Importance of Etiquette

• Etiquette is the standard of personal conduct or behavior in social or professional settings, reflecting how you work and care

Importance of Etiquette

• First impressions are crucial in the initial 5-7 seconds of meeting someone
• Good manners can help secure a good reputation and recognition
• Proper etiquette boosts confidence and self-esteem in social interactions and settings
• Politeness, respect, and consideration enhances relationships through civility and harmony
• Good manners and etiquette provide an advantage at work
• Polite and respectful behavior reduces misunderstandings and conflicts
• Etiquette increases empathy by promoting consideration for the feelings and rights of others
• Openness to diverse customs and norms in a society promotes inclusion
• Etiquette preserves culture and tradition by maintaining a sense of continuity with cultural roots
• Communication should be clear, effective and prevent misunderstandings
• Displays professional attitude and abilities to contribute to career advancement

Communication Etiquette

• Includes choice of words, tone, message timing & setting
• Extends to email formatting, meeting conduct, body language and eye contact in professional environments
• Clarity: Messages should be straightforward and to the point
• Listening Actively: Shows respect for the speaker
• Grammar, Punctuation, Spelling: Indicate professionalism & attention to detail
• Tone: Should be appropriate
• Privacy and confidentiality: Protect sensitive information

Digital Communication

• Timely responses are valued, showing respect for the recipient's time
• Recognizing and adapting to diverse cultural styles, prevent misunderstandings for an inclusive environment

Medical Etiquette and Medical Ethics

• Medical etiquette focuses on interactions among doctors and hospital staff
• Applies to nurses, technologists, patients (not clients), families, physicians and medical students
• Avoid public medical discussions, a crowded elevator isn't appropriate
• Laypersons could be frightened, shocked, or offended by conversations using medical jargon
• Most people don't share an interest in infection, blood, surgery, and the possibility of death

Appropriate Dress and Demeanor

• Follow local conventions and dress appropriately for the setting
• Scrub suits are acceptable for overnight calls, but removing scrubs for presentable clothes displays more professionalism
• Adapt demeanor to the situation
• Resting feet at a nurse's desk may be acceptable at 4:00 A.M., but is inappropriate during daytime
• Address patients formally as "sir," "ma’am," "Mr.," or "Ms."
• Using first names before permission is inappropriate
• Patients sacrifice dignity to discuss bodily functions

Patient Treatment Recommendations

• Physicians need to list alternatives, describe pros/cons, and recommend a course of action
• Professional courtesy involves waiving fees or accepting insurance
• Physicians seeking medical advice should schedule appointments
• Direct consultation is preferable to a ward clerk for physician consultations

Job Etiquette Skills

• Key for maintaining professionalism and positive relationships in the workplace
• Involves professional communication, punctuality, dress code adherence and respect towards colleagues
• Being supportive, showing team involvement, good listening skills and graceful conflict resolution
• Responsible technology use shows awareness and social skills

Conduct With Job Etiquette

• Polite & respectful which facilitates active listening
• Arriving on time meeting deadlines
• Workplace dress is appropriately to company guidelines
• Co-workers are treated kindly and with consideration
• Collaboration and teamwork will contribute positively
• Device distractions are avoided and tech is used responsibly
• Conflict is dealt with professionally and addressed calmly
• Promote a positive attitude

Conduct Without Job Etiquette

• Speaking rudely and/or interrupting
• Missed deadlines and frequently late which disrupts schedules
• Inappropriate workplace attire
• Disrespectful to others and a focus on gossip
• Creating conflicts and refusing teamwork
• Tech is used inappropriately therefore wasting time and ignoring work
• Creating a toxic environment by arguing
• Displays a negative attitude
• Is unaccountable

Job Interview Etiquette

• Professional practices that promote a positive impression
• Significantly impacts your chances of landing the job

Interview Preparation

• Understand Company: company’s mission, values, products, culture and services
• Study Role: Review the job description and match the requirements of the position
• Prepare Questions: Ask interviewer thoughtful questions about the company, team, and role
• Research recent company news and industry trends
• Dress Appropriately: Follow company style to dress well and be presentable
• Grooming and hygiene: Pay attention to hair, clothing and accessories

Interview Documents

• Prepare resumes and documents

Interview Planning

• Rehearse common interview questions
• Prepare for behavioral questions
• Plan arrival route

First Impressions

• Punctuality: Arrive 10-15 minutes early
• Phone in silent
• Inform situation in delays
• Be polite to receptionists

Greeting the Interviewer

• Firm handshake
• Friendly eye contact and smile
• Avoid fidgeting and phone distraction

Interview Communication

• Professionally answer questions correctly
• Listen carefully to follow instructions
• Stay concise providing clear and direct words
• Stay positive with past personal experiences and employers
• Show passion and display enthusiasm
• Body language to maintain attentiveness
• Ask about company culture and team dynamics
• Avoid rushing the topic of salary or benefits

Honesty

• Truthful answers

Respectfulness

• Use polite language
• Avoid interruptions and personal details

Closing a Interview and Following Up

• Thank you to the interviewer
• Express interest in position
• Ask any required questions

Post Interview

• Send Thank you note within 24 hours
• Enquire about the next steps
• Reflect where improve or perform

Tech Etiquette

• Test virtuals and make sure they work
• Professional home interview attire
• Choose a clear distraction free environment away form any commotion

Types of Interviews

• Traditional is an evaluation with questions
• Panel comprised of HR or managers
• Group involves all candidates at once

Behavioral Vs Technical

• Behavioral interview focuses on past experience of actions, tasks and solving
• Technical interviews involve assessing skills and problem solving ability

Role Specific Interview

• The case interview is business and problem solving
• Phone interview, in-depth meeting saving interview time
• Video interview via zoom or online
• Stress interview testing high pressure environment to create stress for job

Interview environments

• Assess etiquette in lunch settings

Interview Overview

• One-on-One: Conversation focused on skills and background
• Group Interview: Formal, and covers many viewpoints and abilities

Pressure and Response

• One-on-One: Comfortable pressure is low so questions are easy to clarify
• Response vs Time: Higher pressured where there are many questions to manage expectations

The Process

• One-on-One: Easy to make a decision
• Decision Making: Takes longer as multiple opinions are considered