12 Questions
What is a common request from guests who want to entertain in their rooms?
Extra crockery or cutlery
What is a common request from guests for replacement items?
Hair dryers, toasters, irons and electric jugs
What is a common request from long-term guests?
Extra bathroom guest supplies
What is a common request from guests when they have a swimming pool?
Additional towels
What is a common request from guests regarding equipment in their room?
Instructions to enable them to work equipment
What is a common request from guests regarding lost items?
Contacting housekeeping to make a Lost and Found enquiry
What is the main purpose of housekeeping in an accommodation property?
To provide security and comfort to every guest
Why can a hotel not provide all the necessary items a customer may need inside each room?
The room size is small
Which of the following is NOT a type of guest request usually handled by housekeepers?
Request for room service
What is a common reason for a guest requesting extra bedding?
The existing bedding is unsuitable, uncomfortable or insufficient
Why do long-stay guests commonly request valet or laundry service?
To have their clothes cleaned during their extended stay
What are some reasons why a hotel may not provide all necessary items a customer needs in each room?
Room size and discomfort from large items
Test your knowledge on the essential area of housekeeping in accommodation properties like hotels, motels, resorts, and clubs. Explore the duties, responsibilities, and importance of housekeeping in ensuring guest security and comfort.
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