Podcast
Questions and Answers
What impact have new technologies had on the banking industry?
What impact have new technologies had on the banking industry?
- Made modern banking slower and more rigid
- Made modern banking quicker, easier, and more flexible (correct)
- Limited the services that banks can provide
- Decreased the accessibility of bank accounts
What change have banks had to make to meet customer needs?
What change have banks had to make to meet customer needs?
- Provide slower methods for withdrawing cash and purchasing goods
- Reduce the availability of online banking
- Widen the services they provide (correct)
- Limit the hours of access to bank accounts
Why has digital banking become popular according to the text?
Why has digital banking become popular according to the text?
- It requires visiting a physical bank branch
- It is fast, simple, and fits into people's day-to-day routines (correct)
- It is slow and complicated
- It is only used by a small percentage of people
What percentage of Americans prefer digital channels as their main method of banking?
What percentage of Americans prefer digital channels as their main method of banking?
Where do most customers engage in mobile or internet banking according to research by the TSB Bank?
Where do most customers engage in mobile or internet banking according to research by the TSB Bank?
What has seen a dramatic rise since the launch of banking apps?
What has seen a dramatic rise since the launch of banking apps?
What percentage of smartphone users in the UK used a banking app based on a 2017 survey?
What percentage of smartphone users in the UK used a banking app based on a 2017 survey?
What is a key advantage of digital banking according to the passage?
What is a key advantage of digital banking according to the passage?
What do customers expect from banks in terms of accessing their accounts according to the text?
What do customers expect from banks in terms of accessing their accounts according to the text?
What percentage of mobile or internet banking is done while customers are at work according to the research by TSB Bank?
What percentage of mobile or internet banking is done while customers are at work according to the research by TSB Bank?
