Human Resource Management Chapter 11

Questions and Answers

Which of the following are important functions performed by human resource managers? (Select all that apply)

Recruitment and selection (correct)

Training and development (correct)

Marketing strategy

Developing compensation system (correct)

An employee who works on recruiting, selecting, training, motivating, and developing a workforce is called a?

Human resource manager

Changes in the ____ have affected traditional human resources management practices.

laws

What challenges do human resource managers face due to the shift from traditional manufacturing industries?

Recognize that a company's people are its ultimate resource; re-train workers for more challenging jobs Signup and view all the answers

Why is human resource management critical to organizational success?

It is an organization's people who have the creative ideas to keep it competitive; finding qualified employees has become more difficult Signup and view all the answers

Identify some of the challenges in human resource management.

Increase in overseas labor pools; Retirement of baby boomers; shifts in employee attitudes toward work Signup and view all the answers

Human resource managers ensure that HR functions comply with legal requirements.

True Signup and view all the answers

What is one challenge for human resource managers today?

A shortage of workers in areas such as computer technology Signup and view all the answers

In the US, legislation and legal decisions in the ____ have greatly affected human resource management.

courts Signup and view all the answers

The National Labor Relations Act of 1935 established _____ bargaining.

collective Signup and view all the answers

The Fair Labor Standards Act of 1938 established a _____ wage.

minimum Signup and view all the answers

The Manpower Development and Training Act of 1962 provided for the training of ____ workers.

unemployed Signup and view all the answers

The Equal Pay Act of 1963 states that men and women doing ____ jobs must be paid the same wages.

equal Signup and view all the answers

The Civil Rights Act of 1964 made it illegal to discriminate against certain groups called:

protected classes Signup and view all the answers

The Age Discrimination in Employment Act of 1967 outlawed practices that ___ against people 40 and above.

discriminate Signup and view all the answers

The Occupational Safety and Health Act of 1970 regulates the exposure of employees to ____ substances.

hazardous Signup and view all the answers

What does the Equal Employment Opportunity Act authorize the EEOC to do?

Set guidelines for employers' administration of EEO Signup and view all the answers

The federal law that provides funds for the unemployed to learn new job skills is called?

Comprehensive Employment and Training Act of 1973 Signup and view all the answers

What does ERISA regulate?

Company retirement plans Signup and view all the answers

The federal law requiring employers to verify employment eligibility of new hires is the?

Immigration Reform and Control Act of 1986 Signup and view all the answers

The Civil Rights Act of 1991 extends the right to jury trial and ____ damages to victims of discrimination.

punitive Signup and view all the answers

How did the Equal Employment Opportunity Act of 1972 strengthen the EEOC?

Giving it broad powers to enforce Title VII; mandating specific record-keeping procedures; issuing guidelines for employer conduct Signup and view all the answers

What is the controversial policy enforced by the EEOC to remedy past discrimination?

Affirmative action Signup and view all the answers

The ADA of 2008 adds new disabilities such as ____ to its coverage.

cancer; epilepsy; heart disease Signup and view all the answers

The Age Discrimination in Employment Act outlaws ____ retirement.

mandatory Signup and view all the answers

What information should a human resource inventory include?

Language spoken; demographics such as age and education level; specialized skills Signup and view all the answers

What changes in the US workforce present challenges for human resource managers?

Increased concern over health care benefits; more single-parent homes; employees who want leisure time Signup and view all the answers

Human resources professionals ensure compliance with laws regulating safety and discrimination.

True Signup and view all the answers

Why did the federal government regulate human resource decisions?

Businesses did not exercise fair labor practices voluntarily Signup and view all the answers

What law establishes the right to collective bargaining and limits management interference?

National Labor Relations Act of 1935 Signup and view all the answers

What was the most controversial policy enforced by the EEOC?

Affirmative action Signup and view all the answers

One response of the 2008 Americans with Disabilities Amendments Act was to?

Overturn Supreme Court rulings that reduced protections Signup and view all the answers

An important provision of the Age Discrimination in Employment Act is:

Enforcement by the EEOC; protection of workers over 40 from discrimination in hiring; protection of job applicants and workers over 40 from discrimination in employment Signup and view all the answers

What must companies that use job-sharing plans do regarding fringe benefits?

Prorate Signup and view all the answers

What is networking in the context of HR?

The process of establishing and maintaining contacts with key managers to serve as informal development systems. Signup and view all the answers

Why is it important to prepare interviewers for the interview process?

Missteps and illegal questions can lead to lawsuits based on anti-discrimination laws. Signup and view all the answers

An advantage of hiring contingent workers is that they reduce costs; they receive _____ benefits than permanent workers.

fewer Signup and view all the answers

What are examples of fringe benefits that provide additional compensation to employees?

Sick days; paid vacation; life insurance Signup and view all the answers

All of the following are functions of human resource management EXCEPT material resource planning.

True Signup and view all the answers

What challenge will HRM face in the coming years due to economic changes?

A shortage of skilled labor in certain industries Signup and view all the answers

HRM has evolved over the past few decades. Which statement best describes the new role of HRM?

HR managers work together with departmental supervisors and top management in dealing with one of a business's most important assets - its people. Signup and view all the answers

Which statement about HRM challenges is the most accurate?

Younger workers are often less loyal to their employers than those in previous generations, so employee retention is an increasing challenge for HRM. Signup and view all the answers

What protects older workers from age discrimination in hiring, promotions, and benefits?

Age Discrimination in Employment Act (ADEA) Signup and view all the answers

What is a policy that seeks to counter past discrimination through active measures?

Affirmative action Signup and view all the answers

What is the process that results in two written job statements detailing responsibilities and required qualifications?

Job analysis Signup and view all the answers

What educational requirement is commonly requested for tenure-track faculty at four-year universities?

Ph.D. Signup and view all the answers

What are good sources that can be used in recruiting efforts?

Advertisements, employment agencies, college placement offices, online resume-posting services, and industry referrals Signup and view all the answers

Which recruiting method would Quincy be least likely to use for hiring new engineers?

Employee transfers Signup and view all the answers

One advantage a small business has in recruiting top talent is the ability to offer employees?

More responsibility and authority in a shorter time period. Signup and view all the answers

All of the following are reasons to use contingent workers EXCEPT reducing training needs.

True Signup and view all the answers

All of the following are steps in the selection process EXCEPT conducting an employment analysis.

True Signup and view all the answers

Workers without the expectation of steady, full-time employment are called ___ workers.

contingent Signup and view all the answers

During the probationary period, what opportunity do the employer and employee have?

To decide if the new hire is a good 'fit'. Signup and view all the answers

In hiring qualified candidates, what should the fire department do?

Require all candidates to take the test regardless of their gender or disabilities. Signup and view all the answers

What program do most union electricians enroll in to combine training with classes?

Apprentice Signup and view all the answers

What training method does Serena use to practice piloting in simulated conditions?

Job simulation Signup and view all the answers

What describes the first step in the performance appraisal process?

Effective parameters for judging employee performance are established in accordance with all laws and regulations. Signup and view all the answers

What is one of the most difficult steps in effective performance appraisal?

Establishing performance standards that are reasonable, understandable, and measurable. Signup and view all the answers

All of the following are important reasons for developing an effective compensation and benefits program EXCEPT rewarding all employees equally regardless of their contribution.

True Signup and view all the answers

What is a pay system based on the number of units produced called?

A piecework system Signup and view all the answers

An effective method of compensating teams may be?

Skill-based pay Signup and view all the answers

What is the plan that allows employees some flexibility in their work hours?

Flextime Signup and view all the answers

What can a firm do to reduce office costs and absenteeism?

Allow telecommuting where possible Signup and view all the answers

At Methodist Hospital, what is the type of shift schedule nurses work?

A compressed workweek Signup and view all the answers

What is a trend in today's organizations due to a flatter corporate structure?

Workers transfer to new positions within the company rather than moving up Signup and view all the answers

Why do firms implement a policy of holding exit interviews?

To determine the reasons for voluntary termination Signup and view all the answers

One reason promotions are less common in many organizations today is that?

Many companies have a flatter organization structure, which leads to fewer opportunities for promotion. Signup and view all the answers

What was created by the Civil Rights Act of 1964?

Equal Employment Opportunity Commission Signup and view all the answers

What law provides the right to a jury trial and punitive damages for victims of discrimination?

Civil Rights Act of 1991 Signup and view all the answers

How did the EEOA strengthen the EEOC?

Gave the EEOC broader powers to issue guidelines and mandate record keeping procedures. Signup and view all the answers

What does Patagonia require from employees in specific roles related to their products?

Active participation in the sport they design products for. Signup and view all the answers

Patagonia faces challenges such as a declining US population.

False Signup and view all the answers

Study Notes

Human Resource Management Essentials

Human resource managers handle vital functions such as training, compensation development, recruitment, and selection to align workforce capabilities with organizational goals.
A human resource manager plays a critical role in managing recruitment, selection, and training of employees to enhance performance and motivation.

Legal and Economic Influences

Changes in laws, driven by government actions, significantly influence traditional human resource management practices.
The transition from manufacturing to high-tech and service industries requires HR managers to focus on workforce retraining and recognition of employees as the organization's most vital resource.

Workforce Dynamics

HRM is crucial for organizational success, as creative and skilled personnel are essential for maintaining competitive advantage.
Current workforce challenges include increasing overseas labor pools, the retirement of baby boomers, and evolving employee attitudes toward work-life balance.

Legal Framework for HRM

Legislation, including the National Labor Relations Act and Fair Labor Standards Act, shapes HR practices and ensures regulatory compliance.
The Equal Pay Act guarantees equal pay for equal work, while the Civil Rights Act of 1964 prohibits discrimination against protected classes.

Disability and Age Discrimination Acts

The Americans with Disabilities Act (ADA) has been updated to include more conditions like cancer and heart disease, enhancing protections against discrimination.
The Age Discrimination in Employment Act protects older employees from mandatory retirement and discrimination based on age.

Human Resource Planning and Recruitment

A human resource inventory should encompass employees' demographics, language skills, and specialized capabilities.
Effective recruitment strategies utilize various external sources, such as advertisements and employment agencies.

Performance Management

Performance appraisals require the establishment of reasonable standards for evaluating employee performance, and ensuring compliance with laws is a critical step.
Exit interviews serve as a means to identify reasons behind employee turnover, guiding improvements in retention strategies.

Compensation and Benefits

Competitive compensation and benefits programs are crucial for attracting and retaining talent; effective strategies include piecework and skill-based pay.
Flexible work arrangements, such as flextime and compressed workweeks, can enhance employee satisfaction and productivity.

Affirmative Action and Equal Opportunity

Affirmative action policies aim to address past discrimination, while reverse discrimination compensates majority class exclusions to level the playing field.
The Equal Employment Opportunity Commission (EEOC) was established to enforce anti-discrimination laws and ensure fair employment practices.

Future Trends in HRM

HRM must adapt to challenges like globalization and a shrinking skilled labor pool as the economy evolves.
Younger generations exhibit less loyalty to employers, prompting HR to innovate retention strategies and enhance workplace culture.

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Description

This quiz focuses on key concepts from Chapter 11 of Human Resource Management. It covers the vital functions performed by human resource managers, including training, recruitment, and employee development. Test your knowledge of these essential HR roles and responsibilities.