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Housekeeping in Accommodation Properties Quiz

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Questions and Answers

What is a common request from guests who want to entertain in their rooms?

Extra hangers for clothes
A power conversion board
Extra towels
Extra crockery or cutlery (correct)

What is a common request from guests for replacement items?

Servicing of rooms
Extra blankets and pillows
Ice and ice buckets
Hair dryers, toasters, irons and electric jugs (correct)

What is a common request from long-term guests?

Instructions to enable them to work equipment
Extra bathroom guest supplies (correct)
Repair or removal of broken equipment
Handling guest complaints

What is a common request from guests when they have a swimming pool?

Additional towels (C) Signup and view all the answers

What is a common request from guests regarding equipment in their room?

Instructions to enable them to work equipment (A) Signup and view all the answers

What is a common request from guests regarding lost items?

Contacting housekeeping to make a Lost and Found enquiry (D) Signup and view all the answers

What is the main purpose of housekeeping in an accommodation property?

To provide security and comfort to every guest (D) Signup and view all the answers

Why can a hotel not provide all the necessary items a customer may need inside each room?

The room size is small (B) Signup and view all the answers

Which of the following is NOT a type of guest request usually handled by housekeepers?

Request for room service (B) Signup and view all the answers

What is a common reason for a guest requesting extra bedding?

The existing bedding is unsuitable, uncomfortable or insufficient (D) Signup and view all the answers

Why do long-stay guests commonly request valet or laundry service?

To have their clothes cleaned during their extended stay (C) Signup and view all the answers

What are some reasons why a hotel may not provide all necessary items a customer needs in each room?

Room size and discomfort from large items (A) Signup and view all the answers

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