Podcast
Questions and Answers
What is the most comprehensive and accurate source of service information for a vehicle?
What is the most comprehensive and accurate source of service information for a vehicle?
- Aftermarket service information
- Service manual purchased from a third party
- Factory service information purchased from the vehicle manufacturer's website (correct)
- Technical service bulletins
What are technical service bulletins (TSBs) used for?
What are technical service bulletins (TSBs) used for?
- To notify service technicians of potential problems or critical information (correct)
- To provide a comprehensive guide for repairing a vehicle
- To list all available parts for a vehicle
- To provide information about the vehicle's history
What are campaigns issued by manufacturers used for?
What are campaigns issued by manufacturers used for?
- To improve a product's performance or increase customer satisfaction (correct)
- To provide a comprehensive guide for repairing a vehicle
- To list all available parts for a vehicle
- To provide information about the vehicle's history
What is the purpose of a work order?
What is the purpose of a work order?
Who is responsible for documenting the work performed on a vehicle?
Who is responsible for documenting the work performed on a vehicle?
What is the basis for estimates and technician pay?
What is the basis for estimates and technician pay?
What is the purpose of service records?
What is the purpose of service records?
How can checking the service history help technicians diagnose current problems?
How can checking the service history help technicians diagnose current problems?
What should be noted on the work order in case of damage to the vehicle?
What should be noted on the work order in case of damage to the vehicle?
What do VINs provide important information about?
What do VINs provide important information about?
What do vehicle safety certification labels provide important information about?
What do vehicle safety certification labels provide important information about?
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Study Notes
- The owner's manual includes important information about a vehicle, but many owners do not read it.
- Service information is necessary for correctly servicing or repairing vehicles.
- Factory service information is the most comprehensive and accurate and can be purchased from the vehicle manufacturer's website.
- Aftermarket service information is available in electronic format and includes technical service bulletins.
- Technical service bulletins (TSBs) notify service technicians of potential problems or critical information.
- Campaigns are issued by manufacturers to improve a product's performance or increase customer satisfaction.
- Work orders are legal documents that include identifying information about the vehicle, the owner, and the requested work.
- The service technician is responsible for documenting the work performed on the vehicle.
- Parts used to repair a vehicle are documented on the work order.
- Labor time, or flat rate, is found in labor guides and is the basis for estimates and technician pay.
- Service records provide a history of service work done on a vehicle.
- Checking the service history can help technicians diagnose current problems.
- Service advisors record vehicle information and customer complaints on work orders.
- Damage to the vehicle should be noted on the work order.
- Parts of a vehicle are named based on location and purpose.
- FWD means front wheels are driven by the engine and turned by the steering wheel.
- RWD means rear wheels are driven by the engine.
- VINs are 17 characters long and provide important information about the vehicle.
- VIN decoders can be used to find equipment and accessories on a vehicle.
- Vehicle safety certification labels provide important information about weight limits.
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