Human Resources Chapters 1-4 Flashcards

The responsibility of the firm to act in the best interests of the people and communities affected by its activities.

Planned elimination of jobs.

The process of dismissing employees who are then hired by a leasing company and contracting with that company to lease back the employees.

<p>The trend toward opening up foreign markets to international trade and investment.</p> Signup and view all the answers

<p>The knowledge, skills, and capabilities of individuals that have economic value to an organization.</p> Signup and view all the answers

<p>Provides current and accurate data for purposes of control and decision-making.</p> Signup and view all the answers

<p>The process of managing human talent to achieve an organization's objectives.</p> Signup and view all the answers

<p>Workers whose responsibilities extend beyond the physical execution of work to include planning, decision-making, and problem-solving.</p> Signup and view all the answers

<p>Being aware of characteristics common to employees while managing employees as individuals.</p> Signup and view all the answers

<p>The business practice of sending jobs to other countries.</p> Signup and view all the answers

<p>Contracting outside the organization to have work done that formerly was done by internal employees.</p> Signup and view all the answers

<p>Change initiated to take advantage of targeted opportunities.</p> Signup and view all the answers

<p>Change that occurs after external forces have already affected performances.</p> Signup and view all the answers

<p>Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in costs, quality, service, and speed.</p> Signup and view all the answers

<p>A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.</p> Signup and view all the answers

<p>Understanding customer needs, doing things right the first time, and striving for continuous improvement.</p> Signup and view all the answers

<p>A measurement framework that helps managers translate strategic goals into operational objectives.</p> Signup and view all the answers

<p>The process of measuring one's own services and practices against the recognized leaders to identify areas for improvement.</p> Signup and view all the answers

<p>Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers.</p> Signup and view all the answers

<p>The strong and enduring beliefs and principles that the company uses as a foundation for its decisions.</p> Signup and view all the answers

<p>Audits of the culture and quality of work life in an organization.</p> Signup and view all the answers

<p>Systematic monitoring of the major external forces influencing the organization.</p> Signup and view all the answers

<p>The process of anticipating and providing for the movement of people into, within, and out of an organization.</p> Signup and view all the answers

<p>The opinions (judgments) of supervisors, department managers, experts, or others knowledgeable about the organization's future employment needs.</p> Signup and view all the answers

<p>A method for tracking the pattern of employee movements through various jobs.</p> Signup and view all the answers

<p>The basic purpose of the organization as well as its scope of operations.</p> Signup and view all the answers

<p>The capacity of the organization to act and change in pursuit of sustainable competitive advantage.</p> Signup and view all the answers

<p>Listings of current jobholders and people who are potential replacements if an opening occurs.</p> Signup and view all the answers

<p>Files of personnel education, experience, interests, skills, and so on that allow managers to quickly match job openings with employee backgrounds.</p> Signup and view all the answers

<p>Graphic representations of all organizational jobs, along with the numbers of employees currently in those jobs.</p> Signup and view all the answers