Podcast
Questions and Answers
What type of hotel room is specifically designed to accommodate families?
What type of hotel room is specifically designed to accommodate families?
Which term refers to the process of leaving the hotel and settling the bill?
Which term refers to the process of leaving the hotel and settling the bill?
What feature is typically included in an Accessible Room?
What feature is typically included in an Accessible Room?
What is a Cancellation Policy?
What is a Cancellation Policy?
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Which service provides assistance with reservations and information to guests?
Which service provides assistance with reservations and information to guests?
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What does the term 'no-show' refer to in hotel bookings?
What does the term 'no-show' refer to in hotel bookings?
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Which payment method allows direct withdrawal from a bank account?
Which payment method allows direct withdrawal from a bank account?
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What does the term 'front desk' refer to in a hotel?
What does the term 'front desk' refer to in a hotel?
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Study Notes
Hotel Vocabulary
Room Types
- Single Room: Accommodates one person, typically has one bed.
- Double Room: Accommodates two people, typically has one large bed or two smaller beds.
- Suite: A larger room or set of rooms, often includes a living area.
- Family Room: Designed to accommodate families, usually larger with multiple beds.
- Accessible Room: Designed for guests with disabilities, includes features like wider doorways and grab bars.
Booking Terms
- Reservation: An arrangement to secure a room in advance.
- Check-in: The process of registering upon arrival at the hotel.
- Check-out: The process of settling the bill and leaving the hotel.
- Cancellation Policy: Rules regarding the conditions under which a reservation can be canceled.
- Deposit: An advance payment required to secure a booking.
Amenities
- Wi-Fi: Wireless internet access available to guests.
- Room Service: Delivery of food or drinks to the guest's room.
- Concierge: Hotel staff member who assists guests with reservations and information.
- Laundry Service: Service to clean guests' clothes.
- Minibar: Small fridge in the room stocked with beverages and snacks.
Payment Methods
- Credit Card: Common payment method for reservations and extras.
- Debit Card: Withdraws directly from the guest's bank account.
- Cash: Physical money accepted for payments.
- Prepaid Card: A card loaded with funds in advance for hotel expenses.
Services
- Front Desk: The reception area for guest services and inquiries.
- Housekeeping: Staff responsible for cleaning and maintaining rooms.
- Valet Parking: Car parking service provided by hotel staff.
- Shuttle Service: Transportation provided by the hotel to nearby locations or airports.
Customer Service
- Feedback: Guest comments or reviews about their stay.
- Complaint: An issue raised by a guest concerning their experience.
- Resolution: The process of addressing and fixing guest complaints.
Miscellaneous
- Amenities Fee: Additional charges for using certain facilities or services.
- Check-in Time/Check-out Time: Standard times when guests can access and leave their rooms.
- No-show: A reservation that is not honored by the guest.
Room Types
- Single Room: For one person, typically with one bed.
- Double Room: For two people, often with one large bed or two smaller beds.
- Suite: Larger room or set of rooms, often with a living area.
- Family Room: Designed for families, usually larger and with multiple beds.
- Accessible Room: For guests with disabilities, features wider doorways and grab bars.
Booking Terms
- Reservation: Securing a room in advance.
- Check-in: Registering upon arrival.
- Check-out: Settling the bill and leaving.
- Cancellation Policy: Rules for canceling a reservation.
- Deposit: Advance payment to secure a booking.
Amenities
- Wi-Fi: Wireless internet access.
- Room Service: Delivery of food or drinks to the room.
- Concierge: Assists guests with reservations and information.
- Laundry Service: Cleaning guests' clothes.
- Minibar: Small fridge with beverages and snacks.
Payment Methods
- Credit Card: Common payment method for reservations and extras.
- Debit Card: Directly withdraws from the guest's bank account.
- Cash: Physical money accepted for payments.
- Prepaid Card: A card loaded with funds in advance for hotel expenses.
Services
- Front Desk: Reception area for guest services and inquiries.
- Housekeeping: Staff who clean and maintain rooms.
- Valet Parking: Car parking service provided by hotel staff.
- Shuttle Service: Transportation provided by the hotel to nearby locations or airports.
Customer Service
- Feedback: Guest comments or reviews about their stay.
- Complaint: An issue raised by a guest concerning their experience.
- Resolution: Addressing and fixing guest complaints.
Miscellaneous
- Amenities Fee: Charges for using certain facilities or services.
- Check-in Time/Check-out Time: Standard times for accessing and leaving rooms.
- No-show: A reservation that is not honored by the guest.
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Description
Test your knowledge of essential hotel vocabulary, including room types, booking terms, and amenities. This quiz will challenge you to identify and understand common terms used in the hospitality industry.
