HR Management and Leadership Styles Quiz

A sales approach where representatives meet clients in person to build relationships, negotiate, and close deals.

The practice of excessively raising prices on essential goods during emergencies or shortages. Often considered unethical and sometimes illegal.

Formal rules that govern marketing practices. Ensure fairness, transparency, and compliance in advertising, consumer protection, and product labeling.

A document outlining an organization's principles, values, and standards of conduct. It guides employee behavior and decision-making.

Applying ethical principles to business practices. Focuses on fairness, integrity, and social responsibility in operations and decision-making.

A non-profit organization that helps consumers find trustworthy businesses by providing reviews, ratings, and dispute resolution services.

The act of reporting unethical, illegal, or unsafe practices within an organization to internal authorities or external bodies.

Moral principles governing behavior in market transactions. Emphasizes fairness, transparency, and responsibility in business practices.

The process of attracting, hiring, and retaining qualified candidates to fulfill the organization's workforce needs. It involves understanding the company's requirements and using various recruiting strategies to find and select the best talent.

Providing employees with training and development opportunities. This helps employees acquire the necessary skills and knowledge for their roles, fostering career growth and enhancing performance.

Assessing and managing employee performance to ensure alignment with organizational goals. This includes feedback, appraisals, and goal setting to support individual and team performance.

Designing and managing salary structures, bonuses, and benefits to attract and retain employees while ensuring fairness and compliance with regulations.

A leadership style characterized by unilateral decision-making, with minimal input from others. This style is directive and controlling, where the leader takes full responsibility for decisions.

A leadership style that encourages participation from team members in decision-making. It fosters collaboration and group input, empowering team members to contribute.

A leadership style that inspires and motivates employees to achieve their full potential and drive change within the organization. It focuses on vision, growth, and empowering team members.

A leadership style that allows team members to make decisions with minimal interference. It works well with highly skilled and self-motivated teams where trust and autonomy are valued.

Purchases made spontaneously, often influenced by emotions, convenience, or promotions.

Each product has a unique brand name, separate from the parent company or other products. This minimizes risk.

All products use the same brand name. It leverages the parent brand's reputation and saves marketing costs.

Two or more brands collaborate to create a product or marketing campaign.

Retailers create their own brands, typically sold exclusively in their stores. It offers cost-effective alternatives to national brands.

Low involvement from customers, high chance of switching brands.

Improves brand recognition and trust, makes branding and marketing cost-effective.

Creates innovation and buzz, expands market reach for both brands.

The benefit a company provides by making it easier for consumers to access goods or services. This could involve offering flexible payment plans, convenient delivery options, or simplified purchase procedures.

The value added by providing information to help consumers make informed purchase decisions. This includes clear product descriptions, reviews, comparisons, and any relevant information about the product or service.

This basic economic law describes how producers react to changes in price. As the price of a good or service increases, producers are more likely to supply more of it, aiming for higher profits. Conversely, when the price drops, they may produce less as profits decrease.

This economic law describes how consumers react to changes in price. When the price of a good or service rises, consumers are less likely to purchase it, as they may consider it too expensive. Conversely, when the price decreases, more people might be interested in buying it.

Gathering, analyzing, and interpreting data about customer preferences, competitors, and the overall market. This helps businesses make smart decisions about their products, marketing strategies, and pricing.

The process of designing, developing, and managing products or services to meet customer needs and wants. This includes decisions about product features, branding, packaging, and any improvements over time.

Setting the price for a product or service based on factors like cost, competition, and perceived value. This involves finding the right balance to maximize profit while remaining attractive to consumers.

Involves creating and managing the channels through which goods or services reach consumers. This could include physical stores, online platforms, distribution networks, and any other methods to ensure products get to customers efficiently.

Consumers deeply involved in the purchase process and perceive significant differences between brands. Occurs with expensive, infrequent, or risky purchases.

Consumers highly involved in the purchase but see very little difference between brands. They want to avoid regret after buying.

Consumers have low involvement and see little difference between brands. They buy things routinely without much thought.

Consumers have low involvement but see significant differences between brands. They switch brands for variety, not dissatisfaction.

Occurs when a product enters the market and faces limited competition. The focus is on building brand awareness.

The product gains popularity and faces increasing competition. Companies focus on building sales and market share.

The product reaches its peak, competition is fierce, and companies focus on maintaining market share. It's a more mature product life cycle stage.

The product's popularity declines, competition shrinks, and companies must adapt or exit the market. This stage is marked by a declining market share.

The overall outside appearance of the store, including its architecture, signage, lighting, and surroundings. It's designed to attract customers' attention and create a welcoming environment.

The section of the store that faces the street, including the windows, entryway, and display areas. It's designed to showcase products or promotions to entice passersby.

The internal arrangement of merchandise, fixtures, aisles, and areas within the store. It's designed to create a smooth shopping experience, guide customer flow, and maximize product visibility.

A layout with no defined paths, allowing customers to explore the store freely. It encourages browsing and spontaneous purchases.

A structured layout with long, straight aisles that form a grid, guiding customers through the store in a predictable path. It's efficient for space and easy product categorization.

A layout where the path forms a loop or circular route, leading customers around the store and encouraging them to pass through all areas. It helps increase exposure to all products.

A layout using an open area to display merchandise and provide a feeling of openness and spaciousness. It's often appropriate for stores with a limited selection of higher priced items.

A layout that arranges merchandise based on customer behavior and demographics. It often reflects trends and customer preferences, and is used to increase sales and improve the shopping experience.