Ideas and Innovation

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Questions and Answers

What are the key differences between disruptive and sustaining innovation?

Disruptive innovation creates a new value network by entering an existing market or creating a new market, while sustaining innovation improves existing value networks.

Explain the concept of 'Value = Benefits/Cost' in the context of product development, and give an example.

Value is the perceived worth of a product or service, determined by the ratio of its benefits to its costs; a high benefit, low cost item has considerable value. Example: if a product is expensive but saves a company significant time, it may have high value.

Differentiate between 'Functional Value' and 'Emotional Value' in a value proposition, providing examples for each.

Functional value focuses on the practical benefits of a product (e.g., fuel efficiency of a car), while emotional value focuses on the emotional benefits (e.g., feeling of safety a car provides).

Describe how the NABC framework (Needs, Approach, Benefits per Cost, and Competition) contributes to crafting a strong value proposition.

<p>The NABC framework ensures a value proposition is built on identified needs, proposes a unique approach, justifies adoption with clear benefits relative to cost, and acknowledges the competitive landscape, ensuring a well-rounded and compelling message.</p> Signup and view all the answers

How can a company use the understanding of customer 'pain points' to improve their product or service offerings?

<p>By understanding customer pain points, a company can tailor product features, services, or customer support to directly address and alleviate these issues, leading to increased customer satisfaction and loyalty.</p> Signup and view all the answers

Explain why understanding customer demographics is important for businesses involved in marketing and product design.

<p>Customer demographics help businesses tailor marketing strategies to specific groups, which improves marketing campaign effectiveness. It also helps ensure product design meets the needs/preferences of the intended customer.</p> Signup and view all the answers

What differentiates primary market research from secondary market research, and when would each be most appropriate?

<p>Primary research involves collecting original data directly from potential customers (surveys &amp; interviews), while secondary research analyzes existing data (industry reports). Primary is best for specific, current insights; secondary for broad trends and cost-effective overviews.</p> Signup and view all the answers

Outline the key steps involved in conducting market research according to the provided text.

<p>The key steps are: 1) Define the purpose, 2) Identify the target market, 3) Select research methods, 4) Collect data, 5) Analyze the data, 6) Make business decisions, and 7) Test and validate.</p> Signup and view all the answers

How can a company effectively use a 'landing page' to test and validate a new product idea before its full launch?

<p>A landing page can gauge interest by showcasing the product, collecting user engagement metrics, and gathering key details. This is helpful for measuring user interest and validating the concept.</p> Signup and view all the answers

Describe the 'Decision Making Process' and why is each component important?

<p>The 'Decision Making Process' consists of identifying a decision, gathering relevant information, identifying alternatives, weighing the evidence, reviewing and evaluating the outcome, choosing among the alternatives, and taking action.</p> Signup and view all the answers

What are the key components that make up a customer profile, and why is each component important for a business?

<p>Key components include demographics (age, gender, etc.), psychographics (lifestyle, values), behavioral traits (purchasing patterns), and needs/pain points. Each provides insights for targeted marketing and product development.</p> Signup and view all the answers

Explain the concept of a 'beachhead market' and why it is important for a company launching a new product or service.

<p>A beachhead market is a small, well-defined segment where a company can establish a strong initial presence. It allows for efficient resource allocation, rapid market validation, and building a competitive advantage before scaling.</p> Signup and view all the answers

What are the main types of intellectual property, and what does each protect?

<p>Patents protect inventions, copyrights protect literary and artistic works, trademarks protect brand identifiers, industrial designs protect ornamental designs, geographical indications protect the origin of goods, and trade secrets protect confidential business information.</p> Signup and view all the answers

Why is registering a copyright with the National Library or the Intellectual Property Office (IPO) beneficial, even though copyright exists automatically upon creation?

<p>Registration provides legal proof of ownership, stronger enforcement rights against infringement, and easier licensing and transfer of rights, adding legal security and facilitates commercialization.</p> Signup and view all the answers

Describe the concept of 'fair use' in copyright law and list the four factors considered when determining fair use.

<p>Fair use allows limited use of copyrighted material without permission for purposes such as criticism, comment, news reporting, teaching, scholarship, or research. This is only valid for the purposes listed.</p> Signup and view all the answers

Explain the difference between 'economic rights' and 'moral rights' in copyright law, and provide an example of each.

<p>Economic rights allow the owner to profit from their work (e.g., selling copies), while moral rights protect the creator's reputation and integrity (e.g., right to be credited as the author).</p> Signup and view all the answers

What are the key steps a business should take to protect its trademark and prevent trademark infringement?

<p>A business should conduct a trademark search, register the trademark with the relevant authority, monitor for unauthorized use, and take legal action against infringers.</p> Signup and view all the answers

Explain the purpose and benefits of obtaining a patent for an invention.

<p>To encourage innovation by granting exclusive rights and to protect inventors from unauthorized replication of their work. This fosters technological advancement by incentivizing research and development.</p> Signup and view all the answers

How does a trade secret differ from a patent, and what are the key characteristics that define a trade secret?

<p>A trade secret is confidential business information not publicly known, while a patent is a publicly disclosed invention with exclusive rights. Trade secrets are characterized by commercial value, limited access, and active protection.</p> Signup and view all the answers

Describe the essential elements of a valid contract and illustrate these elements with an example.

<p>Essential elements include offer, acceptance, awareness, consideration, capacity, and legality. For example, a lease agreement involves an offer (landlord offers space), acceptance (tenant agrees), awareness (both understand terms), consideration (rent payment), capacity (both are legally competent), and legality (terms comply with laws).</p> Signup and view all the answers

What is a 'boilerplate clause' in a contract, and why are such clauses important?

<p>A boilerplate clause includes standard legal language to protect against unforeseen circumstances in the contract. These are important to provide clarity, establish governing law, and limit liability.</p> Signup and view all the answers

What is a 'non-disclosure agreement' (NDA), and what are the key elements typically included in such an agreement?

<p>A non-disclosure agreement is a legally binding contract that creates a confidentiality agreement between the parties. The key elements are: participants in the agreement, definition of confidential information, exclusions of confidentiality, appropriate uses of information, and time period.</p> Signup and view all the answers

Differentiate between a 'mutual' and a 'non-mutual' non-disclosure agreement (NDA).

<p>A mutual NDA involves all parties agreeing not to disclose sensitive information to others, while a non-mutual NDA only restricts one of the parties to the agreement.</p> Signup and view all the answers

What is a 'non-compete agreement', and what are the main components that must be specified in such an agreement to make it enforceable?

<p>A non-compete agreement is a legal agreement that specifies that an employee must not enter into competition with an employer after the employment period is over.</p> Signup and view all the answers

What are some of the advantages and disadvantages for employees pertaining to non-compete agreements?

<p>Advantages include ensuring the protection of secrets by current/former employees, and may give employees the right employer for the long run. Disadvantages may include decreasing the chances of employees to bargain, can increase waiting time before finding another company, andunknowing employees may be restricted.</p> Signup and view all the answers

Flashcards

What is an Idea?

A mental representation or thought that arises in the mind, serving as a blueprint for actions, concepts, or solutions.

What is Innovation?

The process of translating an idea or invention into a good or service that creates value.

Incremental Innovation

Incremental, gradual, and continuous improvements in existing concepts, products, processes, or services.

Disruptive Innovation

A concept, product, or service that creates a new value network or enters a new or existing market.

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What is Research?

Systematic investigation and study to establish facts and reach new conclusions.

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What is Development?

Applying knowledge gained through research to create new products, processes, or services.

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Product Innovation

New or improved products, services, or processes by a company or organization.

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Process Innovation

Improving methods, techniques, or systems used in production or delivery.

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Business Model Innovation

Reimagining the way products are created, distributed, marketed, or sold.

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What is Value Proposition?

A concise statement of benefits a company delivers to customers.

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What is a Feature?

Characteristics or facts about a product, service, or company.

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High Value-Adding

Providing major benefits that make a product or service stand out.

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Solution-Driven

A mindset focused on actively identifying and implementing practical solutions to problems.

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How is Value Calculated?

Calculating perceived value based on the relationship between benefits and costs.

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What is the NABC Framework?

Framework (Needs, Approach, Benefits, Competition) to craft value propositions.

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Who is a Customer?

An individual or business that purchases another company's goods or services.

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Customer Needs

Triggers that push people to buy a product or service.

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Customer Pain Points

Dissatisfaction or issues a customer experiences with a product or service.

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Customer Demographics

Categories of consumer populations useful for marketing and product design.

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Market Research

The systematic process of collecting and analyzing information to understand an industry and its customers.

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Market Validation

Testing whether customers are interested and willing to pay before launching a product.

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Decision Making Process

The process of making choices by gathering information and assessing resolutions.

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Competitive Advantage

What sets a business apart from its competitors.

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What is Intellectual Property?

Patents, Trademarks, Copyrights, and Trade Secrets.

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What is Copyright?

Legal rights granted to authors, creators, and owners of literary, artistic, and intellectual properties.

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Study Notes

Innovations and Ideas

  • An idea is a mental representation or thought
  • Ideas can be the product of:
    • Reasoning
    • Imagination
    • Observation
  • Ideas serve as blueprints for actions, concepts, or solutions
  • Examples of ideas include:
    • Abstraction
    • Intuition
    • Serendipity
    • Emotion
    • Imagination
    • Creative ideas
    • Convergent & divergent thinking
    • Critical thinking
    • Heuristics
    • Biases and fallacies

Forming Ideas

  • Ideas are formed by:
    • Observation and reflection
    • Problem-solving
    • Collaboration and discussion
    • Imagination and creativity
    • Research and experimentation

Innovation Defined

  • Innovation translates an idea or invention into a good or service
  • The goal of innovation is creating customer value

Innovative Matrix

  • Categorizes innovation by technology application and market operation

Types of Innovation

  • Incremental innovation: gradual improvements in existing concepts, products, processes, or services
  • Disruptive innovation: creates a new value network, entering an existing or creating a new market
  • Sustaining innovation: opposite of disruptive innovation, does not create new value networks
  • Radical innovation: rare, shares characteristics with disruptive innovation, but significantly different

Research

  • Research systematically investigates materials, sources, or subjects to establish facts and new conclusions

Development

  • Applies knowledge gained through research to create new products, processes, or services

Translational Research

  • Aims to translate basic science findings into practical applications for human health and well-being

Research and Development Considerations (Key Factors)

  • Objective and outcome: intended goals of the R&D project
  • Timing: R&D takes time
  • Cost: R&D is expensive, especially upfront
  • Risks: R&D involves risks and doesn't guarantee success

Effective Research and Development Benefits

  • Improved product quality
  • Faster time-to-market
  • Cost savings
  • Competitive advantage

Types of Innovation

  • Product innovation: creates new or improved products, services, or processes
  • Process innovation: improves production or delivery methods, techniques, or systems
  • Business model innovation: reimagines how products are created, distributed, marketed, or sold

Organization Driven Innovation

  • Generates new ideas, products, services, or processes

Market Driven Innovation

  • Innovations, products, services, or strategies are inspired or guided by external market factors

Qualities of Market-Driven Ideas

  • Customer-centric approach
  • Market research and analysis
  • Responsiveness to market dynamics
  • Competitive benchmarking

Value Proposition

  • Value proposition is a concise statement of benefits a company offers customers

Value Proposition Key Components

  • Target Market: identifies specific customer group
  • Needs and Pain Points: describes target market's specific problems, challenges, or desires
  • Unique Benefits: outlines advantages, features, and benefits
  • Value: explains how product or service addresses target market's needs and pain points

Types of Value Propositions

  • Functional Value: focuses on product or service's functional benefits
  • Emotional Value: focuses on the product or service's emotional benefits
  • Economic Value: focuses on the product or service's economic benefits

Benefit vs Feature

  • A benefit is not the product sold, or how it works (features)
  • A feature is a characteristic or fact about a product, service, or company

Marketing Benefits

  • Getting the world out
  • Higher sales
  • Company reputation
  • Competition

High Value-Adding

  • High value-adding means providing major benefits in a value proposition
  • Competitive advantage
  • Increased customer satisfaction
  • Higher willingness to pay
  • Stronger brand loyalty
  • Better business growth

Solution-Driven or Efficiency Improvement

  • Mindset focused on actively finding and implementing practical solutions to problems

Qualities of a Solution-Driven Approach

  • Problem-solving focus
  • Proactive attitude
  • Collaborative effort
  • Data-driven decision making

Solution-Driven Relation to Efficiency Improvement

  • Streamlining processes
  • Eliminating waste
  • Automation

Solution Driven and Efficient Mindset Benefits

  • Increased productivity
  • Cost savings
  • Enhanced innovation
  • Improved customer satisfaction

Civil Engineering Applications

  • Construction project management
  • Material selection and usage
  • Infrastructure maintenance and repair
  • Site development and earthworks
  • Disaster-resilient infrastructure

Value Calculation

  • VALUE = BENEFITS/COST and calculates perceived value of product, service, or decision

Cost Considerations

  • Direct costs
  • Indirect costs
  • Intangible costs
  • Opportunity costs
  • Cost of potential risks

NABC Framework

  • Needs, Approach, Benefits per Cost, and Competition developed by SRI International helps craft value propositions

Needs Identification

  • Successful value proposition starts with identifying a real and significant market need

Problem Understanding

  • Understanding the core problem
  • Identifying the target market
  • Assessing current solutions and market trends
  • Consequences of ignoring the problem

Approach Development

  • Develop an effective and innovative approach to solve the problem after a need is established
  • Creating a solution that works
  • Developing a unique selling proposition (USP) and competitive differentiation
  • Having an implementation strategy and scalability
  • Focusing on customer adoption and market penetration

Benefits Per Cost Justification

  • Demonstrate benefits that outweigh costs to justify adoption
  • Show direct customer and user benefits
  • Stakeholder benefits beyond customers
  • Financial considerations and cost vs return

Market Competition Dynamics

  • Every business competes with existing solutions, alternative approaches, and customer inertia
  • Existing alternatives and substitutes
  • Competitive advantage and market positioning
  • Overcoming customer inertia

Customer Definition

  • A customer is an individual or business purchasing another company's goods or services

Customer Types

  • External customers are separate from business operations, interested in final goods/services
  • Internal customers are integrated into business operations, existing as employees or functional groups

Customer Needs

  • Customer needs trigger product or service purchases

Types of Customer Needs

  • Value needs
  • Service needs

Benefits of Knowing Customer Needs

  • Better brand position
  • Enhanced customer service
  • Increased customer acquisition and profits
  • Timely product and service updates to meet customer expectation
  • 50% of customers will stay with a company if they anticipate their nneeds

Success in Anticipating Customers Needs

  • Know your customers
  • Be proactive
  • Listening vs. anticipation
  • Make customer success a priority
  • Push innovation
  • Ask for feedback
  • Keep up with trends
  • Go the extra mile

Customer Pain Points

  • Service pain points: related to the customer's experience with a service
  • Product pain points: issues with the product
  • Process pain points: the customer's journey with a business
  • Emotional pain points: customer's feelings when interacting with a brand

Identifying Customer Pain Points

  • Customer surveys and feedback
  • Social media monitoring
  • Sales and support team insights
  • Analytics and data
  • Competitor analysis

Customer Pain Point Examples

  • Long waiting times
  • Poor customer services
  • Complicated website navigation
  • Product quality issues
  • Inadequate product information
  • Shipping delays
  • Hidden fees
  • Outdated technology
  • Limited payment options
  • Lack of personalization

Customer Demographics

  • Customer demographics categorize consumer populations for marketing and product design

Common Customer Demographics

  • Age
  • Gender
  • Ethnicity
  • Geographic location
  • Household income level
  • Level of education
  • Marital status
  • Home ownership
  • Occupation
  • Employment status
  • Number of children in household
  • Hobbies

Social Media Data

  • Social media is an important source of demographic data

Customer Demographic Importance

  • Understanding customer needs

Customer Demographic Benefits

  • Improved marketing campaigns
  • Enhanced customer experience
  • Better product development
  • Stronger customer relationships

Characteristics to Consider

  • Demographics
  • Buying behavior
  • Psychographics
  • Needs and pain points
  • Geographic location
  • Customer lifetime value
  • Communication preferences

Market Research

  • Market research collects and analyzes information for industry, customer understanding, and trends

Types of Market Research

  • Primary market research: collects first-hand data, providing current, specific, reliable insights
  • Secondary market research: analyzes existing data, offering cost-effective insights into broader trends

Primary Market Research Methods

  • Surveys & Questionnaires: gather customer preferences for targeted questions
  • Interviews: one-on-one discussions to gain in-depth customer insights
  • Focus Groups: gathers feedback on a product, service or concept
  • Observation: study customer behavior in real-world environments
  • Product Testing & Prototype Feedback: test early product versions

Secondary Market Research Methods

  • Industry Reports & Market Studies: published research on market trends, consumer behavior, and forecasts
  • Competitor Analysis: analyze competitors for pricing, marketing, strategies, and customer reviews
  • Government & Trade Publications: uses data from organizations
  • Online Data & Social Media Analytics: tracks customer engagement, reviews, discussions to understand consumer sentiment

Conducting Market Research

  • Define the purpose
  • Identify the target market
  • Select research methods
  • Collect data
  • Analyze the data
  • Make business decisions
  • Test and validate

Market Validation

  • Checks for customer interest and willingness to pay before launching a product or service

Market Validation Methods

  • Moderated testing methods: direct interaction to collect qualitative data
  • Unmoderated testing methods: no direct interaction

Decision-Making Process

  • Making choices by identifying decision, gathering information, and assessing resolutions

Market Validation Example Studies

  • Autodesk (Market Validation for BIM in Construction)
  • Holcim (Sustainable Construction Market Validation)
  • Megawide Construction (Market Validation for Prefabrication in the Philippines)

Decision-Making Process Steps

  1. Identify the decision
  2. Gather relevant information
  3. Identify alternatives
  4. Weigh the evidence
  5. Reviewing and evaluating the outcome
  6. Choose among alternatives
  7. Take action

Effects of Decision-Making

  • Positive effects: solves problems efficiently, improves productivity, strengthens confidence, enhances adaptability
  • Negative effects: leads to financial losses, creates conflicts, causes stress, results in missed opportunities

Decision-Making Benefits

  • Improved efficiency
  • Better risk management
  • Increased accountability
  • Enhanced teamwork
  • Sustained growth

Consumer Decision Process

  • Consumers follow basic steps when making purchase decisions

Consumer Decision Process Steps

  1. Problem recognition
  2. Information search
  3. Alternatives evaluation
  4. Purchase decision

Customer Profile Definition

  • A detailed description of a specific customer segment

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