Importance of Information Systems in Business Today Quiz

What is the main purpose of technologies used by UPS according to the text?

To compete with other shipping companies
To provide the fastest shipping
To increase employee satisfaction
To enhance UPS's business strategy (correct)

What strategic business objective does UPS's information system address according to the text?

Decreasing investments in technology
Maintaining high levels of customer service (correct)
Providing the lowest rates in the industry
Increasing operational inefficiencies

How do the technologies help UPS be more competitive?

By reducing efficiency and profitability
By maintaining high costs for customers
By investing in outdated systems
By enabling customers to track packages online (correct)

How do the technologies used by UPS contribute to operational excellence?

By increasing company performance (D) Signup and view all the answers

What is a primary benefit of UPS investing in information systems as mentioned in the text?

Increasing operational efficiency and profitability (B) Signup and view all the answers

How does UPS use technology to address the challenge of providing high-level service with low prices?

By enabling customers to track packages online (C) Signup and view all the answers

How did the new Web-based Post Sales Order Management System benefit companies according to the text?

By managing global service orders and inventory (A) Signup and view all the answers

What strategic business objective was addressed by UPS when launching the Post Sales Order Management System in 2009?

Product innovation (A) Signup and view all the answers

In which year did UPS introduce the Web-based Post Sales Order Management System?

2009 (B) Signup and view all the answers

What is a key aspect of UPS's competitive advantage mentioned in the text?

Overseeing logistics and supply chain activities for other companies (D) Signup and view all the answers

What technology investment has helped UPS maintain leadership in small-package delivery services?

Advanced information technology (B) Signup and view all the answers

Which of the following best describes the role of UPS's Post Sales Order Management System?

Managing global service orders and inventory for critical parts fulfillment (D) Signup and view all the answers

What does the text suggest is a key role of information systems in achieving higher profitability?

Improving operational efficiency (B) Signup and view all the answers

Which of the following is an example of customer and supplier intimacy as discussed in the text?

High-end hotels tracking customer preferences through computers (A) Signup and view all the answers

How does improved decision making contribute to business success according to the text?

By providing real-time data for managers to make better decisions (C) Signup and view all the answers

Which of the following is NOT a way in which businesses can achieve a competitive advantage?

Charging less for inferior products (B) Signup and view all the answers

What is an example of a business objective mentioned in the text that involves delivering superior products?

Achieving operational excellence (A) Signup and view all the answers

How do information systems help in creating new products, services, and business models?

By enabling technology as a tool for innovation (C) Signup and view all the answers

Which of the following is NOT a reason why serving customers well is important according to the text?

Maintaining a positive relationship with suppliers (D) Signup and view all the answers

Which component of an information system is highlighted as essential for improved decision making?

Real-time data dashboards for managers (C) Signup and view all the answers

What can be inferred as a consequence of poor decision making due to inaccurate information?

Loss of customers and increased costs (C) Signup and view all the answers

What is one of the benefits of achieving operational excellence according to the text?

Enhancing profitability by optimizing efficiency (A) Signup and view all the answers