Questions and Answers
Nurses, physicians and other professionals working in a healthcare facility are _____ customers of CS.
Internal
An activity designed to identify and resolve work task-related problems is called _________.
Process improvement
The consistent delivery of products and services according to established standards is called ______.
Quality
The _____ must be the center of every quality concern.
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A process that looks backwards at an event to help prevent it from reoccurring is called a ________ __________ ________.
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The quality process that uses DMADV/DMAIC to improve processes is called _______ _______.
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_________ __________ is an international standard used by participating organizations to help assure that they consistently deliver quality services and products.
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The act of granting authority to employees to make decisions within their areas of responsibility is called ______.
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A series of work activities which produce a product or services is called a ________ ______.
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An unexpected occurrence involving death, serious physical or psychological injury or the risk thereof is called a ____________________.
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Study Notes
Quality Assurance in Healthcare
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Internal Customers: Nurses, physicians, and other healthcare professionals are classified as internal customers of Central Sterilization (CS).
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Process Improvement: This term refers to activities aimed at identifying and resolving problems related to work tasks within healthcare facilities.
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Quality Definition: Quality refers to the consistent delivery of products and services that meet established standards in healthcare environments.
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Patient-Centric Focus: The patient is the primary concern in every aspect of quality assurance practices.
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Root Cause Analysis: A retrospective process that examines events to prevent future occurrences of similar issues is termed root cause analysis.
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Six Sigma Methodology: This quality improvement approach employs techniques like DMADV (Define, Measure, Analyze, Design, Verify) and DMAIC (Define, Measure, Analyze, Improve, Control) to enhance processes.
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ISO 9000 Certification: An international standard that assists organizations in consistently providing quality services and products, which is essential for maintaining healthcare quality standards.
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Empowerment in Healthcare: Granting authority to employees to make decisions relevant to their responsibilities is known as empowerment, fostering a sense of ownership and accountability.
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Work Process Definition: A work process is defined as a sequence of activities aimed at producing a product or service in the healthcare setting.
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Sentinel Events: Incidents that result in death, serious injury, or significant risk thereof are classified as sentinel events, signaling critical areas needing attention for safety and quality assurance.
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Description
Test your knowledge on Quality Assurance concepts from the IAHCSMM 8th Edition, Chapter 18. This quiz covers key terms and definitions relevant to internal customers and process improvement in healthcare settings. Enhance your understanding of quality assurance practices critical for success in the field.
