Hotel Reservation Policies

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16 Questions

By confirming the reservation, the hotel guarantees the guest a room.

True

The hotel assures the guest that their payment will be processed immediately upon confirmation of the reservation.

False

The hotel is liable for any accessible service requests made by the guest during their stay.

False

The guest is guaranteed a room with accessible services by confirming the reservation.

False

The hotel manages the reservation process to ensure a room is available for the guest.

True

A guest history file is automatically created during the check-in process.

False

A computer-based reservation system helps forecast rooms availability to minimize hotel liability.

True

Late charges can occur if a guest does not check out on time.

False

Accessible services are ensured through manual registration of guests.

False

A computer-based reservation system processes payments manually.

False

Reservation management software can generate timely and accurate room availability reports.

True

Guest registration is not mandatory in a computer-based reservation system.

False

Hotel liability is limited to room reservations only.

False

Front office systems can connect with global distribution systems (GDSs) and internet distribution systems (IDSs).

True

A computer-based reservation system helps maximize room sales by inaccurate monitoring of room availability.

False

Reservation management software can track guest deposits and generate reservation management reports.

True

This quiz covers the basics of hotel reservation policies, including guarantees and guest expectations. Learn about the assurances provided by hotels to their guests.

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