Podcast
Questions and Answers
What are the key differences between disruptive and sustaining innovation?
What are the key differences between disruptive and sustaining innovation?
Disruptive innovation creates a new value network by entering an existing market or creating a new market, while sustaining innovation improves existing value networks.
Explain the concept of 'Value = Benefits/Cost' in the context of product development, and give an example.
Explain the concept of 'Value = Benefits/Cost' in the context of product development, and give an example.
Value is the perceived worth of a product or service, determined by the ratio of its benefits to its costs; a high benefit, low cost item has considerable value. Example: if a product is expensive but saves a company significant time, it may have high value.
Differentiate between 'Functional Value' and 'Emotional Value' in a value proposition, providing examples for each.
Differentiate between 'Functional Value' and 'Emotional Value' in a value proposition, providing examples for each.
Functional value focuses on the practical benefits of a product (e.g., fuel efficiency of a car), while emotional value focuses on the emotional benefits (e.g., feeling of safety a car provides).
Describe how the NABC framework (Needs, Approach, Benefits per Cost, and Competition) contributes to crafting a strong value proposition.
Describe how the NABC framework (Needs, Approach, Benefits per Cost, and Competition) contributes to crafting a strong value proposition.
How can a company use the understanding of customer 'pain points' to improve their product or service offerings?
How can a company use the understanding of customer 'pain points' to improve their product or service offerings?
Explain why understanding customer demographics is important for businesses involved in marketing and product design.
Explain why understanding customer demographics is important for businesses involved in marketing and product design.
What differentiates primary market research from secondary market research, and when would each be most appropriate?
What differentiates primary market research from secondary market research, and when would each be most appropriate?
Outline the key steps involved in conducting market research according to the provided text.
Outline the key steps involved in conducting market research according to the provided text.
How can a company effectively use a 'landing page' to test and validate a new product idea before its full launch?
How can a company effectively use a 'landing page' to test and validate a new product idea before its full launch?
Describe the 'Decision Making Process' and why is each component important?
Describe the 'Decision Making Process' and why is each component important?
What are the key components that make up a customer profile, and why is each component important for a business?
What are the key components that make up a customer profile, and why is each component important for a business?
Explain the concept of a 'beachhead market' and why it is important for a company launching a new product or service.
Explain the concept of a 'beachhead market' and why it is important for a company launching a new product or service.
What are the main types of intellectual property, and what does each protect?
What are the main types of intellectual property, and what does each protect?
Why is registering a copyright with the National Library or the Intellectual Property Office (IPO) beneficial, even though copyright exists automatically upon creation?
Why is registering a copyright with the National Library or the Intellectual Property Office (IPO) beneficial, even though copyright exists automatically upon creation?
Describe the concept of 'fair use' in copyright law and list the four factors considered when determining fair use.
Describe the concept of 'fair use' in copyright law and list the four factors considered when determining fair use.
Explain the difference between 'economic rights' and 'moral rights' in copyright law, and provide an example of each.
Explain the difference between 'economic rights' and 'moral rights' in copyright law, and provide an example of each.
What are the key steps a business should take to protect its trademark and prevent trademark infringement?
What are the key steps a business should take to protect its trademark and prevent trademark infringement?
Explain the purpose and benefits of obtaining a patent for an invention.
Explain the purpose and benefits of obtaining a patent for an invention.
How does a trade secret differ from a patent, and what are the key characteristics that define a trade secret?
How does a trade secret differ from a patent, and what are the key characteristics that define a trade secret?
Describe the essential elements of a valid contract and illustrate these elements with an example.
Describe the essential elements of a valid contract and illustrate these elements with an example.
What is a 'boilerplate clause' in a contract, and why are such clauses important?
What is a 'boilerplate clause' in a contract, and why are such clauses important?
What is a 'non-disclosure agreement' (NDA), and what are the key elements typically included in such an agreement?
What is a 'non-disclosure agreement' (NDA), and what are the key elements typically included in such an agreement?
Differentiate between a 'mutual' and a 'non-mutual' non-disclosure agreement (NDA).
Differentiate between a 'mutual' and a 'non-mutual' non-disclosure agreement (NDA).
What is a 'non-compete agreement', and what are the main components that must be specified in such an agreement to make it enforceable?
What is a 'non-compete agreement', and what are the main components that must be specified in such an agreement to make it enforceable?
What are some of the advantages and disadvantages for employees pertaining to non-compete agreements?
What are some of the advantages and disadvantages for employees pertaining to non-compete agreements?
Flashcards
What is an Idea?
What is an Idea?
A mental representation or thought that arises in the mind, serving as a blueprint for actions, concepts, or solutions.
What is Innovation?
What is Innovation?
The process of translating an idea or invention into a good or service that creates value.
Incremental Innovation
Incremental Innovation
Incremental, gradual, and continuous improvements in existing concepts, products, processes, or services.
Disruptive Innovation
Disruptive Innovation
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What is Research?
What is Research?
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What is Development?
What is Development?
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Product Innovation
Product Innovation
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Process Innovation
Process Innovation
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Business Model Innovation
Business Model Innovation
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What is Value Proposition?
What is Value Proposition?
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What is a Feature?
What is a Feature?
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High Value-Adding
High Value-Adding
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Solution-Driven
Solution-Driven
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How is Value Calculated?
How is Value Calculated?
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What is the NABC Framework?
What is the NABC Framework?
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Who is a Customer?
Who is a Customer?
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Customer Needs
Customer Needs
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Customer Pain Points
Customer Pain Points
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Customer Demographics
Customer Demographics
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Market Research
Market Research
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Market Validation
Market Validation
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Decision Making Process
Decision Making Process
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Competitive Advantage
Competitive Advantage
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What is Intellectual Property?
What is Intellectual Property?
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What is Copyright?
What is Copyright?
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Study Notes
Innovations and Ideas
- An idea is a mental representation or thought
- Ideas can be the product of:
- Reasoning
- Imagination
- Observation
- Ideas serve as blueprints for actions, concepts, or solutions
- Examples of ideas include:
- Abstraction
- Intuition
- Serendipity
- Emotion
- Imagination
- Creative ideas
- Convergent & divergent thinking
- Critical thinking
- Heuristics
- Biases and fallacies
Forming Ideas
- Ideas are formed by:
- Observation and reflection
- Problem-solving
- Collaboration and discussion
- Imagination and creativity
- Research and experimentation
Innovation Defined
- Innovation translates an idea or invention into a good or service
- The goal of innovation is creating customer value
Innovative Matrix
- Categorizes innovation by technology application and market operation
Types of Innovation
- Incremental innovation: gradual improvements in existing concepts, products, processes, or services
- Disruptive innovation: creates a new value network, entering an existing or creating a new market
- Sustaining innovation: opposite of disruptive innovation, does not create new value networks
- Radical innovation: rare, shares characteristics with disruptive innovation, but significantly different
Research
- Research systematically investigates materials, sources, or subjects to establish facts and new conclusions
Development
- Applies knowledge gained through research to create new products, processes, or services
Translational Research
- Aims to translate basic science findings into practical applications for human health and well-being
Research and Development Considerations (Key Factors)
- Objective and outcome: intended goals of the R&D project
- Timing: R&D takes time
- Cost: R&D is expensive, especially upfront
- Risks: R&D involves risks and doesn't guarantee success
Effective Research and Development Benefits
- Improved product quality
- Faster time-to-market
- Cost savings
- Competitive advantage
Types of Innovation
- Product innovation: creates new or improved products, services, or processes
- Process innovation: improves production or delivery methods, techniques, or systems
- Business model innovation: reimagines how products are created, distributed, marketed, or sold
Organization Driven Innovation
- Generates new ideas, products, services, or processes
Market Driven Innovation
- Innovations, products, services, or strategies are inspired or guided by external market factors
Qualities of Market-Driven Ideas
- Customer-centric approach
- Market research and analysis
- Responsiveness to market dynamics
- Competitive benchmarking
Value Proposition
- Value proposition is a concise statement of benefits a company offers customers
Value Proposition Key Components
- Target Market: identifies specific customer group
- Needs and Pain Points: describes target market's specific problems, challenges, or desires
- Unique Benefits: outlines advantages, features, and benefits
- Value: explains how product or service addresses target market's needs and pain points
Types of Value Propositions
- Functional Value: focuses on product or service's functional benefits
- Emotional Value: focuses on the product or service's emotional benefits
- Economic Value: focuses on the product or service's economic benefits
Benefit vs Feature
- A benefit is not the product sold, or how it works (features)
- A feature is a characteristic or fact about a product, service, or company
Marketing Benefits
- Getting the world out
- Higher sales
- Company reputation
- Competition
High Value-Adding
- High value-adding means providing major benefits in a value proposition
- Competitive advantage
- Increased customer satisfaction
- Higher willingness to pay
- Stronger brand loyalty
- Better business growth
Solution-Driven or Efficiency Improvement
- Mindset focused on actively finding and implementing practical solutions to problems
Qualities of a Solution-Driven Approach
- Problem-solving focus
- Proactive attitude
- Collaborative effort
- Data-driven decision making
Solution-Driven Relation to Efficiency Improvement
- Streamlining processes
- Eliminating waste
- Automation
Solution Driven and Efficient Mindset Benefits
- Increased productivity
- Cost savings
- Enhanced innovation
- Improved customer satisfaction
Civil Engineering Applications
- Construction project management
- Material selection and usage
- Infrastructure maintenance and repair
- Site development and earthworks
- Disaster-resilient infrastructure
Value Calculation
- VALUE = BENEFITS/COST and calculates perceived value of product, service, or decision
Cost Considerations
- Direct costs
- Indirect costs
- Intangible costs
- Opportunity costs
- Cost of potential risks
NABC Framework
- Needs, Approach, Benefits per Cost, and Competition developed by SRI International helps craft value propositions
Needs Identification
- Successful value proposition starts with identifying a real and significant market need
Problem Understanding
- Understanding the core problem
- Identifying the target market
- Assessing current solutions and market trends
- Consequences of ignoring the problem
Approach Development
- Develop an effective and innovative approach to solve the problem after a need is established
- Creating a solution that works
- Developing a unique selling proposition (USP) and competitive differentiation
- Having an implementation strategy and scalability
- Focusing on customer adoption and market penetration
Benefits Per Cost Justification
- Demonstrate benefits that outweigh costs to justify adoption
- Show direct customer and user benefits
- Stakeholder benefits beyond customers
- Financial considerations and cost vs return
Market Competition Dynamics
- Every business competes with existing solutions, alternative approaches, and customer inertia
- Existing alternatives and substitutes
- Competitive advantage and market positioning
- Overcoming customer inertia
Customer Definition
- A customer is an individual or business purchasing another company's goods or services
Customer Types
- External customers are separate from business operations, interested in final goods/services
- Internal customers are integrated into business operations, existing as employees or functional groups
Customer Needs
- Customer needs trigger product or service purchases
Types of Customer Needs
- Value needs
- Service needs
Benefits of Knowing Customer Needs
- Better brand position
- Enhanced customer service
- Increased customer acquisition and profits
- Timely product and service updates to meet customer expectation
- 50% of customers will stay with a company if they anticipate their nneeds
Success in Anticipating Customers Needs
- Know your customers
- Be proactive
- Listening vs. anticipation
- Make customer success a priority
- Push innovation
- Ask for feedback
- Keep up with trends
- Go the extra mile
Customer Pain Points
- Service pain points: related to the customer's experience with a service
- Product pain points: issues with the product
- Process pain points: the customer's journey with a business
- Emotional pain points: customer's feelings when interacting with a brand
Identifying Customer Pain Points
- Customer surveys and feedback
- Social media monitoring
- Sales and support team insights
- Analytics and data
- Competitor analysis
Customer Pain Point Examples
- Long waiting times
- Poor customer services
- Complicated website navigation
- Product quality issues
- Inadequate product information
- Shipping delays
- Hidden fees
- Outdated technology
- Limited payment options
- Lack of personalization
Customer Demographics
- Customer demographics categorize consumer populations for marketing and product design
Common Customer Demographics
- Age
- Gender
- Ethnicity
- Geographic location
- Household income level
- Level of education
- Marital status
- Home ownership
- Occupation
- Employment status
- Number of children in household
- Hobbies
Social Media Data
- Social media is an important source of demographic data
Customer Demographic Importance
- Understanding customer needs
Customer Demographic Benefits
- Improved marketing campaigns
- Enhanced customer experience
- Better product development
- Stronger customer relationships
Characteristics to Consider
- Demographics
- Buying behavior
- Psychographics
- Needs and pain points
- Geographic location
- Customer lifetime value
- Communication preferences
Market Research
- Market research collects and analyzes information for industry, customer understanding, and trends
Types of Market Research
- Primary market research: collects first-hand data, providing current, specific, reliable insights
- Secondary market research: analyzes existing data, offering cost-effective insights into broader trends
Primary Market Research Methods
- Surveys & Questionnaires: gather customer preferences for targeted questions
- Interviews: one-on-one discussions to gain in-depth customer insights
- Focus Groups: gathers feedback on a product, service or concept
- Observation: study customer behavior in real-world environments
- Product Testing & Prototype Feedback: test early product versions
Secondary Market Research Methods
- Industry Reports & Market Studies: published research on market trends, consumer behavior, and forecasts
- Competitor Analysis: analyze competitors for pricing, marketing, strategies, and customer reviews
- Government & Trade Publications: uses data from organizations
- Online Data & Social Media Analytics: tracks customer engagement, reviews, discussions to understand consumer sentiment
Conducting Market Research
- Define the purpose
- Identify the target market
- Select research methods
- Collect data
- Analyze the data
- Make business decisions
- Test and validate
Market Validation
- Checks for customer interest and willingness to pay before launching a product or service
Market Validation Methods
- Moderated testing methods: direct interaction to collect qualitative data
- Unmoderated testing methods: no direct interaction
Decision-Making Process
- Making choices by identifying decision, gathering information, and assessing resolutions
Market Validation Example Studies
- Autodesk (Market Validation for BIM in Construction)
- Holcim (Sustainable Construction Market Validation)
- Megawide Construction (Market Validation for Prefabrication in the Philippines)
Decision-Making Process Steps
- Identify the decision
- Gather relevant information
- Identify alternatives
- Weigh the evidence
- Reviewing and evaluating the outcome
- Choose among alternatives
- Take action
Effects of Decision-Making
- Positive effects: solves problems efficiently, improves productivity, strengthens confidence, enhances adaptability
- Negative effects: leads to financial losses, creates conflicts, causes stress, results in missed opportunities
Decision-Making Benefits
- Improved efficiency
- Better risk management
- Increased accountability
- Enhanced teamwork
- Sustained growth
Consumer Decision Process
- Consumers follow basic steps when making purchase decisions
Consumer Decision Process Steps
- Problem recognition
- Information search
- Alternatives evaluation
- Purchase decision
Customer Profile Definition
- A detailed description of a specific customer segment
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