Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
What does Datagamz offer?
What does Datagamz offer?
- Video streaming platforms for personalized performance improvement
- Social media platforms for personalized performance improvement
- Gamification platforms for personalized performance improvement (correct)
- E-commerce platforms for personalized performance improvement
What elements does the platform use to improve productivity?
What elements does the platform use to improve productivity?
- Surveys, forms, and quizzes
- Articles, blogs, and whitepapers
- Badges, quests, and challenges (correct)
- Videos, podcasts, and webinars
What does the supervisor performance dashboard provide?
What does the supervisor performance dashboard provide?
- Pre-built contact center-centric reports
- Engaging visualizations to focus on performance behaviors
- Real-time and historical dashboards to identify areas of focus (correct)
- Deep performance and behavior analytics
Flashcards are hidden until you start studying
Study Notes
- Datagamz offers gamification platforms for personalized performance improvement.
- The platform uses badges, quests, and challenges to improve productivity.
- The 360-degree embedded performance view allows iFrames and game elements to be embedded into various applications for timely notifications.
- The call center agent performance dashboard uses engaging visualizations to focus on performance behaviors.
- The supervisor performance dashboard helps supervisors and team leaders focus on agent behaviors and provides live feedback.
- The deep performance and behavior analytics provide a holistic view of center and agent performance.
- The analytics correlate data and identify areas of focus across 20+ real-time and historical dashboards.
- Pre-built contact center-centric reports are available, and users can also build their own reports.
- The platform helps improve contact center culture and achieve a balance between metric and behavioral measures.
- The platform is useful for WFH workforces and helps reward and acknowledge performance.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
