IE 324 Engineering Management Final Exam

Study Notes

Not using project management can lead to potential problems such as cost overruns, staffing conflicts, and missed deadlines.
Steps in project planning include determining what must be done, what must be bought, how it will be done, and who will do it.
Project management is essential for avoiding problems such as cost overruns and missed deadlines.

Core concepts of ethics include professional performance, public interest, and honesty, but not discrimination.
Ethical problems in consulting and construction include political contributions, construction safety, and distribution of public services, but not training people.
Guidelines for ethical dilemmas in professional practice include determining the facts in a situation, assessing the motivation of stakeholders, and formulating alternatives.

Steps to personal ethical decision-making include practicing ethical behavior actively, defining the ethical problem when it occurs, and formulating alternatives.
To start a career right, one should make their mark in the first years, look for visibility, and learn the corporate culture, but not amend more courses.
To get off to a right start with the boss, one should keep the boss informed, make the boss's job easy, and be careful in selecting and understanding the boss.

Career paths include operational, consulting, and academic, but not movie star.
Associates should keep old school ties, not invade other divisions, and make their company's representative, but not make complaints to their company manager.

Time wasters include inadequate information, ineffective delegation, telephone interruptions, and unclear communication.
Tools for time management include listing goals, setting priorities, and developing action lists, but not reading books.

Traditional quality measures include PDCA, process control charts, and inspection and sampling, but not Taguchi methods.
Malcolm Baldridge Quality Award criteria include strategic planning, business results, decision-based on facts, and process management.
Basic concepts of quality include management commitment, focus on customer, and continuous improvement, but not training managers.
Tools and techniques include flow charts, Pareto charts, and fishbone charts, but not kaizen.