How much do you know about vehicle service information?

Study Notes

The owner's manual includes important information about a vehicle, but many owners do not read it.
Service information is necessary for correctly servicing or repairing vehicles.
Factory service information is the most comprehensive and accurate and can be purchased from the vehicle manufacturer's website.
Aftermarket service information is available in electronic format and includes technical service bulletins.
Technical service bulletins (TSBs) notify service technicians of potential problems or critical information.
Campaigns are issued by manufacturers to improve a product's performance or increase customer satisfaction.
Work orders are legal documents that include identifying information about the vehicle, the owner, and the requested work.
The service technician is responsible for documenting the work performed on the vehicle.
Parts used to repair a vehicle are documented on the work order.
Labor time, or flat rate, is found in labor guides and is the basis for estimates and technician pay.

Service records provide a history of service work done on a vehicle.
Checking the service history can help technicians diagnose current problems.
Service advisors record vehicle information and customer complaints on work orders.
Damage to the vehicle should be noted on the work order.
Parts of a vehicle are named based on location and purpose.
FWD means front wheels are driven by the engine and turned by the steering wheel.
RWD means rear wheels are driven by the engine.
VINs are 17 characters long and provide important information about the vehicle.
VIN decoders can be used to find equipment and accessories on a vehicle.
Vehicle safety certification labels provide important information about weight limits.

Description

Test your knowledge of vehicle service and repair with this informative quiz! From understanding the importance of the owner's manual to decoding a VIN, this quiz covers a wide range of topics related to vehicle service and repair. Keywords such as service information, technical service bulletins, labor time, and VINs are included to help you learn and remember important concepts. Challenge yourself and see how much you know about vehicle service and repair!