Podcast
Questions and Answers
What is the main purpose of technologies used by UPS according to the text?
What is the main purpose of technologies used by UPS according to the text?
- To compete with other shipping companies
- To provide the fastest shipping
- To increase employee satisfaction
- To enhance UPS's business strategy (correct)
What strategic business objective does UPS's information system address according to the text?
What strategic business objective does UPS's information system address according to the text?
- Decreasing investments in technology
- Maintaining high levels of customer service (correct)
- Providing the lowest rates in the industry
- Increasing operational inefficiencies
How do the technologies help UPS be more competitive?
How do the technologies help UPS be more competitive?
- By reducing efficiency and profitability
- By maintaining high costs for customers
- By investing in outdated systems
- By enabling customers to track packages online (correct)
How do the technologies used by UPS contribute to operational excellence?
How do the technologies used by UPS contribute to operational excellence?
What is a primary benefit of UPS investing in information systems as mentioned in the text?
What is a primary benefit of UPS investing in information systems as mentioned in the text?
How does UPS use technology to address the challenge of providing high-level service with low prices?
How does UPS use technology to address the challenge of providing high-level service with low prices?
How did the new Web-based Post Sales Order Management System benefit companies according to the text?
How did the new Web-based Post Sales Order Management System benefit companies according to the text?
What strategic business objective was addressed by UPS when launching the Post Sales Order Management System in 2009?
What strategic business objective was addressed by UPS when launching the Post Sales Order Management System in 2009?
In which year did UPS introduce the Web-based Post Sales Order Management System?
In which year did UPS introduce the Web-based Post Sales Order Management System?
What is a key aspect of UPS's competitive advantage mentioned in the text?
What is a key aspect of UPS's competitive advantage mentioned in the text?
What technology investment has helped UPS maintain leadership in small-package delivery services?
What technology investment has helped UPS maintain leadership in small-package delivery services?
Which of the following best describes the role of UPS's Post Sales Order Management System?
Which of the following best describes the role of UPS's Post Sales Order Management System?
What does the text suggest is a key role of information systems in achieving higher profitability?
What does the text suggest is a key role of information systems in achieving higher profitability?
Which of the following is an example of customer and supplier intimacy as discussed in the text?
Which of the following is an example of customer and supplier intimacy as discussed in the text?
How does improved decision making contribute to business success according to the text?
How does improved decision making contribute to business success according to the text?
Which of the following is NOT a way in which businesses can achieve a competitive advantage?
Which of the following is NOT a way in which businesses can achieve a competitive advantage?
What is an example of a business objective mentioned in the text that involves delivering superior products?
What is an example of a business objective mentioned in the text that involves delivering superior products?
How do information systems help in creating new products, services, and business models?
How do information systems help in creating new products, services, and business models?
Which of the following is NOT a reason why serving customers well is important according to the text?
Which of the following is NOT a reason why serving customers well is important according to the text?
Which component of an information system is highlighted as essential for improved decision making?
Which component of an information system is highlighted as essential for improved decision making?
What can be inferred as a consequence of poor decision making due to inaccurate information?
What can be inferred as a consequence of poor decision making due to inaccurate information?
What is one of the benefits of achieving operational excellence according to the text?
What is one of the benefits of achieving operational excellence according to the text?
