8 Questions
Q.1.2.1 Identify the business function that would be involved and justify your answer with a logical reason.
Customer Service
Q.1.2.2 Explain the business process that would be involved and justify your answer with a logical reason.
Return and Refund Process
Q.1.2.3 Explain the logical reason for your answer in Q.1.2.1.
Customer Service would be involved because they are responsible for handling customer inquiries and issues, including returns and refunds for damaged items.
Q.1.2.4 Explain the logical reason for your answer in Q.1.2.2.
The business process involved would be the Return and Refund Process because it outlines the steps and procedures for accepting returns and providing refunds for damaged items.
CRM vendors with one being a market leader in ______ CRM
house
CRM vendors with another a market leader in Software‐as‐ ______‐ Service (SaaS)
a
Compare and ______ these two types of vendors
contrast
The business process involved would be the Return and Refund Process because it outlines the steps and procedures for accepting returns and providing refunds for damaged items.
This quiz tests your knowledge about identifying the business function and explaining the business process involved in accepting the return of a damaged mobile phone during shipment. Justify your answers with logical reasoning.
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