7 Questions
What are the required fields for saving or assigning a Call Ticket?
Provider Pin, Source, Caller Type, Category, and Call Type
How can you assign a ticket to another user or department?
By selecting the Assignment tab, choosing a group and contact, and entering notes
When is the Resolution field required?
When changing the status of a Call Ticket to closed
How can you view the Call Ticket history?
By navigating the left navigation bar
What are the different types of calls included in the Provider Relations Use ONLY category?
Fee Negotiation, Provider Education and Training, and Utilization Management Follow-Up
How can you create a new HEAT ticket?
By clicking on File and selecting New Call Record
When will the Detail and Assignment tabs move from (0) to (1)?
When additional information is required based on call type selection
Study Notes
- HEAT tickets can be created using Ctrl N or by clicking on File and selecting New Call Record.
- To move to the provider side, start a new Call Ticket and select the Govt or Comm provider line item.
- Required fields for saving a Call Ticket or assigning it to a new group include Provider Pin, Source, Caller Type, Category, and Call Type.
- The Resolution field is only required when changing the status of a Call Ticket to closed.
- The Detail and Assignment tabs will only move from (0) to (1) if additional information is required based on call type selection.
- Provider Relations Use ONLY category includes various types of calls such as Fee Negotiation, Provider Education and Training, and Utilization Management Follow-Up.
- Tickets can be assigned to another user or department by selecting the Assignment tab, choosing a group and contact, and entering notes.
- The Navy Blue Call Information banner provides quick fill-ins or shortcuts specific to certain call types.
- Call Ticket history can be viewed using the navigation bar on the left and attachments can be added using the blue + yellow paper clip or by drag and drop.
- HEAT Navigation Tips include using the green browser arrows to view multiple assignments on one ticket.
Test your knowledge on HEAT ticket creation and management with this informative quiz! Learn about the required fields for saving a call ticket, how to move to the provider side, and how to assign tickets to other users or departments. Brush up on useful tips for HEAT navigation and explore features like quick fill-ins and viewing call ticket history. This quiz is perfect for anyone looking to improve their efficiency and accuracy when using HEAT.
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