Importance of Information Systems in Business Today Quiz
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Questions and Answers

What is the main purpose of technologies used by UPS according to the text?

  • To compete with other shipping companies
  • To provide the fastest shipping
  • To increase employee satisfaction
  • To enhance UPS's business strategy (correct)
  • What strategic business objective does UPS's information system address according to the text?

  • Decreasing investments in technology
  • Maintaining high levels of customer service (correct)
  • Providing the lowest rates in the industry
  • Increasing operational inefficiencies
  • How do the technologies help UPS be more competitive?

  • By reducing efficiency and profitability
  • By maintaining high costs for customers
  • By investing in outdated systems
  • By enabling customers to track packages online (correct)
  • How do the technologies used by UPS contribute to operational excellence?

    <p>By increasing company performance</p> Signup and view all the answers

    What is a primary benefit of UPS investing in information systems as mentioned in the text?

    <p>Increasing operational efficiency and profitability</p> Signup and view all the answers

    How does UPS use technology to address the challenge of providing high-level service with low prices?

    <p>By enabling customers to track packages online</p> Signup and view all the answers

    How did the new Web-based Post Sales Order Management System benefit companies according to the text?

    <p>By managing global service orders and inventory</p> Signup and view all the answers

    What strategic business objective was addressed by UPS when launching the Post Sales Order Management System in 2009?

    <p>Product innovation</p> Signup and view all the answers

    In which year did UPS introduce the Web-based Post Sales Order Management System?

    <p>2009</p> Signup and view all the answers

    What is a key aspect of UPS's competitive advantage mentioned in the text?

    <p>Overseeing logistics and supply chain activities for other companies</p> Signup and view all the answers

    What technology investment has helped UPS maintain leadership in small-package delivery services?

    <p>Advanced information technology</p> Signup and view all the answers

    Which of the following best describes the role of UPS's Post Sales Order Management System?

    <p>Managing global service orders and inventory for critical parts fulfillment</p> Signup and view all the answers

    What does the text suggest is a key role of information systems in achieving higher profitability?

    <p>Improving operational efficiency</p> Signup and view all the answers

    Which of the following is an example of customer and supplier intimacy as discussed in the text?

    <p>High-end hotels tracking customer preferences through computers</p> Signup and view all the answers

    How does improved decision making contribute to business success according to the text?

    <p>By providing real-time data for managers to make better decisions</p> Signup and view all the answers

    Which of the following is NOT a way in which businesses can achieve a competitive advantage?

    <p>Charging less for inferior products</p> Signup and view all the answers

    What is an example of a business objective mentioned in the text that involves delivering superior products?

    <p>Achieving operational excellence</p> Signup and view all the answers

    How do information systems help in creating new products, services, and business models?

    <p>By enabling technology as a tool for innovation</p> Signup and view all the answers

    Which of the following is NOT a reason why serving customers well is important according to the text?

    <p>Maintaining a positive relationship with suppliers</p> Signup and view all the answers

    Which component of an information system is highlighted as essential for improved decision making?

    <p>Real-time data dashboards for managers</p> Signup and view all the answers

    What can be inferred as a consequence of poor decision making due to inaccurate information?

    <p>Loss of customers and increased costs</p> Signup and view all the answers

    What is one of the benefits of achieving operational excellence according to the text?

    <p>Enhancing profitability by optimizing efficiency</p> Signup and view all the answers

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