16 Questions
By confirming the reservation, the hotel guarantees the guest a room.
True
The hotel assures the guest that their payment will be processed immediately upon confirmation of the reservation.
False
The hotel is liable for any accessible service requests made by the guest during their stay.
False
The guest is guaranteed a room with accessible services by confirming the reservation.
False
The hotel manages the reservation process to ensure a room is available for the guest.
True
A guest history file is automatically created during the check-in process.
False
A computer-based reservation system helps forecast rooms availability to minimize hotel liability.
True
Late charges can occur if a guest does not check out on time.
False
Accessible services are ensured through manual registration of guests.
False
A computer-based reservation system processes payments manually.
False
Reservation management software can generate timely and accurate room availability reports.
True
Guest registration is not mandatory in a computer-based reservation system.
False
Hotel liability is limited to room reservations only.
False
Front office systems can connect with global distribution systems (GDSs) and internet distribution systems (IDSs).
True
A computer-based reservation system helps maximize room sales by inaccurate monitoring of room availability.
False
Reservation management software can track guest deposits and generate reservation management reports.
True
This quiz covers the basics of hotel reservation policies, including guarantees and guest expectations. Learn about the assurances provided by hotels to their guests.
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