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Questions and Answers
Which of the following is NOT a responsibility of a hotel housekeeper?
What should a housekeeper do when a guest leaves the hotel?
Where should a housekeeper take items left behind by guests?
What is one of the housekeeper's responsibilities regarding toiletries in the hotel?
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In addition to cleaning, what else should a housekeeper observe in the room?
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What is one of the main duties of a hotel housekeeper?
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What is the housekeeper responsible for when a guest leaves the hotel?
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What is one of the housekeeper's responsibilities regarding toiletries in the hotel?
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What should a housekeeper observe in the room they are cleaning?
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Study Notes
Housekeeping Responsibilities
- Hotel housekeepers are primarily responsible for cleaning and maintaining guest rooms and common areas.
- Responsibilities do NOT typically include managing front desk duties or handling guest complaints.
Post-Departure Procedures
- When a guest checks out, the housekeeper must thoroughly clean the room and prepare it for the next guest.
- Items left behind by guests should be gathered and taken to a designated lost and found area within the hotel.
Handling Left Items
- Housekeepers need to follow hotel policies for unclaimed items to ensure proper documentation and storage.
Toiletries Management
- A key responsibility includes replenishing toiletries in guest bathrooms, ensuring adequate supplies for incoming guests.
- Housekeepers should regularly check for expiration dates and replace deemed unsuitable products.
Observation Duties
- Beyond cleaning, housekeepers should observe any maintenance issues or damage within the room to report them promptly.
- This includes checking for room safety, cleanliness, and overall condition to enhance guest satisfaction.
Main Duties
- A fundamental duty of hotel housekeepers is to ensure a high standard of cleanliness, promoting a welcoming environment for all guests.
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Description
Test your knowledge of hotel housekeeping duties and responsibilities with this quiz! From making beds to cleaning bathrooms, see if you can ace this quiz on what it takes to be a successful hotel housekeeper.
