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Questions and Answers

The organizational chart depicts the static structure of a hotel and thus, remains fixed

  • a. True
  • b. False (correct)

    • Who holds the primary responsibility for running a hotel?

  • a. Front desk agent
  • b. Executive committee
  • c. General manager (correct)
  • d. Regional vice president

    • Which of the following statements is true about the front office?

  • a. It makes up the largest department by employee count
  • b. It is the most visible department in a hotel (correct)
  • c. Its main duty involves promoting the sale of hotel services
  • d. It oversees the daily operation of the hotel

    • What principle do hotels typically follow when setting their rates?

    <p>a. Supply and demand</p> Signup and view all the answers

    When does a hotel find itself in a “minus position”?

    <p>d. When it is overbooked</p> Signup and view all the answers

    Which of the following statements is NOT true about room availability forecast?

    <p>b. It aims to achieve the optimal balance of occupancy and rate</p> Signup and view all the answers

    Which of the following is a revenue center?

    <p>b. Front office</p> Signup and view all the answers

    In a hotel, the human resources department is the most important support center

    <p>b. False</p> Signup and view all the answers

    Revenue management and accounting are distinct departments

    <p>a. True</p> Signup and view all the answers

    Which of the following statements is true about scheduled maintenance?

    <p>d. It is initiated through a formal work order</p> Signup and view all the answers

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