Ch 1 of company officer

Company officers are crucial to the _____ they supervise, the ______ they support, and the ____ they serve

A company officer must be a _____ and _____ leader

Company officers provide ____, coaching or _____ when necessary

The company officers most important task is to ensure personnel ____

The company officer and ____ members are often the first direct contacts the ____ will have with the local fire and emergency services

All members are responsible for meeting the needs of their community with _____, courtesy and _____

Company officers should fully support their departments mission, _____ and _____

A company officers level of _____ may be the most difficult

When subordinate express ____ concerns, the need for _____ leadership may be less important than addressing the concerns

Perceptions are _____, often based on emotions or ____ instead of facts and they can be difficult to overcome

A new officer must use ___, observation and ____ communication to develop an appropriate leadership method for each individual unit member

The new officer should take every opportunity to verbalize personal _____, establish _____ and ____ to crew member’s expectations

The officer must also understand the _____ level, educational and _____ differences within the crew

Be a _____- make decisions that adhere to your department’s ____ and make appropriate use of department _____

Lead by example- set a positive example for subordinates by consistently adhering to a set of ____, ethical and ____ values, be consistent

Rank might be confused with ____ which must be earned and ____

Reasonable organizational expectations can be met through ____, training and ____

Apply appropriate management/supervisory techniques based on the ____ and the ____

Be aware that the public provides resources to the organization and that ____ are ____ of those resources

According to NFPA ___ the duties of a company officer are divided into general categories that apply to all fire levels (I through __)

This manual addresses fire officer level _ and __ while IFTSA’s ___ officer manual contains info that applies to level III and level IV fire officers.

The categories of duties for all levels, as listed in NFPA 1021 are community and ____ relations, administration, _____ and investigation, emergency service delivery, _____ and safety

Each ___ lists requisite knowledge and skills used to create ____ training programs, establish evaluation and ____ criteria, and create learning objectives like those found in this manual

Level I fire officers must be able to respond _____ and courteously to citizen _____ and complaints

Level I fire officers must realize that the success of any fire and emergency services organization is directly proportional to its _____ involvement

All fire officers must know the _____ and cultural _____ of their community; the services provided by local authority; and the means of processing public ____

Company officers maintain ___ activity records and prepare reports based on these records. They may also monitor and document the ______ and cost of unit resources in order to help prepare the organizations ____

Level I officers may be responsible for the ____ fire cause determination or the _____ process

A level I officer may also supervise ____ and ____ operations at incidents that involve ____ activity, such as acts of ____ or illegal drug laboratories

The first arriving officer must develop and initiate an incident ___ plan and incident ____ plan. He/she must also establish the incident ____ system in accordance with ____ policy. Following the incident the officer may conduct a ___incident analysis

____- a person who leads or directs a unit

_____- individual who accomplishes organizational objectives through effective and efficient handling of material and Human Resources

_____- a person who is responsible for directing the performance of other people or employees

Although the ____ may be immediate the ____ from follower to leader occurs over time and requires many personal changes and _____