Podcast
Questions and Answers
Standing upright with shoulders
back shows confidence in a hotel manager.
Standing upright with shoulders back shows confidence in a hotel manager.
Posture
Standing too close can make guests
uncomfortable; maintaining a respectful distance is
crucial.
Standing too close can make guests uncomfortable; maintaining a respectful distance is crucial.
Proximity
Facing a guest directly in conversation
shows attentiveness.
Facing a guest directly in conversation shows attentiveness.
Orientation
A concierge gesturing towards the lobby while
explaining the location of the check-in desk.
A concierge gesturing towards the lobby while explaining the location of the check-in desk.
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A flight attendant pointing towards the emergency
exits during a safety demonstration.
A flight attendant pointing towards the emergency exits during a safety demonstration.
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A hotel manager extending their arms wide when
describing a large conference room to potential
clients.
A hotel manager extending their arms wide when describing a large conference room to potential clients.
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A guest nodding to signal to a receptionist that
they understand the instructions being given.
A guest nodding to signal to a receptionist that they understand the instructions being given.
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A tour guide raising their hand to get the attention
of a group and signal the need for silence before
continuing with instructions.
A tour guide raising their hand to get the attention of a group and signal the need for silence before continuing with instructions.
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A server in a busy restaurant signaling to a
colleague with a raised hand to pause before
bringing more orders to the kitchen.
A server in a busy restaurant signaling to a colleague with a raised hand to pause before bringing more orders to the kitchen.
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A thumbs-up to indicate that everything is okay or
to express approval.
A thumbs-up to indicate that everything is okay or to express approval.
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The "peace" sign used by tourists posing for photos
in many parts of the world.
The "peace" sign used by tourists posing for photos in many parts of the world.
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