Hotel Housekeeping
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Questions and Answers

Which of the following is NOT a responsibility of a hotel housekeeper?

  • Preparing meals for guests (correct)
  • Making beds
  • Replacing used towels
  • Cleaning and disinfecting bathrooms

What should a housekeeper do when a guest leaves the hotel?

  • Change bed sheets
  • Polish the furniture
  • Clean the carpets
  • All of the above (correct)

Where should a housekeeper take items left behind by guests?

  • To the guest's room
  • To the lost and found desk (correct)
  • To their personal locker
  • To the hotel manager's office

What is one of the housekeeper's responsibilities regarding toiletries in the hotel?

<p>All of the above (D)</p> Signup and view all the answers

In addition to cleaning, what else should a housekeeper observe in the room?

<p>The condition of the furniture (B)</p> Signup and view all the answers

What is one of the main duties of a hotel housekeeper?

<p>Ensuring rooms are kept clean and tidy (A)</p> Signup and view all the answers

What is the housekeeper responsible for when a guest leaves the hotel?

<p>Changing bed sheets and polishing furniture (D)</p> Signup and view all the answers

What is one of the housekeeper's responsibilities regarding toiletries in the hotel?

<p>Refilling toiletries as needed (B)</p> Signup and view all the answers

What should a housekeeper observe in the room they are cleaning?

<p>The condition of the room (B)</p> Signup and view all the answers

Flashcards

What is a hotel housekeeper responsible for?

A hotel housekeeper is responsible for maintaining the cleanliness and order of guest rooms, including tasks such as making beds, cleaning bathrooms, dusting furniture, and replenishing amenities.

What is NOT a responsibility of a housekeeper?

A housekeeper is NOT responsible for preparing meals for guests. That is the duty of the kitchen staff.

What does a housekeeper do when a guest leaves?

When a guest checks out, the housekeeper is responsible for ensuring the room is cleaned and ready for the next guest. This includes changing bed sheets, replenishing amenities, and inspecting the room for any damage or items left behind.

Where should a housekeeper take items left behind?

Items left behind by guests should be taken to the lost and found desk, where they can be stored and returned to the owner.

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What are a housekeeper's responsibilities regarding toiletries?

A housekeeper's responsibilities related to toiletries in the hotel include ensuring that each room is stocked with a sufficient supply, checking for empty or damaged toiletries, and refilling them as needed.

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What else should a housekeeper observe in the room?

A housekeeper should observe the condition of the furniture in the room. This includes checking for any damage, stains, or wear and tear. This helps ensure the room is kept in good condition and any necessary repairs can be made.

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What is one of the main duties of a housekeeper?

One of the most important duties of a hotel housekeeper is ensuring that guest rooms are kept clean and tidy. This includes making beds, vacuuming floors, dusting surfaces, and emptying trash cans.

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What is a housekeeper responsible for when a guest leaves?

When a guest leaves a hotel, the housekeeper is responsible for ensuring the room is clean and ready for the next guest, which often includes changing bed sheets, polishing furniture, and replenishing amenities.

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What is one of the housekeeper's toiletries responsibilities?

One of a housekeeper's responsibilities for toiletries is refilling them as needed. This means restocking empty containers with new supplies.

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Study Notes

Housekeeping Responsibilities

  • Hotel housekeepers are primarily responsible for cleaning and maintaining guest rooms and common areas.
  • Responsibilities do NOT typically include managing front desk duties or handling guest complaints.

Post-Departure Procedures

  • When a guest checks out, the housekeeper must thoroughly clean the room and prepare it for the next guest.
  • Items left behind by guests should be gathered and taken to a designated lost and found area within the hotel.

Handling Left Items

  • Housekeepers need to follow hotel policies for unclaimed items to ensure proper documentation and storage.

Toiletries Management

  • A key responsibility includes replenishing toiletries in guest bathrooms, ensuring adequate supplies for incoming guests.
  • Housekeepers should regularly check for expiration dates and replace deemed unsuitable products.

Observation Duties

  • Beyond cleaning, housekeepers should observe any maintenance issues or damage within the room to report them promptly.
  • This includes checking for room safety, cleanliness, and overall condition to enhance guest satisfaction.

Main Duties

  • A fundamental duty of hotel housekeepers is to ensure a high standard of cleanliness, promoting a welcoming environment for all guests.

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Description

Test your knowledge of hotel housekeeping duties and responsibilities with this quiz! From making beds to cleaning bathrooms, see if you can ace this quiz on what it takes to be a successful hotel housekeeper.

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