22 Questions
What is the main purpose of technologies used by UPS according to the text?
To enhance UPS's business strategy
What strategic business objective does UPS's information system address according to the text?
Maintaining high levels of customer service
How do the technologies help UPS be more competitive?
By enabling customers to track packages online
How do the technologies used by UPS contribute to operational excellence?
By increasing company performance
What is a primary benefit of UPS investing in information systems as mentioned in the text?
Increasing operational efficiency and profitability
How does UPS use technology to address the challenge of providing high-level service with low prices?
By enabling customers to track packages online
How did the new Web-based Post Sales Order Management System benefit companies according to the text?
By managing global service orders and inventory
What strategic business objective was addressed by UPS when launching the Post Sales Order Management System in 2009?
Product innovation
In which year did UPS introduce the Web-based Post Sales Order Management System?
2009
What is a key aspect of UPS's competitive advantage mentioned in the text?
Overseeing logistics and supply chain activities for other companies
What technology investment has helped UPS maintain leadership in small-package delivery services?
Advanced information technology
Which of the following best describes the role of UPS's Post Sales Order Management System?
Managing global service orders and inventory for critical parts fulfillment
What does the text suggest is a key role of information systems in achieving higher profitability?
Improving operational efficiency
Which of the following is an example of customer and supplier intimacy as discussed in the text?
High-end hotels tracking customer preferences through computers
How does improved decision making contribute to business success according to the text?
By providing real-time data for managers to make better decisions
Which of the following is NOT a way in which businesses can achieve a competitive advantage?
Charging less for inferior products
What is an example of a business objective mentioned in the text that involves delivering superior products?
Achieving operational excellence
How do information systems help in creating new products, services, and business models?
By enabling technology as a tool for innovation
Which of the following is NOT a reason why serving customers well is important according to the text?
Maintaining a positive relationship with suppliers
Which component of an information system is highlighted as essential for improved decision making?
Real-time data dashboards for managers
What can be inferred as a consequence of poor decision making due to inaccurate information?
Loss of customers and increased costs
What is one of the benefits of achieving operational excellence according to the text?
Enhancing profitability by optimizing efficiency
Test your knowledge on the role of information systems in achieving operational excellence, improved decision making, and competitive advantage in business. Learn about how information systems contribute to new products, services, and business models, customer and supplier intimacy, and survival in the modern business landscape.
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