Turndown Service Card: Hotel Checklist Quiz and Flashcards

Study Notes

Setting Up the Chambermaid's Trolley

Empty the trolley before setting up to ensure no items are left over.
Check for broken parts and clean the trolley by dusting and wiping any stains.
Sanitize the trolley after cleaning.
Arrange items according to their weight, with heaviest items at the bottom and lighter items at the top.
Arrange liners according to their purpose.
Check the lids of cleaner bottles and liquid cans.
Make an inventory of the items.
Collect the room keys and take the trolley to the assigned duty floor.

Bed Making

Refrain from wearing jewelry as it can damage the linen.
Wear short fingernails and flat, comfortable shoes.
Work at the bottom center of the bed to ensure equal length of linen on both sides.
Strip dirty linens individually, making sure not to touch the floor.
Check linen conditions for tears or stains.
Never carry the mattress, especially when tucking linens.
Do not bend while working; instead, sit down or squat.
Never lean on the mattress during or after the procedure.
Refrain from touching the pillows for sanitary purposes.
Rotate mattresses regularly.

Cleaning the Check-In Room

Leave the room door open during service.
Switch on lights, air-conditioning, TV, and other electronic appliances to check their condition.
Open draperies and curtains to let in sunlight, checking for stains and replacing if needed.
Make the bed with fresh linens, ensuring no bumps or folds are seen or felt.
Fluff the pillows.
Place the following items in the middle of the bed: breakfast knob card, laundry list, comment and suggestion card, and hotel services list.

Turndown Service

Place slippers on the floor, on the side of the bed when the guest sleeps.
Check the telephone for dial tone and the alarm clock.
Clean the guestroom by tidying up everything out of order.
Clean the bathroom, washing and drying the basin, toilet, and tub.
Replenish towels and bathroom supplies if requested or needed.
Turn bedside light on and set the thermostat at the highest level.
Spray air freshener if necessary.

Do Not Disturb (DND) Rooms

Notify the Floor Supervisor regarding the DND status of the room after 2:00 pm.
If the Floor Supervisor decides to service the room, they will call the guest room to ask about their needs.
If the guest does not answer after two attempts, the room will not be serviced.
The Room Attendant will enter the room and continue with usual housekeeping tasks to their best judgment.

Hospitality Tray and Supplies

The hospitality tray includes mini-bar supplies and other items.
Clothing and clothing care include specific items for guest use.
Writing desk supplies include necessary items for guests.

Guest Bathroom Supplies

Bathroom and comfort room fixtures include basin, shower, bath tub, soap dispenser, toilet paper holder, towel holder, mirror, toilet bowl, and bidet.
Towels include two sets of face towels, hand towels, and bath towels.
Other supplies include dustbin, non-slip floor mat, slippers, hair dryer, and vanity tray with toiletries.

Dusting

Dust articles from the door, working clockwise around the room.
Dust from the highest surface to avoid getting dust on areas already cleaned.
When using a solution or cleaner, spray a small amount onto the cloth, not on the surface.
Avoid unfolding the duster in the room or shaking it outside the window or in the trash bin.

Damp Dusting

Consider the correct level of dampness to avoid leaving wet marks.
Avoid electrical and electronic equipment when damp dusting.
Clean the dust bag after each use.

Mopping

Sweep the floor clean before damp mopping.
Add neutral or mild alkaline detergent to mop water.
Immerse the mop in the bucket and wring it out until the mop is damp.
Mop near the baseboards in smooth strokes, then mop the entire area with a figure of eight stroke.
Change the water in the bucket as soon as it becomes dirty.
Use a brush or palette knife for stubborn spots.
Empty, rinse, and leave the mop bucket and mop head to dry.

Cleaning the Wash Basin

Remove any articles, such as hair and waste, from the wash basin.
Fill the sink with hot water, then empty and apply cleaning agents.
Let it stand for 5-10 minutes, depending on the strength of the chemical.
Rub the whole basin, including the soap well.
Wipe dry.

Shower Room Cleaning

Wear proper protective gear, such as gloves, mask, and eye goggles.
Collect all used soaps and toiletries.
Clean walls and tiles by applying cleaning chemicals on the sponge.
Work from the top to bottom with an overlapping circular motion.
Wash, clean, and sanitize the shower head, water taps, faucet fixtures, and other fittings.
Rinse all areas thoroughly.

Description

Learn about the steps involved in performing a hotel turndown service, including tidying up the guestroom, placing necessary items on the bed, and checking amenities like the telephone and alarm clock.