3 Questions
What does Datagamz offer?
Gamification platforms for personalized performance improvement
What elements does the platform use to improve productivity?
Badges, quests, and challenges
What does the supervisor performance dashboard provide?
Real-time and historical dashboards to identify areas of focus
Study Notes
- Datagamz offers gamification platforms for personalized performance improvement.
- The platform uses badges, quests, and challenges to improve productivity.
- The 360-degree embedded performance view allows iFrames and game elements to be embedded into various applications for timely notifications.
- The call center agent performance dashboard uses engaging visualizations to focus on performance behaviors.
- The supervisor performance dashboard helps supervisors and team leaders focus on agent behaviors and provides live feedback.
- The deep performance and behavior analytics provide a holistic view of center and agent performance.
- The analytics correlate data and identify areas of focus across 20+ real-time and historical dashboards.
- Pre-built contact center-centric reports are available, and users can also build their own reports.
- The platform helps improve contact center culture and achieve a balance between metric and behavioral measures.
- The platform is useful for WFH workforces and helps reward and acknowledge performance.
"Test Your Knowledge of Gamification in Contact Centers with Datagamz!" Are you familiar with the benefits of gamification in the contact center industry? Take our quiz to see how much you know about Datagamz's platform and its features, including personalized performance improvement, badges, quests, and challenges. Learn about the 360-degree embedded performance view and how it can be used to enhance productivity, as well as the visualizations and analytics that provide a holistic view of center and agent
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