fire officers according to the text?

    <p>To uphold the reputation of the organization and maintain public trust</p> Signup and view all the answers

    What do personal ethics determine about an individual?

    <p>Beliefs about morality and right vs. wrong</p> Signup and view all the answers

    Why are universal ethical values like honesty and integrity endorsed by most fire service organizations?

    <p>To create a positive organizational culture and ensure fairness</p> Signup and view all the answers

    What is a key element to motivate personnel in emergency situations according to the text?

    <p>Assuring accountability</p> Signup and view all the answers

    Which trait is NOT listed as a quality of effective leaders in the text?

    <p>Adaptability</p> Signup and view all the answers

    What is a unique skill associated with command presence as described in the text?

    <p>Identifying the situation's components</p> Signup and view all the answers

    What is emphasized as the first step in developing leadership skills according to the text?

    <p>Studying successful leaders</p> Signup and view all the answers

    Which of the following is NOT mentioned as a method for company officers to improve their leadership skills?

    <p>Conducting annual reviews</p> Signup and view all the answers

    How do good leaders adapt their leadership style according to the text?

    <p>By changing their style based on situation requirements</p> Signup and view all the answers

    What is a key responsibility of a company officer during the adjourning stage of group development?

    <p>Acknowledge the group's accomplishments and recognize individual participation</p> Signup and view all the answers

    What is a primary way for a supervisor to empower employees according to the text?

    <p>Delegating tasks and recognizing individual contributions</p> Signup and view all the answers

    What is a key aspect of coaching employees in the workforce?

    <p>Giving motivational direction and constructive feedback</p> Signup and view all the answers

    What is a common misconception about rewarding employees as mentioned in the text?

    <p>Monetary rewards are always the most impactful form of recognition</p> Signup and view all the answers

    What should a company officer be aware of during the storming stage of group development?

    <p>Conflict may arise as members compete for leadership</p> Signup and view all the answers

    Why is empowering employees essential according to the text?

    <p>It allows employees to take responsibility for their actions and decisions</p> Signup and view all the answers

    What is a key component of the ethics program mentioned in the text?

    <p>Written code of ethics specific to the organization</p> Signup and view all the answers

    Which of the following is a personal rationalization for unethical behavior according to the text?

    <p>Thinking the actions are in their best interest</p> Signup and view all the answers

    What does assertive communication involve according to the text?

    <p>Describing what you think or feel about a situation</p> Signup and view all the answers

    What skill is especially useful for communication under stressful situations?

    <p>Assertion</p> Signup and view all the answers

    What is a critical variable influencing career success, personal achievement, and life satisfaction according to the text?

    <p>Emotional Intelligence (EI)</p> Signup and view all the answers

    What are the duties of company officers according to the text?

    <p>Establishing and communicating goals and objectives</p> Signup and view all the answers

    What is the key difference between coaching and mentoring as described in the text?

    <p>Coaching is directive in nature, while mentoring uses a positive role model.</p> Signup and view all the answers

    Which of the following is NOT mentioned as a practical tip for dealing with diversity in the workplace?

    <p>Implement strict rules to minimize diversity.</p> Signup and view all the answers

    What is the primary role of counseling in the context of managing personnel?

    <p>To assist individuals in resolving personal, behavioral, or career problems affecting performance.</p> Signup and view all the answers

    Which of the following is NOT a skill required for company officers according to the text?

    <p>Understanding one's biases and prejudices.</p> Signup and view all the answers

    What characterizes the planning function in an organization according to the text?

    <p>Planning determines what should be done in advance and how to achieve it.</p> Signup and view all the answers

    Why is it important for company officers to understand their own biases and prejudices?

    <p>To create a positive work environment by overcoming personal biases.</p> Signup and view all the answers

    What type of plans focus on how objectives will be accomplished and deal with factors within the control of the organization?

    <p>Operational/administrative plans</p> Signup and view all the answers

    Which type of plans create alternative courses of action to be implemented in case of unforeseen events?

    <p>Contingency plans</p> Signup and view all the answers

    What is the primary focus of Single-Use plans?

    <p>Short-term objectives</p> Signup and view all the answers

    Which process involves establishing and communicating task completion plans, organizing employees to work as a team, delegating responsibilities, and evaluating task quality?

    <p>Task Management</p> Signup and view all the answers

    What is the responsibility of company officers regarding the alignment of tasks with the organization’s mission and core values?

    <p>Align tasks with mission and core values</p> Signup and view all the answers

    Which type of plan considers external factors like changes in economy, demographics, hazards, etc., and charts the organization's course over an indefinite future?

    <p>Strategic plans</p> Signup and view all the answers

    'Planning, organizing, controlling, and evaluating' are skills primarily required for which function?

    <p>Task completion</p> Signup and view all the answers

    'Supporting and enforcing organizational codes of conduct' is a responsibility primarily related to:

    <p>'Upholding ethical standards'</p> Signup and view all the answers

    'Creating alternative plans for unforeseen events' is a characteristic primarily associated with which type of planning?

    <p>'Contingency planning'</p> Signup and view all the answers

    'Holding subordinates and oneself accountable' is a key responsibility associated with which role?

    <p>'Company officers in fire service'</p> Signup and view all the answers

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